Hospitality Daily Podcast

In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares why age diversity is important and the benefits of hiring older workers in the hospitality industry. Listen now to learn about:The current staffing challenges in the hospitality industry and typical hiring practices.The transient nature of young workers and the impact of high turnover on hotels.The lack of proper induction and care for new employees in many hotels.The advantages of hiring older workers, including their maturity, reliability, and connection to the local community.The importance of balancing younger and older workers to create a thriving and sustainable hospitality business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Simon Mais, CEO of EOS Hospitality, shares insights on attracting and retaining talented people in the hospitality industry.The biggest challenge in the hospitality industry (00:01) - Discover why attracting and retaining talent is a significant challenge in hospitality.EOS Hospitality's ethos: Humble and Kind (00:44) - Learn about the company's core values and how humility and kindness have become major draws for senior leadership and other employees.Respecting and acknowledging all employees (02:58) - Understand the importance of respecting every team member's contribution, from housekeepers to dishwashers, and how this respect fosters a positive work environment.EOS Family Matters program (04:24) - Get insights into the EOS Family Matters program, which offers extended family leave, and how it has helped attract and retain a younger demographic of employees.Impact of family-friendly policies on employee retention (05:06) - Hear about the significant reduction in turnover rates among employees who take advantage of the family leave program and how it benefits both the company and its employees. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Simon Mais, CEO of EOS Hospitality, shares insights into the dynamic world of hotel operations and management. Listen now to learn about:Why management and operations matter in the hospitality industry (00:52)The appeal of a career in hotel operations (01:06)The importance of adaptability and excitement in operations roles (01:50)The role of revenue and accounting in successful hotel management (02:33)How operations contributes to guest experience and satisfaction (02:53)The holistic view of running a hospitality business (03:58) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Meredith Marin, CEO of Vegan Hospitality, shares insights on how to cater to vegan guests and the importance of plant-based options in the hospitality industry.Why catering to vegan guests matters (01:16) - Understanding the importance of inclusivity and the "veto vote" phenomenon.Common reasons people adopt a plant-based diet (08:22) - Health benefits, sustainability concerns, and animal welfare considerations.Developing a vegan guest strategy (12:14) - Mapping the guest journey and ensuring a consistent experience for vegan guests.Menu engineering and labeling (17:28) - The importance of accurate labels, color psychology, and effective menu descriptions.The benefits of separate vegan menus (20:38) - Minimizing service mistakes and enhancing the guest experience.Certification and industry standards (23:40) - Vegan Hospitality's Global Hospitality & Tourism Certification and its impact on the industry.You may also enjoy: Meredith on Russell of Hotels (YouTube)Inspiring Change Through Hospitality - Jeff Stanford, Stanford InnHow We Use Nutrition & Wellness Programming To Serve Our Guests - Sid Garza-Hillman, Stanford Inn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Simon Mais, CEO of EOS Hospitality, shares how his company has developed a way to give back to the communities it operates in without reducing the profits of the hotels it manages.Introduction to the Community Impact Program (00:59) - Learn about the 1% impact fee charged to hotel guests and how these funds are allocated for community benefits.Local vs. National Impact (01:10) - Understand the decision-making process behind focusing on local community impact rather than national organizations.Case Study: Isla Bella in Marathon, Florida (02:05) - Discover how Isla Bella generated $400,000 in community impact dollars and supported local initiatives like schools, the Turtle Fund, and the Turtle Hospital.Partnership with Conch Republic Marine Army (02:26) - Explore the partnership with a volunteer organization that cleans beaches and how guests can participate in these activities.Impact on Local Environment and Tourism (03:07) - Learn about the environmental benefits and how clean beaches and waters enhance the hotel experience for guests.Example from Kennebunkport Resort Collection in Maine (04:09) - Hear about the donation to Habitat for Humanity and the construction of houses for employees.Community Feedback and Business Benefits (04:40) - Understand the positive feedback from communities and how the program helps in attracting and retaining talent.Aligning Owner Interests with Community Impact (05:45) - Learn about the business benefits of the program, including reduced recruiting costs and enhanced community relations. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on excellence in hospitality and how to scale it across multiple properties.Guest Experience and Personalization (01:00) - Hear a story about a guest's feedback on the price of Diet Coke and how the team responded to enhance the guest experience.Scaling Operations (02:59) - Discover the operational challenges and strategies involved in scaling from a single property to multiple resorts.Building a Strong Team (03:23) - Understand the importance of having a great business partner and team members, and how they contribute to the company's success.Creating a Unique DNA (05:29) - Learn how Grace Bay Resorts developed its unique DNA by integrating systems and processes from various luxury brands.Importance of Culture and People (05:40) - Explore the role of leadership, culture, and team dynamics in creating a successful hospitality business.Effective Communication (06:15) - Find out how the company communicates its DNA and values to new team members and ensures alignment across all levels.Technology in Hospitality (08:05) - Gain insights into how technology is used to improve processes and service delivery in luxury hospitality, while maintaining a high-touch experience. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on leveraging local culture and best practices in hospitality to create remarkable guest experiences.The Power of Local Culture in Hospitality - Learn how embracing the local culture and authentic interactions can enhance guest experiences.The Importance of Emotional Connections - Discover the impact of genuine emotional bonds, such as the "Caribbean hug," on guest satisfaction and loyalty.Community Involvement and Guest Engagement - Understand the benefits of involving guests in local community activities and how it fosters a deeper connection to the destination.Founding of Grace Bay Club Hotel School - Explore the motivations and processes behind establishing a training center to educate and empower local staff in hospitality.Exposure to Global Hospitality Practices - Hear about the value of sending staff to international hotels to gain diverse experiences and bring back new energy and ideas.Training and Mentorship Systems - Learn about the role of HR directors, general managers, and mentor systems in acclimatizing staff to high standards of hospitality.Balancing Warmth with Expectations - How to balance the warmth of local hospitality with the luxury expectations of guests.Understanding Guest Psychology - Discover the importance of reading guests' needs and behaviors to provide personalized and exceptional service. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on how wellness and first impressions create an unforgettable guest experience. Listen now to learn about:The importance of first impressions in hospitalityHow Grace Bay Resorts integrates wellness into the guest experience The therapeutic value of nature and beach walks The role of wellness coaches in enhancing guest relaxationStrategies for encouraging family bonding and meaningful conversations The impact of digital devices on family interactions and how to mitigate it Innovative wellness programming ideas for luxury hotels  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares his journey and insights on the power of leadership and mentorship in the hospitality industry.The importance of mentorship in career growth (01:14) - Nikheel discusses how mentorship has been a common theme throughout his career, starting with his father and continuing with various leaders at the Ritz-Carlton.Key advice from mentors (03:18) - Nikheel shares a pivotal piece of advice from a mentor about choosing long-term growth over immediate financial gain.Impact of international and cross-cultural experiences (04:49) - Nikheel explains how working in different countries and cultures has shaped his leadership style and approach to hospitality.Mentorship in action: Developing future leaders (06:38) - Nikheel talks about how he mentors others, including examples of former colleagues who have become successful general managers and entrepreneurs.The abundance mentality in leadership (09:10) - Nikheel emphasizes the importance of celebrating employees' growth, even if it means they leave the company, and maintaining a positive, abundance-focused mindset. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Dr. Matthew Olson, professor at the University of North Florida and director of the Taylor Leadership Institute, shares insights on what it takes to excel in leadership and how to empower others effectively.Introduction to Dr. Matt Olson and his role (01:42) - Learn about Dr. Olson's background and his work at the University of North Florida.Defining Leadership and Its Importance (02:26) - Understand Dr. Olson's perspective on leadership as influence rather than a position or title.Empowering Leadership in Organizations (03:28) - Discover why empowering leadership within teams is crucial for organizational success and personal fulfillment.The Impact of Leadership on Employee Engagement (04:46) - Hear about the transformation leaders experience when they focus on celebrating their team's strengths.Developing Leadership Skills through Real-World Experience (06:16) - Learn about the Leadership Excellence Apprentice Program and how it integrates real-world experiences with academic learning.The Role of Shadowing in Leadership Development (14:44) - Get insights into the benefits of shadowing executives and how it enhances leadership skills.Key Takeaways on Teaching and Empowering Future Leaders (17:05) - Dr. Olson shares his top takeaways on teaching, training, and empowering the next generation of leaders.The Importance of Service and Continuous Learning (17:32) - Understand the significance of serving others and the necessity of continuous learning in effective leadership.How to Learn More About Dr. Olson's Work (20:44) - Find out where to go to learn more about Dr. Olson and his leadership programs.Also: Listen to Lessons in Leading a Culture of Excellence with Greg Cook, The Ritz-Carlton, Amelia Island A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands