Hospitality Daily Podcast

This episode is an excerpt from Josiah Mackenzie's episode with David Arraya on the Conscious Hospitality Podcast (YouTube, Apple Podcasts,  Spotify). It explores the origins of Hospitality Daily and trends and opportunities in hospitality today. Listen now to hear about:The personal and professional inspirations behind Hospitality Daily.The evolution of hospitality and the role of technology in shaping its future.The importance of staying connected to the core reasons for working in hospitality.The rise of creativity and innovation within the industry.The global impact of the expanding middle class and the generational shift towards valuing experiences over material possessions.The latest trends in wellness hospitality, from high-end bespoke experiences to the simple joy of disconnection.The concept of traveling with purpose and how hospitality providers can cater to the diverse goals of their guests.Tune in to discover how creativity, experiences, and a conscious approach to travel are redefining the hospitality industry and creating a world of new possibilities. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Lucia Penrod, CEO of the iconic luxury beach club brand Nikki Beach, joins us to share the company's moving origin story—how it was born from a family tragedy and transformed into a global symbol of celebration and joy. What You'll Learn:The beginnings of Nikki Beach and how the brand honors the memory of Nicole ("Nikki"), Lucia's late stepdaughter.The importance of listening to guests and how their feedback has shaped the growth of Nikki Beach.The key to organic expansion and the decision-making process behind entering new markets like Saint-Tropez and Dubai.The unique approach Nikki Beach takes to create a welcoming and inclusive atmosphere for all guests, including celebrities.The six pillars of Nikki Beach's marketing strategy: music, dining, entertainment, fashion, film, and art, and how they contribute to the guest experience.The challenges and rewards of curating a diverse and engaging entertainment program, including discovering and nurturing new talent.Lucia's vision for the future of Nikki Beach and the hospitality industry, with plans to spread the celebration of life concept even further.Tune in to discover how Nikki Beach continues to redefine the day club experience and why creating lasting memories for guests is at the heart of everything they do.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode we're learning from Meg Gutowski, the Events and Operations Senior Director at the Independent Lodging Congress (ILC). With a wealth of experience in producing top-tier events, Meg shares her insights into what it takes to create gatherings that are not only memorable but also foster genuine connections.Listeners will learn about:The Creative Process: Discover how Meg and her team at ILC blend meticulous planning with spontaneity to curate unique event experiences.Venue Selection: Understand the importance of choosing the right venue and how it can significantly impact the success of an event.Engaging Formats: Explore the various interactive and engaging formats used by ILC to keep attendees interested and involved, from fashion contests to hot wing challenges.Fostering Relaxation: Gain insights into how ILC encourages a relaxed atmosphere that allows industry executives to let their guard down and truly engage.Collaboration and Partnerships: Learn about the collaborative efforts with advisory boards, local businesses, and venues that contribute to the richness of ILC events.Upcoming Events: Get a sneak peek into the exciting upcoming events planned by ILC, including the venues and cities they will be showcasing. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Do you want to learn about emerging market trends in order to serve people and innovate through hospitality? Today, we're learning how Margot Stern does this. She went from managing a $450 million dollar consumer products portfolio for Mattel and Disney to becoming a hospitality strategist and advisor to now building The Hopewell, her new conservation-minded hospitality experience in an old country manor north of Philadelphia.  I want you to listen to Margot to hear what it can look like to connect the dots of your life and career story to create something new and exciting in hospitality today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Karl Scarlett, CEO of both a technology development and strategy consulting firm (NetAesthetics) and a hospitality property management company (Great Dwellings). Karl shares his unique perspective at the intersection of technology and hospitality, revealing the potential and pitfalls of AI today.Listeners will gain valuable insights into:The surprising outcomes of a pilot AI program in guest service and why it didn't meet expectations.Karl's perspective on the biggest opportunities for AI in hospitality and how it can enhance the guest experience.Personal productivity tips from a CEO's standpoint on how AI assists in managing multiple companies.Karl's specific approach to writing AI prompts to maximize the value of AI tools like ChatGTP.Tune in to discover how AI can transform the hospitality industry, the importance of the human touch, and how to effectively integrate technology with genuine customer care. Whether you're a hospitality professional or a tech enthusiast, this episode is packed with practical advice and forward-thinking strategies. Don't miss out on the chance to learn from a pioneer in the field and take your hospitality game to the next level with AI. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we learn from Terri Haack, Senior Vice President at Lowe, former President of the Terranea Resort, and a trailblazer in the hospitality industry. Terri's career has been marked by resilience, strategic leadership, and a deep commitment to community and service. Her insights are a masterclass in leadership.Listeners will learn about:Authentic Leadership: Discover the importance of staying true to oneself and the impact of authenticity on leadership effectiveness.Servant Leadership: Explore the servant leader mentality and how focusing on the success of others can lead to your own.Overcoming Adversity: Gain inspiration from Terri's experiences of steering through economic downturns and operational crises with grace and tenacity.Community Engagement: Understand the significance of community involvement and how it can shape the success of a business.Career Progression: Delve into the non-linear nature of career growth and how to navigate pivotal moments that define one's professional life.Industry Evolution: Reflect on the progress made in gender equality within hospitality and the ongoing efforts to break through the glass ceiling.Staying Relevant: Learn the skills necessary in today's fast-paced hospitality industry and how to continuously adapt and grow.The Power of Pace: Uncover the importance of setting the pace in the industry and maintaining the energy to drive forward.Whether you're a seasoned professional or an aspiring leader, this episode will give you the wisdom and encouragement needed to excel and make a lasting impact. Tune in to be motivated by Terri's story of leadership, perseverance, and dedication to elevating those around her. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

On this week's episode of San Francisco Sundays we're learning from Jen Darwin, the founder of The Village Postnatal Retreat Center - a sanctuary for new parents to rest, recover, and bond with their newborns while receiving professional support.In this conversation, you'll discover:The Inspiration Behind the Retreat: Learn about Jen's journey from a labor and delivery nurse to creating a unique space that bridges the gap between hospital discharge and the realities of new parenthood.The Guest Experience: Explore the thoughtful amenities and services designed to cater to the physical, emotional, and educational needs of postpartum parents.Adapting to Feedback: Hear how guest feedback has shaped the retreat's offerings, including the surprising ways second and third-time parents benefit from the services.The Vision for Postpartum Care: Hear Jen's mission to shift the cultural narrative around postpartum care in the United States, emphasizing the necessity and normalcy of seeking support.Whether you're a hospitality enthusiast, a new or expecting parent, or simply interested in innovative approaches to caring for others, this episode offers a fresh perspective on how hospitality can extend beyond traditional settings to support some of life's most significant moments. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares his advice on rest and taking breaks - something he has learned is foundational in providing hospitality. You may also enjoy: Career Lessons in Leadership - Chris Silcock, HiltonHow We Build Strong Brands - Chris Silcock, Hilton A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Rupesh "Rup" Patel shares his story from the early days of his family's first motel to becoming a renowned hospitality owner, operator, and now, a DJ.How He Got Started: The story of entering the hospitality industry with no prior knowledge and the challenges of operating their first 50-room motel in South Florida.Transition from Reluctance to Passion: Hear about Rupesh's initial reluctance about the hotel business when he was young and how his perspective shifted after joining the family business.The Power of Networking: Learn how Rupesh leveraged his LinkedIn connections to transition from owning and operating motels and hotels to fulfilling his dream of becoming a DJ, performing at top venues worldwide.Balancing Business with Passion: How Rupesh managed to find the freedom of time to pursue his love for music while growing a successful hospitality portfolio.Informed by Hospitality: Get a sneak peek into Rupesh's upcoming DJ performance at the AAHOA conference and how his hospitality background influences his approach to creating memorable experiences through music.Community and Teamwork: Understand the importance of community and teamwork in both the hospitality industry and in pursuing personal passions, as emphasized by Rupesh's collaborative efforts.Whether you're a hospitality professional, an aspiring entrepreneur, or someone looking to balance career with personal passions, this episode offers valuable lessons on growth, networking, and the pursuit of dreams. Rupesh's story is a testament to the power of hard work, community building, and never giving up on what you love.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode we explore the innovative strategies of one of the most exciting new hospitality brands, Appellation, and its unique approach to community building through creative events.Listeners will learn about:Appellation's Community Focus: Discover how Appellation is integrating local makers and artisans into the guest experience with immersive learning events.Event Insights: Hear Josiah's thoughts from his participation in an Appellation gardening event this week.Leadership Involvement: Understand the importance of senior executive engagement in community events.Local Partnerships: Explore the benefits of partnering with local experts to provide authentic and educational experiences for guests and community members alike.Creating Fun: Learn how Appellation ensures their events are not only informative but also enjoyable, and how this approach can be applied to your own events.Whether you're a hospitality professional looking to reconnect with your passion for the industry or someone interested in the latest trends in guest experiences, this episode is packed with inspiration and practical takeaways. Check out the accompanying photos and video on the Hospitality Daily LinkedIn page and YouTube channel to see more!You may also enjoy: Culinary-Forward Luxury Hospitality - Ed Skapinok, Appellation A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands