Insights Unlocked
UserTesting
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results?Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long. From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategies and success stories from leading brands such as Verizon, Signet Jewelers, Figma, Microsoft, Tesco Bank, and more.UserTesting leaders and industry experts join as guest hosts, alongside show producer Nathan Isaacs, award-winning journalist and Senior Manager of Content Production at UserTesting.Brought to you by UserTesting, the leader in human insights and proactive customer experience strategies, Insights Unlocked empowers CMOs and marketing teams to craft experiences that drive growth, loyalty, and impact.Listen and subscribe wherever you get your podcasts. Show notes, curated clips and more at usertesting.com/podcast.
Episodes
Mentioned books
Sep 5, 2022 • 48min
Why your organization needs a Radical Product Thinking mindset with Radhika Dutt
We talked with Radhika Dutt in this week’s episode of the Human Insight Podcast. Radhika is an engineer, entrepreneur and product leader who has participated in four acquisitions, two of which were companies she founded. She has built products in industries including broadcasting, media, advertising technology, government, consumer, robotics, and wine. She is currently Advisor on Product Thinking for the Monetary Authority of Singapore, Singapore’s central bank and financial regulator. She is also the author of Radical Product Thinking: The New Mindset for Innovating Smarter. Among the topics discussed included:
Why do you think iterative product design is a bad thing?
How can product team leaders best mitigate risk in developing products?
What are the challenges with Lean and Agile with product development?
What are the seven diseases of product strategy & development?
What are Three Pillars of Radical Product Thinking?
Aug 23, 2022 • 11min
Data driving design decisions - Fanny Pourcenoux, Director of Global Design at Contentsquare
Fanny Pourcenoux is the Director of Global Design at Contentsquare. Fanny is leading Contentsquare’s redesign and rebranding efforts and she’s leaning heavily on data informed design decisions. On this episode, Fanny talks about using data to make design and content decisions and how data can support UX Research efforts.
Aug 16, 2022 • 15min
Great research is only half the job - Monal Chokshi, Senior Director, Head of Research & Insights at Dropbox
Monal Chokshi is the Senior Director, Head of Research & Insights at Dropbox. She has built and led UX teams for over 10 years, including those at Lyft, Intuit, and SoundCloud. On this episode she reflects back on some of her past talks about leadership and shares ways researchers can build a team from the ground up as well as elevating research teams that already exist.
Aug 9, 2022 • 14min
Pushing UX education forward - Alec Levin, Co-Founder and CEO of Learners
Alec Levin is the Co-Founder and CEO of Learners, a community that provides professional education to UX Researchers, designers, and product managers. In this episode, we hear about the value of engaging in a multidisciplinary community and why in order to be a strategic researcher, it’s necessary to understand the economics of business.
Aug 2, 2022 • 14min
Scaling UX through design organization - Beverly May, VP of Research and Design at Allstate
In this episode, we talk with Beverly May, VP of Research and Design at Allstate about her efforts leading a large design platforming initiative. And we hit on a hot topic in our industry: CX. Hear how Beverly is defining customer experience and how it’s helping to deliver insights at scale.
Jul 26, 2022 • 14min
The value of eye tracking in research - Andrew Schall, Senior Director of Experience Design Research at Mayo Clinic
Andrew Schall is the Senior Director of Experience Design Research at Mayo Clinic, where he’s working with his team to create the next generation of healthcare technology. He has over 20 years of professional experience in user experience with expertise in eye tracking. This episode we hear how and when a UX Researcher could use eye tracking technology.
Jul 19, 2022 • 15min
Making UX measurement manageable - Christian Rohrer, Vice President of Experience Design at TD Bank
Christian Rohrer, Vice President of Experience Design at TD Bank shares his expertise in UX measurement, specifically the PURE Method. Pure stands for Pragmatic Usability Rating by Experts and is a usability-evaluation method that attempts to quantify how difficult a product is to use and provides qualitative insights into how to fix it, without costing a lot of time or money.
Jul 12, 2022 • 15min
Conflict management as a design skill - Susana La Luz-Hawkins, Research Department Director of Design & Customer Experience at J.P. Morgan Chase
Susana La Luz-Hawkins is the Research Department Director of Design & Customer Experience at J.P. Morgan Chase. Susana gave a talk at the Epic Conference 2015 titled “The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design.” As design and UX teams continue to grow, managing conflict might be even more critical today, and in this episode, Susana shares some best practices for managing conflict.
Jul 5, 2022 • 13min
How to measure ‘simple’ in user experience - Kevin Newton, Manager of UX Research Practice at LinkedIn
Kevin Newton is Manager of UX Research Practice at LinkedIn; in this episode, he shares insights on how he’s scaling a research team at a large and growing company. His team is also working on a unique effort to quantify what it means to have a “simple” user experience, and its relationship to LinkedIn's metrics and revenue.
Jun 28, 2022 • 14min
Incorporating diversity and inclusion in UX research - Temitayo Olasimbo, Research Operations Manager at Best Buy
Temitayo Olasimbo is instrumental in advocating for measured Inclusion and Diversity goals with Best Buy's research platforms, as well as leading the work on exploring inclusive terminology to implement in Best Buy's I&D roadmap. In this episode, we talk with Temmy about doing the good and difficult work of DE&I and how it impacts research and larger strategy design and business decisions.
