In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares the most valuable lesson he's learned in his career: that execution is everything. He discusses the importance of follow-through in hospitality, the role of training and preparation, and how to handle high-pressure events.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Hospitality Daily Podcast