Generation AI: Automating Better Business Undefined Space: How Alvaria is Using AI as a CX Opportunity
Nov 7, 2023
35:21
We have been inundated with suggestions on how AI can help streamline specific tasks at work, maximizing efficiency where we need it most. But there are also wider undefined spaces, like those in Customer Experiences, where AI is ready to be leveraged for greater personalization.
Jeff Cotton, Chief Executive Officer at Alvaria, and Darrell Kelly, the company's Chief Strategy Officer, share their extensive expertise and unique perspectives on leveraging emerging technology to improve both human and organizational performance. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can create more personalized, more engaging experiences for both employees and customers.
Discussed in this episode:
Jeff Cotton, Chief Executive Officer at Alvaria, and Darrell Kelly, the company's Chief Strategy Officer, share their extensive expertise and unique perspectives on leveraging emerging technology to improve both human and organizational performance. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can create more personalized, more engaging experiences for both employees and customers.
Discussed in this episode:
- The synergy between human creativity and AI, and how the two can work in tandem on personalized content and experiences
- How to responsibly integrate new tech in the workplace while addressing organizational challenges
- Where AI in contact centers can lead to better customer service experiences.