Judith Cartwright, the Founder and Managing Director of Black Coral Consulting, shares her expertise on boosting revenue and profits in the hospitality industry. She discusses innovative strategies to differentiate offerings, especially in wellness, to enhance guest experience. Judith emphasizes mastering revenue management through strategic pricing and team collaboration. She also highlights the importance of adapting to change and fostering teamwork, noting that culture plays a crucial role in successfully implementing new technologies.

Josiah Mackenzie shares a personal update and changes coming to Hospitality Daily.Read more here and see the links hereA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Steve Turk, founder of The Hospitality Mentor, shares insights from his new book "Hospitality Unlocked."Listen to Steve's conversation with Santiago Rodriguez.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Lori Mukoyama, Global Hospitality Leader and Design Director at Gensler, explores the future of hospitality design. She discusses how hotels are evolving into community hubs that enhance guest experiences through storytelling and innovative design. The transformation of spaces like the VOCO in Chicago highlights the importance of human-centered design. Additionally, Lori emphasizes the role of immersive environments, cultural integration, and how staff can serve as design ambassadors to connect guests with the unique narratives of each space.

Michael Levie highlights the transformative power of communication in hospitality leadership. He shares how openness and idea-sharing have driven success in his career and at citizenM. The discussion also dives into the essential role of technology in the industry, showcasing innovations from Shiji Group that streamline operations and enhance guest experiences. Levie's journey serves as inspiration for fostering collaboration and embracing change in the evolving hospitality landscape.

In this episode, Michael Levie shares his insights on innovation, the importance of "importing" ideas and skills from elsewhere, and his vision for what the future of hospitality might look like.If you enjoyed this, you may also enjoy these episodes with Michael:The Moments That Made Me: citizenM's Michael Levie Shares His StoryThe citizenM Founding Story (And What It Teaches Us Today)The Magic Behind citizenM's SuccessWhat I've Learned Building Productive Tech Partnerships A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tim Wiersma, founder of Revenue Generation, and Dan Skodol, the company's vice president of data science and analytics, share insights on the current state of revenue management in the hospitality industry, the transformative potential of AI, and the importance of focusing on profitability over occupancy metrics.Also see: Article from Tim: Enhancing Hotel Profitability: Leveraging AI and BI for Commercial Decision Support A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality.If you enjoyed this, you may also enjoy these episodes with Michael:The Moments That Made Me: citizenM's Michael Levie Shares His StoryThe citizenM Founding Story (And What It Teaches Us Today)The Magic Behind citizenM's Success A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, citizenM co-founder Michael Levie shares insights into the innovative strategies and operating approach that has driven the company's success.If you liked this, you may also like these episodes:The citizenM Founding Story (And What It Teaches Us Today)The Moments That Made Me: citizenM's Michael Levie Shares His Story A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michael Levie, co-founder of citizenM, shares the story of how the innovative brand began, the challenges they faced, and the unique strategies that set them apart in the industry. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands