Hospitality Daily Podcast

In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. Joanna discusses their approach to recruiting, hiring, and daily practices that encourage a culture of celebrating individuality. She emphasizes the importance of employee experience in shaping the guest experience and the success of the business.Watch the video: Let your talents travelFollow Joanna on LinkedInLearn more about citizenM hotels careers A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Melchiorri discusses the state of the hotel industry and the interconnected relationships between owners, real estate investors, brands, and management companies. He emphasizes the challenges faced by the industry, such as rising costs and the importance of working together, along with the need to balance profit-making with preserving the soul of the industry. Anthony highlights the significance of strong relationships between these stakeholders and the impact they will have on the future of the industry. Finally, he addresses the absence of senior leadership in the brands and the changes needed in the ecosystem. Listen to gain insights on the current state and potential future of the hotel industry!Learn more about AnthonyLearn more about Anthony's book, Show UpFollow Anthony on LinkedInFollow Anthony on YouTubeListen to Anthony's podcast with Glenn Haussman, No VacancyThanks to Willis and the team at The Algonquin Hotel for hosting us for this conversation. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Mint House CEO Christian Lee about the story behind their tech-forward hospitality company, whose board and investors include former chief executives from Four Seasons, Disney, Club Med, Starwood Hotels, St. Regis Hotels, JBG Smith, and Travelocity.Christian shares his unique global perspective and how it has shaped his career in hospitality. You'll hear what sets Mint House apart, the trends they are tracking, and the creative approaches they are taking to build their brand. If you're interested in hospitality trends, business strategy, or innovative approaches to building a new brand, this is a must-listen episode. Disclosure: Mint House hosted me in New York for one night as I created this story A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

If you care about hospitality, why should you care about finance and Wall Street? To answer that question, I went to Wall Street in New York and met with Trica Jean-Baptiste, Founder and CEO of Morgensheer Hospitality, who has a fascinating career that started in hospitality, PR, and media and has evolved into her current work as a capital connector - someone at the heart of the investment world in hospitality today. In this conversation, you'll learn about how Trica built and evolved her career in hospitality, and we also talk about the world of finance in hospitality and why all of us should learn about it.Learn more about Morgensheer HospitalityFollow Trica on LinkedInBuy Trica's book: Operation Reset: A Guide to Reinvent Your Career in Any Economy A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Tanner Cummings is creating a "deconstructed resort" based on an old Celtic concept of "thin places" - the notion of heaven meeting earth. In this episode, you'll learn how he and his wife Melissa drew from their background of ministry and caring for others into the opportunity they had to create a radically different kind of hospitality business in northern Georgia. You'll learn how they also draw from their career experiences in technology and e-commerce to build this business, how they think about design, and what's been helpful from a personal development standpoint. Learn more about the Thin Spaces Hotel CompanyLearn about the Cypress Micro ResortFollow the Cypress Resort on InstagramFollow Tanner on InstagramFollow Tanner on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Fernando Vives is the Chief Commercial Officer of NH Hotel Group, and one of the biggest takeaways I had from our conversation is the need to never stop learning. In this episode, you'll learn why he encourages us to live with a learner's mindset and stay curious to succeed in hospitality today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Everyone wants to be innovative, create something remarkable, and provide memorable hospitality - but what does that take....really? Getting to know our guest today, Adam Wallace, over the past 15 years has shown me the answer to that question is culture. Early in his career, Adam worked at his family's hotel in New York, getting national media coverage for the innovative community building they were doing - and today runs Spherical, a hotel marketing agency with a client roster that's a who's who of the most exciting brands in hospitality today. In this episode, you'll learn about the hotel that was far ahead of the curve on innovation in hospitality - but more importantly, what was behind all that innovation and the lessons about providing hospitality that are timeless and applicable to your work today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Are you looking to attract more travelers to book a stay with you and enhance their experience when they do? If so, you'll love this episode because we're learning from Gina Lambright, VP of Marketing at Sojern, a SaaS-based travel marketing platform powered by AI and machine learning. Gina shares insights on how hospitality providers can use data to drive direct bookings, increase campaign ROI, and build long-term loyalty. You'll learn about the importance of owning and managing data well, the benefits of personalized marketing, and how Sojern is working with clients to drive results. Follow Gina on LinkedInLearn more about SojernDownload the report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Populus is going to be the first carbon-positive hotel in America when it opens in Denver in 2024, which basically means it leaves the planet in a better place than before it existed because it's removing carbon dioxide (C02) emissions from the air. In this episode, we’re going behind the scenes with the developer of the incredible project, Jon Buerge of Urban Villages, to hear all about how it got started and the opportunity it presents for all of us in hospitality.Follow Jon on LinkedInLearn more about Urban VillagesLearn more about the Populus from Studio Gang and dezeen A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Melissa Maher helped build Expedia over 20 years into one of the biggest companies in the world as its Chief Marketing Officer. In this episode, you'll hear the career and leadership lessons she learned through that experience - as well as how she planned and navigated her transition into the work she's doing today. Watch Melissa's interview with DEI Advisors on her career journeyFollow Melissa on LinkedInLearn more about Pinnacle Enterprises Group A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands