In this episode, Jamelia Lehn, Chief Financial Officer at SPIRE Hospitality, shares why she took her teams on a field trip and the surprising lessons they learned.The importance of connecting accounting teams with hotel operations.How understanding hotel operations can lead to more accurate financials.The structure and preparation involved in organizing site visits.Feedback from both the accounting team and hotel staff on the visits.The impact of these visits on relationships and communication between teams.How such initiatives can attract interest from hotel owners and potential clients.Check out Jamelia's post on LinkedIn, which we referenced about this trip. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Gwen Mills, President of Unite Here, shares insights into the ongoing hotel worker strikes across the United States, the asks they have, and the broader implications for the hospitality industry.Listen now to learn:The motivations behind the hotel worker strikesThe impact of COVID-19 on the hospitality industry and how it has affected workersThe process Unite Here uses to determine appropriate pay and working conditionsThe challenges hotel workers face due to cost of living increases in major citiesThe importance of investing in hospitality workers for the long-term success of the industryThe role of hotel owners and management companies in addressing workers' demandsThe evolving dynamics between hotel owners, management companies, and workersAlso check out: What Hotel Workers on Strike Told Me in San Francisco - Josiah MackenzieA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares her insights on maintaining a personal touch in the hospitality industry and recounts a memorable story that exemplifies true hospitality. Listen to learn:The importance of focusing on the individual in hospitality.How personal attention can create lasting memories for guests.Why the term "heads in beds" diminishes the true value of hospitality.The impact of hospitality on all travel experiences.Strategies for staying connected to the spirit of hospitality despite dealing with large-scale data and operations. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is brought to you with support from Hireology. Check out our free masterclass: How To Hire Great People, Faster.In this episode, Jyoti Chopra, the Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, shares insights into her powerful partnership with the company's CFO and how they have aligned their finance and human capital strategies to drive significant change.Listen to learn:How strong collaboration between finance and human resources can turn big ideas into measurable impact.The importance of aligning human capital with financial capital to make a hospitality business thrive.The introduction of digital dashboards for real-time workforce data at MGM Resorts.The creation and benefits of one of the industry's first paid sabbatical programs.The role of top leadership in championing learning and development initiatives.How to make a compelling business case for investing in people and organizational programs. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is brought to you with support from Hireology. Check out our free masterclass: How To Hire Great People, Faster.In this episode, Jyoti Chopra, the Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, shares insights on transforming hiring strategies and employee engagement in a rapidly changing world.Listen to learn:How MGM Resorts overhauled its hiring strategies from one-size-fits-all fairs to specialized events.The importance of flexibility and well-being for employees post-pandemic.Innovative recognition programs like "years of service" pins and Showstoppers Awards.The impact of the "Ask the CEO" program and Courageous Conversations series at MGM.The introduction of the World of Well-being (WOW) initiative.The role of employee engagement surveys in understanding and improving employee satisfaction.The MentorcliQ program for pairing employees with mentors.If you liked this, you may also enjoy our other conversation: Why MGM Brought in Microsoft, IBM & Workday To Teach Our Teams - Jyoti Chopra, MGM Resorts This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Matt Campbell, Chief Operating Officer and Chief Legal Officer at My Place Hotels, shares his journey from an unexpected path into the hospitality industry to leading a brand known for smart cost efficiencies and a people-centered culture.In this episode we cover:Matt's career story, including his transition from law to hospitality.Matt's roles and responsibilities as a Chief Operating Officer today, including overseeing sales, marketing, revenue management, and operations.Key strategies for driving business results, including operational efficiency and cost-effective customer acquisition.The impact of mentorship and influential figures in Matt's career.The evolving role of technology in hospitality and its balance with human touch.Leadership insights and the importance of an open-door policy.The value of internships and career growth opportunities within the hospitality industry.Tips for maintaining work-life balance and giving back to the community.Mentions:University of South DakotaSabre Hospitality SolutionsSuper 8 MotelsBill BowenHarvey JewettRon RivettNorthern State UniversityBoys and Girls Club This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Josiah Mackenzie has spent over 20 years building, selling, and buying technology. In this tell-all episode, he shares his insider's guide to buying, implementing, and getting the most out of hotel technology today.Listen now to learn:Why technology is essential in today’s fast-paced hospitality landscapeKey steps to take before searching for technology solutionsProven methods for evaluating tech solutionsTips for making a strong business case and getting buy-in How to implement technology in a way that helps you get the results you needStrategies for succeeding with technology over the long term (including insider "hacks" for getting VIP treatment)Timestamps:Introduction & Why This MattersMy Background [10:03] Coding & first steps in software[11:54] ReviewPro (operations)[13:36] Duetto (revenue management)[14:34] Juniper Square (investment management)[16:16] The benefits of a career in hotel techBefore You Start Looking for Technology[17:16] Start with problems[18:15] Innovation through observation[19:49] Collecting stakeholder needs How to Evaluate Technology[21:22] Ask trusted hospitality professionals[22:51] Research online (Hotel Tech Report)[24:55] Move beyond typical demos[25:51] Have meaningful conversations[26:11] Compare provider engagement stylesMaking the Purchase[31:34] Building the business case[32:00] Getting buy-in[34:16] Contract negotiation Implementation & Success[37:39] Cross-functional team involvement[38:07] Staged rollout approach[39:37] Working with implementation teams[42:22] Internal marketing importance[43:43] Maintaining momentumLong-term Success[44:03] Staying connected with tech partners[45:04] Being a customer reference[45:54] Participating in user groups[46:29] Continuous evaluationResources mentioned:The Story Behind Hospitality Daily (Josiah Mackenzie, interviewed by Steve Turk)What's Happening in Hotel Tech Today? - Jordan Hollander, Hotel Tech ReportA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, André Mallet, Assistant Front Office Manager at The Jefferson in Washington, D.C., shares his journey in the hospitality industry, insights into his role, and the importance of relationship-building and mentorship.Listeners will learn:André's career path from working in South Africa to studying in Switzerland and returning to the U.S.The diverse roles and responsibilities of a front office manager in a luxury hotel.The significance of building relationships with guests and team members.The impact of mentorship on career development.Practical advice on adaptability and learning in new environments.The role of technology in enhancing guest experiences and operational efficiency.A typical day in the life of a front office manager.Mentions:Hotel Management's Top 30 Under 30 Hospitality Professionals (2024)The Saxon Hotel, Villas, and Spa, Johannesburg, South AfricaÉcole Hôtelière de Lausanne, SwitzerlandShenandoah National Park, VirginiaThe Hay-Adams Hotel, Washington, D.C.The Ritz-Carlton, Pentagon CityGeorge Cohen (Mentor)Opera (Property Management System)ALICE (Concierge Software) This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this solo episode, I share my thoughts on the recent SausalitoCongress from the Independent Lodging Congress and my top takeaways from that event.Also see:How We Produce The Best Events in Hospitality - Meg Gutowski, The Independent Lodging CongressRoad Trips & Revelations: Fresh Ideas for Hospitality - Meg Kennedy & Rob Blood, Lark HotelsBe a VOICE, not an ECHO! (Bashar Wali article)Indie Lodging Congress Confab Palm Springs 2024 RecapHospitality Daily LinkedIn page This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Jessie Fischer, Founder & CEO of GuestOS and Member of the Board of Yosemite Tourism, shares invaluable lessons about blending hospitality, community, and the outdoors to create unforgettable guest experiences.We cover:Jessie's storyHow to create deeper connections with guestsWhy nature-based experiences are more relevant than everHow engaging with your local community can elevate your businessThe importance of understanding and participating in the broader tourism ecosystemThe unique challenges and benefits of providing hospitality in remote locationsThe role of technology in modern hospitality and the importance of balancing it with natureTips for first-time visitors to Yosemite National ParkJessie's recommendations: "These spots are fantastic if it’s your first visit to Yosemite."Glacier PointLower Yosemite FallsTunnel ViewBridalveil FallsTuolumne Meadows Tenaya Lake This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Group is trusted by leading brands worldwide to activate technology faster and drive better business results.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands