Hospitality Daily Podcast

Today Zach Demuth, Global Head of Hotels Research at JLL, walks us through their Global Hotel Investment Outlook for 2024. What we cover in this episode is relevant for anyone who works in hospitality because we're going to get into everything from the real impact of brands today to the return of urban hospitality to high-potential emerging markets to watch. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Phil Hospod is one of the top lifestyle hotel developers and owners in the world - he's the founder and CEO of Dovetail + Co - and he didn't get to where he is today by thinking the same as everyone else. In this episode, you'll hear some common misconceptions that cause businesses to lose the magic of hospitality and the opportunities that excite him the most now. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Dr. Romie Mushtaq is a board-certified physician and one of the most fascinating people I've met in hospitality. After spending six years as the Chief Wellness Officer at Evolution Hospitality, she moved to Great Wolf Resorts to be their Chief Wellness Officer - and in this episode, you're going to learn how she takes care of the people providing hospitality....with plenty of lessons for you and your hospitality business.Learn about Dr. Romie's book, "The Busy Brain Cure"Listen to our other episode with Dr. Romie, How To Rest Well and Avoid BurnoutFollow Dr. Romie on LinkedInFollow Dr. Romie on InstagramFollow Dr. Romie on YouTube  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by Sojern - the #1 marketing platform for hospitalityToday, Chip Conley joins us to talk about his new book, Learning to Love Midlife, and what he's doing now as the co-founder of the Modern Elder Academy.You may also enjoy our other episode with Chip - What I Learned At Airbnb About Hospitality - or our entire conversation on YouTube. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, we're joined by Chip Conley - whom many of you know as the founder of Joie de Vivre Hospitality - an early leader in boutique lifestyle hospitality. Chip is the author of Learning to Love Midlife, which we're going to be talking about tomorrow on the podcast - it's up now on the Hospitality Daily YouTube channel - but today, I asked him to share what he learned during his time as Head of Global Hospitality and Strategy for Airbnb because in many ways this role was foundational to his work now as an author, speaker, and co-founder of the Modern Elder Academy. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Yesterday, we heard Terranea Resort President Ralph Grippo talk about how they monetize every square foot of their property through programming, activities, and events. It's also what makes this property so special as a guest - something I felt as they hosted me last week. In this episode, you're going to hear more about what they're doing and how they're doing it from their Resort Activities Operations Manager, Henry Cox. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today, we're learning from Ralph Grippo, President of Terranea Resort. In this episode, we cover:The importance of making team members feel valued and engaged (and how they do this at Terranea).Strategies for personalizing guest experiences and the role of technology in doing this.The significance of being an integral part of the local community and how Terranea Resort achieves this.Ralph's approach to monetizing every square foot of the resort while ensuring guest delight.The journey towards achieving a Forbes five-star rating and the operational changes involved.The role of daily energizers in maintaining service excellence.Ralph's personal stories of connecting with associates and the impact of genuine relationships on service delivery.Tune in to discover how Terranea Resort has become a benchmark for luxury hospitality and how you can apply these lessons to elevate your own service standards. Whether you're a hospitality professional or simply passionate about exceptional service, this episode is a masterclass in cultivating a culture of excellence. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Kristie Goshow is the Chief Commercial Officer for KSL Resorts. In this episode, you're going to learn about a trend that's creating opportunity for us all - something she calls "The Great Crossover" - as well as ways hospitality providers can use technology and creativity to delight guests and staff - and make more money in doing this. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Storytelling is foundational to how Paul Coury, the Founder and CEO of Coury Hospitality, thinks about hospitality. In this episode, you'll learn why and how they do this.Listen to our other episode with Paul: How We Co-Created A Hot New Club With Kansas City Jazz Legend Lonnie McFadden A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Paul Coury is the Founder and CEO of Coury Hospitality, and in this episode, shares the story of creating Lonnie's Reno Club. There are so many lessons here for you wherever you are in the hospitality business - from developing relationships to thinking creatively to monetizing your space well.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands