Today we're diving deep into a role that's central to our ability to provide hospitality: housekeeping. International Housekeeping Week is coming up, and to learn more about this, today we're joined today by Stephanie Leger, Chief Excellence Officer at First Rate Hospitality.

With a track record of leadership that includes roles at luxury brands such as Ritz Carlton as well as serving as a service evaluator for Forbes Travel Guide, Stephanie has now trained more than 20,000 people in hospitality to date.

In this episode, we'll explore the significance of housekeeping in the guest experience, discuss common pitfalls in training, and even touch on something called the Housekeeping Olympics.

Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Celebrating Housekeepers - Stephanie Leger, First Rate Hospitality