

The Human Centered Design Podcast (Premium)
This is HCD
This is HCD: The Podcast for Human-Centered Design EnthusiastsWelcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion.Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice.Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design.Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact.Tune in, get inspired, and shape the future with This is HCD!
Episodes
Mentioned books

Feb 26, 2018 • 37min
Chirryl-Lee Ryan 'Are we making things better with Design'
This is HCD is brought to you by Humana DesignChirryl-Lee Ryan and I were recently together on a design-panel, Designing for Social Impact, for Academy XI in Sydney and had a whale of a time.
We caught up in Melbourne a few days later to extend that conversation, and go deeper into areas that we touched on at the Designing for Social Impact design panel.
In this episode, we discuss;
Are we making things better with design?
The problems service design and UX
Are we making things better with design?
What shoes would Chirryl wear in a zombie apocalypse?
...and what the future of service design and design in general looks like through Chirryl's eyes
Links mentioned in this episode
Journey of a Coke Can
Ka-Ching Movie
Chirryl-Lee Ryan on LinkedIn
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TIHCD is brought to you by Humana Design

Feb 12, 2018 • 30min
Rachael Mullins 'Bring out your inner UX writer'
This is HCD is brought to you by Humana DesignOver the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in my career of the solutions that a role like this can address. She also published a really great article on Medium that I’ll also add to the show notes. We caught up online to record this episode, and had a good chat about how Rachael got into the industry, what she does, the principles of good UX writing, what tools she uses and much much more.
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Links from the show
Content + UX Slack group
Talking microcopy: Writing UX Facebook group
Writing for user interfaces blog by Beth Aitman
@tinywordsmatter Twitter account
UI content resources list by Megan Whalin
Nicely Said: Writing for the Web with Style and Purpose by Nicole Fenton and Kate Kiefer Lee
Every John Saito post ever
Writing for the web articles from Nielsen Norman Group
Material Design’s interface writing guide
Hemingway app readability checker
UX Australia 2017 Presentation
Rachaels ‘Bring out your UX Writer’ - Medium Article

Jan 29, 2018 • 41min
Andy Polaine - 'Is Education Broken?' (Part 1)
This is HCD is brought to you by Humana DesignIn this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".
This episode is sponsored by Sustain Digital via a $500 donated to CaraCare.org.auSustain Digital is a recruitment company with a difference, they are ethical and are really passionate about what they do with global recruitment experience. So they're not your typical recruiters and they give back to the community. So most importantly they find the best talent, so they're like a matchmaker between employers and employees. If you’d like to get in touch with their founder Hollie Colbert you can do so via hollie@sustaindigital.com. Thanks so much for the donation Hollie!
Links- Simons email mentioned in this episode S.McIntyre@unsw.edu.au- Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com
Read the transcript of this episode at thisisHCD.com
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Help the podcast grow by reviewing it on iTunes
TIHCD is brought to you by Humana Design

Jan 15, 2018 • 24min
Elizabeth Pek - 'What makes a good designer?'
This is HCD is brought to you by Humana DesignHello! In this episode, we spoke with Elizabeth Pek, Director of Experience Design at BT Financial Group, about what she believes makes a good designer. This episode is jam-packed with information for both Designers and Design Managers alike.
This episode was hosted by Adrienne Tan and Mark Catanzariti.
Read the transcript at thisisHCD.com
Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links
Help the podcast grow by reviewing it on iTunes
TIHCD is brought to you by Humana Design

Jan 2, 2018 • 28min
Eduardo Kranz - 'The intersect of Service Design and User Experience Design'
This is HCD is brought to you by Humana Design
In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day to day basis. We didn't get into the definition of what service design is or isn't or any of the other semi contentious issues around the two practices. We did, however, drill deeper into the practices and daily rituals that Eduardo believes better serves both service design and UX practitioners, and most importantly the client and/or project in question.
Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links
Help the podcast grow by reviewing it on iTunes
TIHCD is brought to you by Humana Design

Dec 18, 2017 • 37min
Gerry Gaffney (Live audience) 'How forms reveal the true nature of an organisation'
This was a show of firsts! Our very first live podcast in front of an audience, and also the first time we had the wonderful Gerry Gaffney on the show. The show was recorded at the incredible offices of FutureYou, a boutique recruitment consultancy based in downtown Sydney.
It's also our 10th episode of This is HCD!
Gerry Gaffney is a globally respected UX thought leader and co-author of the highly respected form design book (with Caroline Jarrett) 'Forms that Work'. (Link in the show notes). In this episode, we discuss how forms reveal the true nature of an organisation. It's a brilliant conversation with some audience involvement at the end. Gerry shares some war stories on form design, the role of chat-bots and AI on form design and more...
Gerry was interviewed by Gerry Scullion, Adrienne Tan, and Mark Catanzariti.
Links
Forms that Work on Amazon by Gerry Gaffney and Caroline Jarrett
FutureYou Recruitment for roles in product management, UX, Design
Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links
Help the podcast grow by reviewing it on iTunes
TIHCD is brought to you by Humana Design

Dec 4, 2017 • 25min
Cyril Secourgeon 'The secrets of successful stakeholder engagement in large organisations'
In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks.
We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust. He takes us through the project process right from the start of projects, and the engagement dos and don’ts when working in large-scale organisations.
Also, this podcast was kindly sponsored by Aquent Sydney (incorporating Vitamin T and Firebrand Talent). 100% of the money donated goes straight to http://wwe.CaraCare.org.au. To donate to this incredible charity, please see https://give.everydayhero.com/au/this-is-hcd
Their teams tell us that they've got lots of UX related freelance and permanent job opportunities on right now. Please visit aquent.com.au and choose "find work" to see what they have on right now.
Aquent also offers free, on-demand online training to bridge many digital skills gaps, including some UX and web development courses. Check out their course catalogue via https://thegymnasium.com Find UX related work: https://aquent.com.au/find-work/?k=ux&l=39
Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/
TIHCD is brought to you by Humana Design

Nov 19, 2017 • 30min
Panel Discussion 'Diversity at work: understanding & breaking through the barriers'
This is HCD is brought to you by Humana DesignThe topic in this episode of This is HCD is about diversity in the workplace. We have three incredible guests, Anthony Quinn, Principal at Dynamic 4, Emma Jones, Managing Director at Future of Work, and Michelle Starr, Managing Director for GENEQ.
This episode focusses on discussing all the different challenges faced for organisations and try and hack some of those and figure out why these problems still exist and where these challenges actually come from, and what the outcome is if we can actually manage to deal with them and make some positive change.
Deloitte.com.au > Missing out: The business case for customer diversity
Deloitte.com.au > Discover extra selling power by advocating for equality
Project Implicit to take the Harvard unconscious bias test: https://implicit.harvard.edu/implicit/
www.Futureofwork.net.au
www.geneq.com.au
www.dynamic4.com
Join the This is HCD NewsletterWe send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in.https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/
TIHCD is brought to you by Humana Design

Nov 5, 2017 • 37min
Kirsten Mann 'Why Organisations are designed not to value Design'
This is HCD is brought to you by Humana DesignKirsten Mann, VP Product and Experience at Aconex explains that organisations are not designed to value design. Instead, organisations are focused on short-term financial metrics instead of delivering great customer and business outcomes. To change the narrative and to help organisations see the value in design, product folks and designers need to continually engage the Executive team in conversation and demonstrate the value of design by solving broader business problems.
Add any links that are specific to the episode https://www.fastcodesign.com/90138470/design-is-inherently-an-unethical-industry http://senseandrespond.co/https://taylorpearson.me/ooda-loop/
Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/
TIHCD is brought to you by Humana Design

Oct 19, 2017 • 29min
Jennifer Philippe – ‘Building HCD at Scale’
In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in organizations.
TIHCD is brought to you by Humana Design