Hospitality Daily Podcast

Today is International Volunteer Day, and I want you to hear from one of the best leaders I know about what he’s learned from volunteering. Today David Jurcak, President of Grand Hotel on Michigan’s Mackinac Island, shares:* How he got started volunteering in his community* Why he started volunteering* What he learned from the people he worked for 👉 What have you learned from volunteering that shapes the way you provide hospitality today?Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests.Download our research on how hotels are using data to drive revenue and build stronger relationships or watch our broadcast with Jacquelyn DiStasi at Wyndham on how they are doing this. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Joshua Schaeffer is the General Manager at Virgin Hotels Chicago. Yesterday, we heard about how he hosted a holiday celebration for his team. Today, we’re going to hear more broadly about the philosophy and culture they have that enabled that. * The motto that drives them* Why staff need to feel special * How Joshua does this at his property👉 How can you treat your team like rockstars?Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests.Download our research on how hotels are using data to drive revenue and build stronger relationships or watch our broadcast with Jacquelyn DiStasi at Wyndham on how they are doing this. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Joshua Schaeffer is the General Manager at Virgin Hotels Chicago. Last week I saw some photos on LinkedIn of an event he hosted for his team and had to know more. Today, he shares an experience he had earlier in his career that shaped how he thinks about providing events for his team - and then how he hosted a “Teamsgiving” last week. 👉 How about you - could you do something fun like this with your team this holiday season?Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests.Download our research on how hotels are using data to drive revenue and build stronger relationships or watch our broadcast with Jacquelyn DiStasi at Wyndham on how they are doing this. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scott Curran is the Chief Operating Officer of Reneson Hotels - an owner of branded and independent hotels here in California - as well as the co-founder of GuestEQ, a hotel operations technology platform.These dual roles give him a unique perspective on how technology can improve operations and delight guests. In today’s episode you’ll learn:* The role of automation in hotel operations today* What he’s seen as a hotel owner and operator* Lessons from improving the hotel check-in process from his properties that host 8+ weddings each weekend👉 How could you use the power of automation to make life easier for your guests - and your staff?Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in California that are at the top of guest satisfaction charts. We spoke recently about the power of technology to empower staff and delight guests - and Scott has a unique perspective as both a hotel company COO and the co-founder of GuestEQ, a hotel operations technology platform.I asked him about how he achieved best-in-class guest satisfaction ratings at his hotels, and he told me about how they’ve digitized their operational workflow in a way that provides more visibility and accountability for everyone.In today’s episode you’ll learn:* The email he gets each morning* What this provides him with* The mutual accountability that comes from transparency👉 How could you digitize operations to enable both management visibility and mutual accountability? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scott Curran is the Chief Operating Officer of Reneson Hotels. Today, he’s sharing with us some of the challenges he’s seen with technology as a hotel owner and operator that he’s now addressing in his other role as co-founder of GuestEQ, a hotel operations technology platform.In today’s episode you’ll learn:* The biggest problem he’s seen with technology as a hotel operator* Designing for ease of use* The gold standard for technology usability👉 How are you making technology easier for your teams to use?Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“Hotel staff are being pushed to the limit. Leaders need to not only show empathy but gratitude.”Brian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating Officer - before founding Leeds Hospitality Group. Brian is also the host of Tuesday's Thanks - a podcast that features people showing gratitude for those who made an impact on their careers. This theme of thankfulness is top of mind as it is Thanksgiving week here in the US, and I asked Brian about the role of thankfulness in providing hospitality. Listen to today’s episode to hear his thoughts.Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you. David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today.In today’s episode you’ll learn:* How David’s mom shaped how he thinks about gratitude today* A memorable experience early in his career as a front desk agent* How to make a “thank you” more memorable and meaningful* The gratitude program David uses at his hotel* Creating a culture of gratitude 👉 How can you thank and recognize your team today?Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read David Jurcak’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“The fact that we are serving you is what makes your holiday happen.”Tomorrow is Thanksgiving here in the US, and this week is typically one of the busiest travel weeks of the year. Usually, on this show, we talk about how to provide hospitality but we're going to do something a bit different today that might either benefit you as a guest somewhere – or if you're working outside the industry understand what it's like to be providing hospitality on holidays like these. Maria Navarro has worked on the front lines of food and beverage and recently wrote an article recently on this topic. In today’s episode, she shares her thoughts on what we can all keep in mind as both providers and recipients of hospitality during the holidays. Read Maria’s article: What The Hospitality Industry Doesn’t Tell You About The Holiday SeasonHospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I’m always intrigued by unique hotel amenities because they are a small way to show remarkable hospitality and create something worth talking about. In today’s episode, Richard Garcia, Senior Vice President of Food and Beverage at Remington Hotels, shares a simple amenity that stands out from his travels - and what made it so meaningful.👉 What’s a creative amenity like this you can offer to surprise and delight your guests? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read Richard Garcia’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands