

Hospitality Daily Podcast
Josiah Mackenzie
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Mentioned books

Nov 19, 2023 • 24min
Billion-Dollar Mindset: Navigating Today's Hospitality Investment Landscape - Richard Fertig, Stomp Capital
Richard Fertig is the Founder and Chief Investment Officer of Stomp Capital and in this episode, shares the lesson that billionaire investor Steve Schwarzman shared with him when he was the first person recruited into Blackstone's Alternative Asset Management group early in his career. You'll hear what's going on in the investment landscape today, thoughts on mitigating risk and identifying opportunities, stories of anticipating market trends and creating value in investments, as well as what might be ahead for the hospitality industry. This show is not investment advice, and in full disclosure, I'm an investor in Stomp Capital's fund, but I've learned so much from Richard over the years and think you'll find his observations insightful wherever you are in the hospitality ecosystem.Links: Follow Richard on LinkedInLearn more about Stomp CapitalVisit Richard's YouTube channelRead: How a former globe-trotting hedge fund manager now provides bespoke hospitalityListen: Sparking Creativity through Travel: The Power of InspirationListen: What I Learned Traveling Europe A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 18, 2023 • 18min
Uniting for Impact: The Creation of the Women in Hospitality Leadership Alliance - Rachel Humphrey
In this episode, Rachel Humphrey, founder of the Women in Hospitality Leadership Alliance and principal at DEI Advisors, delves into her diverse career journey, from being a trial lawyer to transitioning to the hospitality industry. You'll learn about the importance of collaboration among mission-driven organizations in hospitality, how alliances can amplify efforts and achieve greater results, and the power of diversity in creating representative leadership within hospitality today.Learn more about the Women in Hospitality Leadership AllianceFollow Rachel on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 17, 2023 • 7min
Working With The LeBron James Family Foundation and Saira Hospitality to Empower Communities - Kevin Osterhaus, Graduate Hotels
Lots of hospitality providers talk about serving their community, but few go as far as the organizations we're going to be talking about today: Saira Hospitality, the LeBron James Family Foundation, and Graduate Hotels. In this episode, you'll hear from Graduate Hotels president Kevin Osterhaus about a project they did together and the opportunity it shows. Listen to our other episode with Kevin: Investing in Education: The Graduate Academy ProgramListen to more of our episodes on community here A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 16, 2023 • 22min
Palisociety: The Power of Proprietor-Led Hospitality - Jorgan von Stiening, Palisociety
How does Palisociety, the rapidly growing lifestyle hospitality company, create a distinctive and inviting experience for its guests? This episode with Jorgan von Stiening, President of Palisociety, delves into the company's journey from its inception, including its "proprietor-driven" approach that reflects the taste and style of its founder and CEO, Avi Brosh. In this episode, you will learn about the company's focus on small, neighborhood-centric hotels, attention to detail in design and guest experience, and strategies for creating a non-pretentious yet sophisticated and welcoming environment, which has been a key to their success.Disclosure: Palisociety hosted me in Los Angeles for one night to research and create this story A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 15, 2023 • 12min
Boosting Morale with Fun: The Impact of Wellness Wednesdays at Cameo Beverly Hills
We met Amy Salvago earlier this year when she explained the "Wellness Wednesday" program they have at the Cameo Beverly Hills, a Remington Hotels property.I recently went back to the hotel to meet with Amy and her team, and in this episode, you'll hear a bit more about this program and what the impact has been. I think you'll be as inspired as I was by what providing something like this could do for your teams. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 14, 2023 • 27min
Building Booking.com: Lessons In Culture, Innovation, And Global Growth from Behind The Scenes - Lou Zameryka
Booking.com is one of the most powerful companies in hospitality today, and the story of how it got started and grew has lessons for all of us - wherever we are in the hospitality and travel ecosystem. Lou Zameryka was an early employee and eventual Director of Global Accounts for the company, where he led the efforts to engage with the world's biggest hotel brands. In this episode, he shares the fascinating story of Booking's growth and evolution. You'll hear about the company's origins and learn how it capitalized on the opportunity it saw and navigated the challenges of rapid growth. Lou shares his experiences from the early decisions that shaped Booking's path to developing its distinctive culture of experimentation and data-centric decision-making. You'll hear about the importance of identifying and leveraging tailwinds in business, creating win-win situations in negotiations, and fostering a productive and innovative company culture. This episode provides a behind-the-scenes look at this success story and offers valuable lessons in strategy, relationship building, and leadership that can be applied across any hospitality business.Listen to Lou on the DEI Advisors PodcastListen to Lou on the Travel Leader PodcastListen to our other episode with Lou: Unlocking Human Potential: The Power of "Healthspan" in HospitalityFollow Lou here on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 13, 2023 • 11min
How We Set Up New Team Members for Success - Joanna Dodaro Johansen, citizenM
Would you like to set up your new team members for success from the very start? In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, explains how she thinks about this and does this with her teams.Follow Joanna on LinkedInLearn more about citizenM hotels careersListen to our other episode with Joanna: Leading People Experience at citizenM Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 12, 2023 • 7min
What Guests Are Looking For In Luxury and Hospitality Today - Bill Walshe
Today, we're learning from Bill Walshe, the former CEO of Viceroy Hotel Group, who today is helping others in hospitality as a board member, strategic advisor, and keynote speaker. In this episode, you'll learn about the word that defines luxury and hospitality for people today...and the three factors that will affect the success of any hospitality experience today.Follow Bill on LinkedInVisit Bill's websiteWatch Bill's Ted talk: A Roadmap of Pride A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 11, 2023 • 15min
Investing in Outdoors-Focused Hospitality - Matt Mering, Outbound Hotels
In this episode, we're learning from Matt Mering, the Executive Vice President of Hospitality at Waterton. Matt shares the origins and development of Outbound Hotels, a nature and adventure-focused lifestyle portfolio. We explore the investment opportunities in the hospitality industry and how Waterton's experience in multifamily real estate has positioned them well to invest in hospitality. Tune in to learn more about the intersection of investment and outdoor-focused hospitality and travel. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nov 10, 2023 • 14min
Investing in Education: The Graduate Academy Program - Kevin Osterhaus, Graduate Hotels
In this episode, Kevin Osterhaus, the President of Graduate Hotels, explains the Graduate Academy program, a best-in-class offering that allows team members to pursue undergraduate degrees paid for by Graduate Hotels. Kevin shares examples of team members pursuing university certifications related to their roles within the organization, highlighting the company's commitment to employee education. Tune in to learn about the investments Graduate Hotels has made in education and the positive impact it has had on both people and the business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands


