Hospitality Daily Podcast

Do you know what it will take to drive more revenue - and profits - from your hospitality business this year? Today, we're learning from someone whose name has kept coming up in our community as a world-class revenue strategist: Judith Cartwright, Founder and Managing Director of Black Coral Consulting and former Senior Vice President of Revenue & Distribution at Kerzner International, where she developed a total revenue optimization model, which drove revenues across all business units for the company's entire global portfolio of iconic brands, including Atlantis, One&Only and Mazagan.In this episode, you'll learn about the common revenue misconceptions to avoid and how to build what Judith calls the "revenue pizza" that will drive the most money possible from your business, which, of course, in turn, allows you to hire talented people to your teams and provide incredible hospitality to your guests. Follow Judith on LinkedInLearn more about Black Coral Consulting A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Dorothy Dowling, Managing Director at Horwath and the former Chief Marketing Officer at BWH Hotel Group, about the current media landscape and the revolutionary role of Artificial Intelligence (AI) in reshaping communication today.We cover:The evolution of media creation and distribution and its implications for hospitality businesses.How AI is democratizing content creation, enabling marketers to tell compelling stories without hefty budgets.The complexities of understanding audiences in a changing digital environment, including the shift away from last-click attribution.Google's Performance Max and its influence on advertising strategies and customer engagement.The balance between leveraging timeless marketing principles and experimenting with cutting-edge technologies.The importance of narrative and storytelling in brand building amidst the digital focus.Enjoyed this conversation? Follow Dorothy on LinkedIn hereWatch our entire conversation on YouTube hereListen to our other episodes with Dorothy: Challenges and Opportunities with Hotel Brands Today (What I Saw As CMO of Best Western With 18 Brands), and My Journey Learning and Leading Global Hospitality Businesses  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Why does travel and hospitality matter to you? Having a really clear answer to this is really important as we begin a new year because knowing your "why" is going to help you perform at your best. In this episode, I want you to hear Life House CEO Rami Zeidan explain what motivates him to provide hospitality because I think it will inspire you to get really specific and personal about why you're in this business and excited for the year ahead.Follow Rami on LinkedInLearn more about Life HouseListen to our other episode with Rami: Democratizing Hospitality: How We Can Make Independent Lifestyle Hotels Profitable, Efficient, and Accessible to More People A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you'll learn how he uses hospitality to create new beginnings for people.Follow Craig on LinkedInListen to our other episodes with CraigWatch the documentary: Follow Me, and I Will Be Behind You A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Hospitality Daily host & producer Josiah Mackenzie shares his #1 learning from the past year - and how it shows opportunity for all of us in the year ahead.Links: Join the Hospitality Daily community on LinkedInLearn more about The Huddle - Hospitality Daily's private membership community A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Join us as we dive into the world of hybrid hospitality with Ryan Killeen, the Chief Operations Officer at the Annex Hotel in Toronto. With a rich background that includes roles at Airbnb and Sonder, Ryan brings a wealth of knowledge to the table, discussing the future of hospitality that marries the comfort of short-term rentals with the luxury of hotels.In this episode, listeners will learn about:The evolution of short-term rentals and hotels into a new, hybrid model.Ryan's journey from traditional hospitality to innovative startups like Airbnb and Sonder.The design philosophy behind creating guest experiences that feel like home.How technology is used to enhance, not replace, the guest experience.The importance of community partnerships and programming in creating a unique hotel atmosphere.The role of housekeeping in the overall hospitality experience and how it's integrated into the Annex's operations.Tune in to gain insights into how the Annex Hotel is redefining hospitality and get inspired to think differently about your own approach to the industry. Whether you're a hospitality professional or simply passionate about travel and guest experiences, this episode is packed with valuable takeaways. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're talking with Adam Wallace, CEO of Spherical, about what he's learned from hospitality trailblazers so far, and who is building the next generation of hospitality experiences.Listen to our other episodes with Adam:The Hotel Culture I Experienced That Cared For People, Enabled Innovation & Earned Media AttentionThe Problem With Marriott and Hyatt A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michelle Jensen Session is the co-owner of Kensington Investment Group, which owns and manages a mix of commercial and hotel properties. She's also the co-founder of Aquarius Hospitality Solutions, a strategic advisory firm for hospitality. In this episode, Michelle teaches us about community and connection and why they matter so much.Follow Michelle on LinkedInLearn more about Aquarius Hospitality SolutionsFollow Aquarius Hospitality Solutions on LinkedInFollow Aquarius Hospitality Solutions on FacebookFollow Aquarius Hospitality Solutions on Instagram A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today Tom Luersen, President of CoralTree Hospitality, shares what he learned from Steve Bartolin,  Chairman of The Broadmoor.Follow Tom on LinkedInLearn more about CoralTree Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scott LaMont is the CEO of EDSA - a planning, landscape and architecture firm - and in this episode, he shares what he's seeing regarding the role of AI in designing hospitality environments. Follow Scott on LinkedInLearn more about EDSA A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands