Hospitality Daily Podcast

Richard Garcia is a veteran of the US Marine Corps, a star chef, and now, Senior Vice President of Food and Beverage at Remington Hotels. Today, he shares with us:* Why he will never cut corners on providing a great guest experience* The tradeoffs he will make to ensure they don’t cut corners* Guest experience expectations pre-pandemic vs today* What providing a great guest experience can look like at various types of hotels* Benefits of delighting your guests 👉 What changes might you need to make to ensure you don’t cut corners on the guest experience? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read Richard Garcia’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

When I spoke with Remington Hotels SVP of Food & Beverage Richard Garcia earlier this summer, he had just pulled up some stats before we talked. “In the past few months, we’ve had over half a million visitors - and that’s a half a million opportunities I have.” In today’s episode you’ll learn: * What opportunities Richard sees in each of these touchpoints* How the hotel industry has stripped away services that used to be offered on the rooms side of the business - and how F&B can make up the slack* The opportunity with F&B in creating more touchpoints while on property* Why “personalizing the guest experience” doesn’t have to be complicated (and one way to easily do this)* How personalized service can increase through each class of hotels👉 Question of the day: How are you using food & beverage as an opportunity to engage new guests and show hospitality to more people? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read Richard Garcia’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Susan Barry led sales and marketing teams at Starwood Hotels before founding Hive Marketing, where today she helps hotel brands, management companies, and owners refine their message and better communicate their value. One of the ways she does this is by investing in content creation, digital media, and storytelling both for her hotel clients and for her business as the host of the (excellent and entertaining) Top Floor podcast. This show isn’t about marketing per se, but I wanted to share Susan’s experience because no great hospitality concept gets off the ground without someone selling the vision to investors, brands, management companies, and/or other participants. So if you are a participant in the hospitality industry, you’ll want to hear her advice because the way you tell your story will affect your capacity to provide hospitality to the world. 👉 Question of the day: How are you investing in telling your story to other industry participants in a way that helps you serve more people? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“We’re tuning into the future of work and how we can provide hospitality in this new environment”- Elise HofmanToday we’ll hear from Elise Hofman, who shares how Zoku, a hospitality brand based in the Netherlands, is taking advantage of the flexible working environment many companies now provide to provide hospitality in new and creative ways. You can download the whitepaper she mentioned here. 👉 Question of the day: How could you help provide hospitality in this new era of distributed workforces? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read the full feature story on Zoku here, and check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“You might be new to a city, but you’re already going to have connections with us.”- Elise HofmanElise Hofman is a manager at Zoku, a hospitality brand based in the Netherlands. Part of their brand mission is to fight loneliness and help their guests feel a part of the community. I wanted to know specifically how they’re doing that, and Elise explains in today’s episode.👉 Question of the day: What could you do to help your guests establish links to your community? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read the full feature story on Zoku here, and check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“A lot of people in our country are so burned out right now. I want to help them see what it’s like to have fun through providing hospitality.” - Stan KennedyStan Kennedy is the Chief Operating Officer of Remington Hotels, a management company with 120 hotels under management. In this episode, he shares why he’s focused on bringing the fun back to hospitality, and a fun challenge Remington introduced to help them do this. As Adele Gutman pointed out before, hospitality staff have been in pain and there’s a real opportunity to show leadership in making work in this industry fun again. 👉 Question of the day: How could you bring some fun into your workplace today?Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read the full feature story on Stan Kennedy here, and check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Clay Bassford, the founder of Bespoke Sound, is on a mission to help hospitality brands create exceptional experiences through what he calls “music identity design.” In today’s episode, he shares how he did this for Stanly Ranch, one of California’s best new resorts.Listen to learn:* The need for distinct identities throughout large properties* Creating an overarching theme for the property* The litmus test of great music design* How they used Spotify playlists to extend the brand experience (this was genius!) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Music just might be one of the most underrated aspects of hospitality today. I don’t know about you, but it’s one of the first things I notice and sets the stage for my experience in a hotel or restaurant. Today, I’m excited to introduce you to Clay Bassford, founder of Bespoke Sound, who is mission to help hospitality brands create exceptional experiences through world-class music design.“It's one of our five senses, so as a hotelier being cognizant of how we can control the impact that sound has on our guests is huge.” “Music can make people feel safe, connected, and part of a community or tribe. It has these really affirming qualities when done well. But if music is done wrong, it can do the opposite - it can make us feel anxious, alienated, and uncomfortable.”What’s the soundtrack to the hospitality you provide? This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“Guests now realize they can have a pizza at their door in 20 minutes instead of the 45-minute wait for a delivery from one of the big guys.” I love stories of people coming up with new ways of providing hospitality because they’re paying attention to guest needs. This episode is brought to you by Shiji Group who connected me with Jason Kaminski, Regional Food and Beverage Director at American Liberty Hospitality in Texas. Jason told me how he's launching his own in-house F&B brand after watching how guests kept ordering food using delivery apps. By observing this behavior - and understanding the capabilities he had in-house - he came up with a way to both meet guests’ needs and drive more revenue for his company.Listen to today’s episode to learn what he did - or read the full case study here on HotelOperations.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I asked Dylan Beaumont about a hotel that inspired him recently, and he said 11 Mirrors Design Hotel in Kyiv.“If hospitality is about showing warmth, comfort, and a home away from home, they're doing it better than anyone else.”“There is heroism in providing service when no one would expect you to do it.” This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands