Hospitality Daily Podcast

Today, we're learning from Shelley Brown. We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they will not only stay engaged and do their best work - but will help you recruit other talented people. Shelley began her career in hospitality, and in this episode, you're going to hear the early experiences that shaped her view on all of this, the importance of belonging and psychological safety, the "belonging equation," the W.E.I.R.D. framework for creating a culture of belonging - and the importance of continually practicing and aligning around values that foster a culture of belonging. Learn more about Shelley's work on her websiteRead Shelley's book: Weird Girl Adventures from A to ZResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by MDO's Night Auditor Appreciation Day.The Night Auditor plays a vital, yet often overlooked role in running a hotel. In this episode, Jason Freed and Eduardo Burkard from MDO discuss the range of responsibilities this role typically covers while working overnight: from checking people in to covering the kitchen to processing important data for every function of the hotel. While the working hours and wide range of jobs to be done can be tough, this role is often where hotel leaders begin their careers, as it provides exposure to all areas of the business.Jason, Eduardo, and the team at MDO are organizing a campaign to help us show appreciation for these critical members of the hospitality industry, and in this episode share ideas for celebrating and showing appreciation for the people working in this role. Learn more at HotelHeros.org Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Hotel Management’s Voice of the Owner survey just came out and showed employee mental health is the #1 most-anticipated challenge for hotel owners and investors over the next 12 months. Today, we’re learning from someone who has built a comprehensive employee benefits program to help address this: Dan Aswell, Senior Vice President of Total Rewards at Remington Hotels.In this episode, you’re going to learn the demographic least likely to receive important mental health support, what Dan offered to address this, and how he and his team worked holistically to support mental health for the company's associates. You’re going to learn how they stay relevant with the benefits they offer broadly, and how they drive adoption and encourage positive change. Regardless of where you work in the hospitality ecosystem. I think you’ll come away inspired on how to meaningfully support the people that make the hospitality industry possible.Bonus: To learn more about what Dan built, read my feature article with him on HotelOperations.com: How Remington Hotels Designs and Delivers Benefits Packages for its EmployeesResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Imagine if you had the opportunity to work on a small team with one of the hospitality industry's most legendary leaders. What would you be looking for, and what would you take away from it? Sara Osias is now Head of Experiences at Auberge Resorts Collection, but in this episode shares what stood out to her working with Chip Conley when they were both at Airbnb. You're going to hear a leadership lesson that you can bring into your meetings today to level up your decision-making and make your culture stronger.In case you missed them, be sure to listen to our other conversations with Sara: My journey to leading experience designHow I design and deliver experiences for our guestsResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

To empower your teams to do their best work and delight your guests, you need to inspire them. And that, of course, requires being inspired yourself. Today, you're going to hear how Sara Osias, Head of Experiences at Auberge Resorts Collection, thinks about this and does this.In case you missed them, be sure to listen to our other conversations with Sara: My journey to leading experience designHow I design and deliver experiences for our guestsResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Our guest today is Alex Brown, Founder & President at CXN Travel and Recover Hospitality.In this episode, you'll hear how to identify and address burnout, how to reenergize yourself, the importance of building resilience - and a couple of quick stories from Alex on experiences that he's had that guide the way that he thinks about mental health in hospitality today. Connect and learn more about Alex: LinkedInRecover HospitalityCXN TravelResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Our guest today is Alex Brown, Founder & President at CXN Travel and Recover Hospitality.May is Mental Health Awareness Month, and there are few better to speak to both the challenges our industry faces and how to address them than Alex Brown, a hospitality management professional and hotel owner who transitioned to a career in substance use recovery support services.In this episode, you're going to hear what Alex has learned about mental health and advice for owners, operators, and hospitality leaders that want to take care of themselves and their teams.Connect and learn more about Alex: LinkedInRecover HospitalityCXN TravelResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today's guest is James Ferguson,  Director of Culture at Wurzak Hotel Group.LinkedIn is responsible for most of the things I've able to create for you here at Hospitality Daily. In the past week, our stories reached more than 50,000 people on LinkedIn alone - which blows my mind. But it's not just me - time and again, I've heard from hoteliers that this social network plays a key part in their success and what they're building. One of those people is James Ferguson, Director of Culture at Wurzak Hotel Group. We met James on this show a few episodes ago, and as part of his focus on building and scaling organizational culture, there's a big PR and communications element to his work as well. In this episode, you're going to learn how James uses LinkedIn, and what it does for him. Learn more about James, his book, and his work at The Confetti Culture.Join the conversation on today's episode on the Hospitality Daily LinkedIn pageWant more on this topic? Read The Hotelier’s Ultimate Guide to Using LinkedIn to Attract Talent, Tell Your Story, And Create OpportunitiesResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In today's episode, Sloan Dean, CEO of Remington Hotels, shares his experience of how ambition affected his relationships with colleagues earlier in his career. Through executive coaching and feedback, he realized he needed to let go of ego and focus on empathy and vulnerability. By changing himself, he was able to achieve success, leading to his current role today as CEO of Remington Hotels. His advice for us today: "If you want to change the world, change yourself."Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Christopher B. Randall is the Director of Community Impact at the 21c Museum Hotel St. Louis.In this episode, you'll learn what his role covers, why community impact matters, and a few ways he engages people through programming and creating access. You're going to be inspired by ways you can engage and impact the community around you as well. Follow Christopher on LinkedInResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands