

Hospitality Daily Podcast
Josiah Mackenzie
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Mentioned books

Jul 30, 2023 • 12min
Overcoming Talent Blindness and Living as a Recruiter - Szilvia Olah
Szilvia Olah is the Founder of The Strengths Company, and in this episode, you'll learn about "talent blindless" and how you can live like a recruiter.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 29, 2023 • 34min
The Exciting World of Hospitality Careers - Dr. Peter Ricci, Florida Atlantic University
Dr. Peter Ricci is the Director of the Hospitality and Tourism Management program at Florida Atlantic University (FAU), and in this episode, we discuss recent research on career views in hospitality - and you'll learn why he's so focused on this, the trends he's seeing, and his advice for you.Read the research: What people (really) think about working in hotels todayFollow Peter on LinkedInLearn more about FAU's Hospitality ProgramResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 28, 2023 • 31min
Career Opportunities in Hospitality Today - Chip Rogers, AHLA
In this episode, Chip Rogers, President & CEO of the American Hotel & Lodging Association (AHLA), shares what he's seeing in hospitality today, the career opportunities that are emerging, and what AHLA is doing to support the industry.Read the research: What people (really) think about working in hotels todayFollow Chip on LinkedInLearn more about AHLALearn more about AHLA's apprenticeship programResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 28, 2023 • 30min
The Big Shift in Today's Job Market - Matt Gorman, Upshift
In this episode, Matt Gorman, Chief Revenue Officer at Upshift, discusses the results of our recent survey on how people outside the industry view a career working in hotels and shares his perspective on what's happening in the job market today.Read the research: What people (really) think about working in hotels todayFollow Matt on LinkedInLearn more about UpshiftResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 28, 2023 • 34min
Redefining Careers in Hospitality - Amanda Gray & Raul Moronta, Remington Hospitality
In this episode, Amanda Gray, Chief Human Resources Officer at Remington Hospitality, and Raul Moronta, Chief Commercial Officer at Remington Hospitality, discuss the results of our recent survey on how people outside the industry view a career working in and with hotels - and talk about the initiatives that Remington is doing now to support their people and create more opportunities for everyone.Read the research: What people (really) think about working in hotels todayFollow Amanda on LinkedInFollow Raul on LinkedInLearn more about careers at Remington HospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 28, 2023 • 6min
Research: What People (Really) Think About Working In Hotels
Read the research: What people (really) think about working in hotels todayResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 26, 2023 • 14min
Talent Strategies for Competitive Markets - Lauren Phelps
Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, CA. Lauren is incredibly passionate about technology and its application in hotel ops. She is a proud “atypical” hotelier – her past lives include stints in corporate strategy at JPMorgan and consulting at PwC. She graduated with an MBA from Stanford University in 2021.In this episode, you'll learn how she hired and retained top talent in a hyper-competitive market during a time many hospitality businesses struggled with talent.Follow Lauren on LinkedIn hereResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 25, 2023 • 21min
Applying Silicon Valley Best Practices To Hospitality - Lauren Phelps
Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, CA. Lauren is incredibly passionate about technology and its application in hotel ops. She is a proud “atypical” hotelier – her past lives include stints in corporate strategy at JPMorgan and consulting at PwC. She graduated with an MBA from Stanford University in 2021.In this episode, you'll learn how to apply the best of Silicon Valley's operating and growth strategies to the way you run your hospitality business.Follow Lauren here on LinkedInResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 24, 2023 • 14min
Hosting Successful Events - Steve Turk, The Hospitality Mentor
Steve Turk is The Hospitality Mentor, and in this episode, you'll hear about his most recent event - and the lessons he learned that you can apply to hosting your own events.View photos from the eventFollow Steve on LinkedInFollow The Hospitality Mentor on LinkedInListen to The Hospitality Mentor PodcastSubscribe to The Hospitality Mentor NewsletterResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jul 24, 2023 • 25min
Guest Satisfaction Research And Insights - Neil James, Shiji ReviewPro
Neil James is Chief Operating Officer at Shiji ReviewPro, and in this episode, shares insights from their recent research on global guest satisfaction. Follow Neil on LinkedInRead the research: Guest Experience Benchmark Q1 2023The man behind the operations for 60,000+ hotels worldwide [HotelOperations.com]Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands