The podcast discusses the evolving AI market as a consumable service for enterprises, the integration of generative AI into software platforms, and the challenges of AI regulation. They also explore the role of AI in journalism and ethical considerations in AI automation.

We have been inundated with suggestions on how AI can help streamline specific tasks at work, maximizing efficiency where we need it most. But there are also wider undefined spaces, like those in Customer Experiences, where AI is ready to be leveraged for greater personalization.Jeff Cotton, Chief Executive Officer at Alvaria, and Darrell Kelly, the company's Chief Strategy Officer, share their extensive expertise and unique perspectives on leveraging emerging technology to improve both human and organizational performance. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can create more personalized, more engaging experiences for both employees and customers.Discussed in this episode:The synergy between human creativity and AI, and how the two can work in tandem on personalized content and experiencesHow to responsibly integrate new tech in the workplace while addressing organizational challengesWhere AI in contact centers can lead to better customer service experiences.

Personalization and efficiency are often pitted against one another. But with the massive efficiency benefits offered by automation, businesses can capitalize on non-traditional personalization initiatives without sacrificing time or productivity.Chris Huggins, Head Of Conversational Commerce at Virgin Media joined the show to dive into how you can leverage data and automation to connect with your customers on a deeper level, align with company objectives, and create resilience in the face of failures to build a successful digital-first strategy.Join us as we discuss:Leveraging behavioral signals for enhanced UX, including improving AI chatbots How to create an AI system that increases human productivity and gets customers what they needPrioritizing customer experience and operational excellence as a pillar of marketing

AI and automation are being adopted across industries — but how they are chosen, designed and implemented varies. Where one company automates, another may face ethical risks that outweigh the benefits. For example, finance and health organizations are leveraging AI much differently than those in retail.Shobhit Varshney, VP and Senior Partner, Americas AI GenAI IoT Lead at IBM, joins the show to discuss large-scale AI and automation deployment, things to consider when building out tech and how to manage systems within ethical and regulatory constraints.Join us as we discuss:Strategic AI development, deployment and integration The importance of ethical AI and risk management The democratization of AI and its worldwide effect

AI's problem-solving ability, clearing bottlenecks, fueling automation, creating realistic discussionsvia AI. Jeff, CMO of Digital AI, shares his optimism. Jeff's background in enterprise software and his earliest memory of AI. The big bang in digital AI caused by chat GPT. Managing bottlenecks in software development with AI. Digital AI's impact in the government industry and the perception of government agencies being slow to adopt new technologies.

The podcast explores the transformative impact of AI on data enhancement, generative AI in customer outreach, and strategic AI implementation to retain data integrity. It discusses the founding of Zoom Info, evolution of AI integration in business operations, and maximizing data quality for effective AI utilization. Additionally, it delves into the balance between automation and personal time in leveraging AI for efficiency.

We’ve reached a tipping point when it comes to AI. Over the past few decades, AI has shifted from a promise to a democratized tool accessible to almost anyone with an internet connection. While the hype is calming down, there seems to be no similar slowdown in AI adoption. While many have raised concerns about AI, there’s no concern quite like that of creative endeavors. Will AI devalue and automate human art?According to our guest Vittorio Banfi, Co-Founder at Tailor, the answer is a resounding ‘no.’ Instead, AI systems will be leveraged to empower creative people to focus on what they do best. But it may take time and practice to get there.Join us as we discuss:Balancing AI and human ingenuity to ensure creativity remains valuedConcerns about safety, security, and the potential devaluation of certain human skillsThe need for responsible government regulation and guidance

Take one look at social media and you’ll see it—professionals from every industry engaged in excited discourse about AI and the tech behind it. Buzzwords fuel hype as people hungrily consume data and news in an attempt to understand what this technology is, how it works and how it affects them.In this episode, we spoke with Jessica Popp, a CTO who successfully grew a Series C Startup and global product in the Conversational AI space. According to Jessica, we’re still in the early stages of AI where hype often overpowers pragmatism. But when the focus shifts to how AI can increase efficiency, decrease turmoil and ultimately empower developers, the true power of modern tech can emerge.Join us as we discuss:Strategically integrating AI across an organization to improve ROIAddressing data bias, ownership and ethical considerations to ensure responsible and fair use of AI techMoving beyond the hype to make informed decisions about automation

AI has captured the attention and imagination of people around the world. Regardless of age, experience or industry, a major shift has happened in regards to AI transformation — it’s become real in our everyday lives.LivePerson’s Ruth Zive, Chief Marketing Officer and Joe Bradley, Chief Scientist join together as hosts to kick off the very first episode of Generation AI — a show intended to cut through the noise and deliver real information and applications in today’s exciting tech-powered world.Join us as we discuss:AI’s amazing transformative power and the importance of understanding real-world applicationsPractical and philosophical implications of balancing automation with human involvementThe importance of adventuring beyond your comfort zone and actively participating in AI conversations

Nefarious criminals watching your every move, a system of social ranking that decides your life’s path, tech as a tool for healing and connectivity — pop culture from Black Mirror to iRobot to Blade Runner have people excited (and scared) about the potential power AI delivers straight to our fingertips. But these references leave people with perceptions that may not be quite accurate according to Miriam Vogel, President and CEO at EqualAI and Chair of the White House's National AI Advisory Committee. Miriam joins us on the premiere episode of Generation AI to dive into what it takes to ethically and responsibly develop and deploy artificial intelligence.Join us as we discuss:The power of perceptions of AI (and why we should be critical of applications and limitations outside of fiction)The importance of ethics and privacy in AI developmentGovernment’s role in AI regulation and today’s political landscape