Hospitality Daily Podcast

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. He's also an outspoken advocate for the importance of hospitality experiences being led by people and for people. Today, we're learning how he thinks about providing human-centric hospitality at scale through organizational culture.Follow Bashar on LinkedInFollow Bashar on TwitterFollow Bashar on InstagramFollow Bashar on FacebookFollow Bashar on TiktokVisit Bashar's websiteListen to our other episodes with Bashar:Reinventing the Art of HospitalityWhy People Are The Key To Staying InspiredListen to our other episodes on culture here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today we're diving deep into a role that's central to our ability to provide hospitality: housekeeping. International Housekeeping Week is coming up, and to learn more about this, today we're joined today by Stephanie Leger, Chief Excellence Officer at First Rate Hospitality. With a track record of leadership that includes roles at luxury brands such as Ritz Carlton as well as serving as a service evaluator for Forbes Travel Guide, Stephanie has now trained more than 20,000 people in hospitality to date. In this episode, we'll explore the significance of housekeeping in the guest experience, discuss common pitfalls in training, and even touch on something called the Housekeeping Olympics.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today we're learning from Alex Bastian, the CEO of the Hotel Council of San Francisco.Follow Alex on LinkedInLearn more about the Hotel Council of San FranciscoView the 29th Annual Golf Tournament and other events by the Hotel CouncilListen to our other episodes in our San Francisco Sundays series. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares what keeps her motivated.Listen to our other episodes with VeerleFollow Veerle on LinkedInLearn more about Zoku A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Philippe Zrihen is Head of Americas for Ennismore.In this episode, he shares how experience is central to both F&B and the wellness opportunity in hospitality today.Follow Philippe on LinkedInLearn more about EnnismoreOperating lifestyle hotel brands: Lessons from Philippe Zrihen at Ennismore (HotelOperations.com) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today Tom Luersen, President of CoralTree Hospitality, discusses how he thinks about embedding his hotels in their local communities.Follow Tom on LinkedInLearn more about CoralTree HospitalityListen to our other episodes with Tom:The Innkeeper MindsetReimagining Hospitality Careers A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Blue brings more than two decades of social impact leadership to her role as President of the AHLA Foundation, the charitable arm of the American Hotel & Lodging Association, supporting a stronger and more equitable hotel industry workforce. In this episode, we talk about the opportunity she saw that attracted her to his role, how the Foundation is supporting hotels, the future of work, and what's most exciting to her now.Learn more about the AHLA Foundation, and connect with it hereFollow Anna on LinkedInFollow Anna on TwitterFollow Anna on InstagramListen to more of Anna's story in this interview with  Rachel Humphrey on DEI Advisors A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about both understanding the history and culture of a hospitality business - and then how to develop it further.Follow Michael on LinkedInLearn more about the InterContinental Mark HopkinsListen to our other episodes with Michael:Engaging The Next Generation of Hospitality TalentFrom Porsches to Bee Colonies: Partnerships for Sustainability and FunEarth Day special with Michael Pace: Creating "EarthCare" at Kimpton Hotels (and lessons in scaling sustainability) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Nina Kleaveland is the CEO and co-founder of Lanyard, and in this episode, she shares what she's doing to help hospitality providers attract and retain talented people by offering housing.Follow Nina on LinkedInLearn more about LanyardNina is also the founder of Female Founders in Hospitality, and I encourage you to listen to our conversation about that here.This episode is part of our series on recruiting. Some other episodes on this you may enjoy are:Recruit Standout People to Build a Standout Brand - Veerle Donders, ZokuRecruiting Multi-Dimensional People Into A Dynamic Industry - Robin Coleman, Carver Hotel GroupCareer Opportunities in Hospitality Today - Chip Rogers, AHLARedefining Careers in Hospitality - Amanda Gray & Raul Moronta, Remington Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he loves San Francisco - and how we can welcome others to our city.Listen to our other episode with Tom: How The First Concierge in the US is a FuturistFollow Tom on LinkedInHe's America's First Concierge (YouTube)Learn more about the Fairmont San FranciscoListen to our other episodes about San Francisco:What's Going On In San Francisco - Cassandra Costello, San Francisco Travel AssociationRebirth In The Heart of San Francisco - Marisa Rodriguez, Union Square Alliance A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands