Hospitality Daily Podcast

How do you balance optimism and realism as a hospitality provider - both leading a company and as you think about your own career? I had the chance to catchup with Mission Hill Hospitality CEO Greg Kennealey to talk about this - and what else he saw at the Lodging Conference this week. Follow Greg on LinkedInLearn more about Mission Hill Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Victoria Taylor is an experience consultant and designer who works with hospitality, luxury, travel, and entertainment brands to become what she calls "The Only.” In this episode, you’ll learn what she means by that … as well as lessons she learned from working with Lamborghini and other luxury clients that any of us can use in how we provide hospitality.Follow Victoria on LinkedInVisit Victoria's website A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Appellation is a new culinary-forward luxury hotel company co-founded by chef Charlie Palmer and Christopher Hunsberger, the former president of Four Seasons Hotels and Resorts. In this episode, we're speaking with Ed Skapinok, the company's chief commercial officer - about how they have designed a modern approach to technology that supports their brand. Ed is on the board of directors for HSMAI, and he previously led sales, marketing, and revenue at Aqua-Aston Hospitality - an award-winning hotel management company. In this episode we cover how to think about technology's ideal state, how technology should support the brand promise, creating more human working environments, qustions to ask, enabling personalization - and much more.Listen to our previous episode with Ed: Culinary-Forward Luxury HospitalityLearn more about AppellationFollow Ed on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michelle Jensen Session is co-owner of Kensington Investment Group, a family company that owns, renovates, and manages a mix of commercial and hotel properties. On top of that, she is co-founder of Aquarius Hospitality Solutions - and in this episode, you’ll learn what sustainability really is and why it matters, the top misconceptions about sustainability, and the surprising place to begin your journey. Resources mentioned in the podcast:7 Common Objections to Sustainable Practices in the Hotel Industry and Why They Are Wrong (hertelier)Apple ad: 2030 status / Mother Nature (YouTube)Booking.com research on sustainability Links:Follow Michelle on LinkedInLearn more about Aquarius Hospitality SolutionsFollow Aquarius Hospitality Solutions on LinkedInFollow Aquarius Hospitality Solutions on FacebookFollow Aquarius Hospitality Solutions on InstagramIf you liked this episode, you may enjoy our other episodes on sustainability. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Sherry Villanueva is the Founder and Managing Partner of Acme Hospitality, which has three historic hotel properties – two in California’s Gold Country and one in Palm Springs. In this episode, you'll learn about the opportunity with historic properties, how to learn the history of a place, and how to re-interpret properties to be both authentic and timeless.If you liked this episode, check out our other episode with Sherry: How We Created An Award-Winning Collection of Restaurants from ScratchFollow Sherry on LinkedInLearn more about Acme Hospitality Learn more about Acme's hotels: the National Exchange Hotel, the Holbrooke Hotel, and Azure SkyFollow Acme on InstagramFollow Acme on Facebook A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Del Ross is a longtime industry expert, innovator, and leader who currently serves as Senior Advisor with McKinsey & Company, the top global strategy consulting firm. Before that, he led sales and marketing for IHG in the Americas, delivering $12 billion dollars in annual revenue for IHG worldwide - drawing from his earlier experiences at IHG leading e-commerce and distribution. On top of that, he's investing in hotels personally now, so he understands the industry from so many perspectives.From all of this experience, one opportunity for hoteliers stands out above all others: fighting shrinking profit margins with something called "attribute-based selling."In this episode, Del explains how we got to where we are today and what the path forward to healthier profit margins can look like.Read Del's article, "Shrinking Profit Margins May Make Us Stronger Than Ever"Follow Del on LinkedInFollow Del on Twitter A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Over the past few weeks, we've been running a series called San Francisco Sundays - and the series wouldn't be complete without diving into what's going on with hotel investments in California these days. To help us understand this, Craig Sullivan, Founder and President of the California Lodging Investment Conference is joining us to walk us through what he's seeing.Follow Craig on LinkedInLearn more about the California Lodging Investment Conference A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Why invest in hotels? One of the biggest hotel investment conferences in the world, The Lodging Conference is coming up next week, I wanted to explore the answer to that question. Of course, this show is not investment advice - you should speak with your financial advisor on how to manage your money - but I want us all to talk more about the reasons for participating in the hospitality industry not just as a brand designer or operator but as an owner. To help us learn about hospitality investment today, we're going to hear from:Craig Sullivan, Founder & President at California Lodging Investment ConferenceMichelle Jensen Session, co-owner of Kensington Investment Group, and co-founder of Aquarius HospitalityDel Ross, who led sales & marketing for one of the biggest hotel companies in the world, advises the top global consulting firm on strategy - and now invests in hotels personally A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How can you tell stories and create content that gets you attention and media coverage? In this episode, you'll learn from someone who has cracked the code on this to earn hundreds of thousands of social media followers and is an in-demand guest expert on shows such as the Kelly Clarkson Show and GoodDay LA and networks from ABC to CBS to NBC and has been featured everywhere from The New York Times to Readers Digest.Sarah Dandashy started her hospitality career as a concierge - work that she ended up winning an award for - but has always been fascinated by media. Today, she is the #1 best-selling author of Hospitality From Within, the host of The Creators Podcast with Visit West Hollywood, and the co-host of Good Morning Hospitality covering Hotel news for Hospitality FM, and is an in-demand guest in digital, print, and broadcast media.  In this episode, she shares with us the journey to her work today and the lessons she's learned we can all use to create opportunities for ourselves and our organizations.Visit Sarah's websiteLearn more about Sarah's podcast on Hospitality.FM, Good Morning HospitalityLearn more about Sarah's book, Hospitality From WithinListen to Sarah's other podcast, The Creators Podcast (with Visit West Hollywood)Follow Sarah on LinkedInFollow Sarah on TwitterFollow Sarah on InstagramFollow Sarah on FacebookFollow Sarah on YouTube A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In the hospitality industry, the phrase "people matter" is often thrown around. However, this sentiment frequently falls flat when it comes to the everyday experiences of front-line employees. So, how can we move beyond platitudes to genuinely care for our team members?Today, we're learning from Anthony Pellegrino, Head of Hotels at Ash, an award-winning company involved in the design, development, ownership, and operation of hotels from Detroit to Providence, Rhode Island. In this episode, we'll explore why true hospitality leadership focuses on serving the people who work alongside you.Anthony offers specific strategies, from the design and development stages of hotels to his hands-on approach of visiting each property. If you're interested in transcending lip service to authentically care for people, this episode is for you.Follow Anthony on LinkedInFollow Anthony on InstagramLearn more about Ash A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands