#digitaltransformation #predictivemaintenance #dataanalytics Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with their existing business practices.Otis has integrated edge computing technology to collect elevator performance data and improve their business processes with predictive maintenance. But they also recognized that digital transformation must be meaningful for their customers and their business.In this episode of CXOTalk, we interview Otis' CTO, Ezhil Nanjappan, about digital transformation and data at Otis.The conversation includes these topics:● Digital Transformation with Data at Otis Elevator● On the technology of elevators● Data collection and analysis from elevators (edge computing devices)● How does data analysis support business outcomes and digital transformation?● How does data collection improve the customer experience at Otis?● On predictive maintenance based on data and condition-based monitoring● AI-based predictive maintenance improves the relationship between Otis and customers● Does new data lead to new revenue streams?● Digital transformation strategy and culture change at Otis● How does Otis scale its workforce?● Does the “close door” button on elevators actually work?● How does Otis prevent elevators from uncontrolled falls?● On the future of elevator technologySubscribe: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/digital-transformation-data-otis-elevatorEzhil Nanjappan is the Chief Technology Officer (CTO) for Otis. He is responsible for applying innovative technologies to transform existing business models, products, and services to support business growth.He played a critical role in introducing the Otis ONE IoT service platform, helped develop the suite of custom smartphone mo-bile apps that collect and share performance data, and supported the deployment of more than 30,000 smart phones to get digital technology in the hands of Otis mechanics around the world.Ezhil joined Otis in 2001, and focused his career on advancing global IT operations, mobile application development and service transformation. He is experienced in all things digital – from sales force automation and cloud transition to agile development and global program management. He has received 22 global patents.

#cio #cloudcomputing #digitaltransformation This episode of CXOTalk explores business transformation from the perspective of Seagate's Chief Information Officer, Ravi Naik. He has a unique perspective on cloud technology because he is also Executive Vice President of the company's multicloud product offering.The conversation includes these topics:● On the CIO and IT strategy at Seagate● What is multi-cloud?● Why is multicloud important to enterprise cloud adoption?● On cloud vendor lock-in in the public cloud● On managing the dual roles of CIO and EVP of cloud services● How can CIOs overcome challenges to being business leaders?● On customer experience and the Chief Information Officer● How can cloud providers improve customer experience?● How do multicloud environments create business value?● How can CIOs be effective driving digital transformation?In his role as CIO, Ravi Naik is leading large transformative initiatives, leveraging ideas and platforms focused on future growth. With his passion for technology, as EVP of Lyve Cloud, he is pioneering the next chapter of innovation and leadership in Seagate storage services.Prior to joining Seagate in 2017, Ravi was the senior vice president of technology at Katerra, a startup revolutionising the construction industry by transforming the way buildings and spaces come to life. Before Katerra, in 2007 Ravi joined SanDisk to lead an enterprise-wide transformation initiative. Following the success of SanDisk transformation, he was appointed CIO, remaining with the organisation through its sale to Western Digital in 2016. Before that, he held leadership positions in Mercury Interactive, Hewlett Packard, and 3Com Corporation. Naik holds a bachelor’s degree in Electrical Engineering from the University of Bombay in India.

#digitaltransformation #cio The UN recently celebrated its 75th anniversary and in this episode of CXOTalk, we speak about Digital Transformation with the Chief Information and Technology Officer of the United Nations, Bernardo Mariano Jr.The conversation explores the current state of digital transformation at the UN and discusses the role of digital technologies in helping achieve sustainable development goals and a more peaceful world.The conversation included these topics:● On the Chief Information Technology Officer role at the UN● On being Chief Information Officer at the World Health Organization● On being a digital transformation leader at the UN● On the benefits of digital transformation● On how to overcome enterprise collaboration and diversity challenges● On measuring the success of digital transformation initiatives● On gaining technology consensus across UN member states● On the role of data in digital transformation and decision-making● On ensuring data security and integrity● On the broad vision of transformation and digital ecosystems● On advice to government policymakers on digital technologies and transformationSubscribe: https://www.cxotalk.com/subscribeTranscript: https://www.cxotalk.com/episode/digital-transformation-united-nationsBernardo Mariano Joaquim Junior of Mozambique is the Chief Information Technology Officer (CITO), Assistant Secretary-General, Office of Information and Communications Technology at United Nations Headquarters in New York (UNOICT).He brings to the position 28 years of experience within the United Nations system and international organizations, most recently serving as the Chief Information Officer and Director for Digital Health and Innovation at the World Health Organization (WHO), where he led the organization’s digital transformation journey, leveraging digital technologies and innovations to accelerate the achievement of WHO strategic goals.Bernardo started his career in 1993 with International Organization for Migration (IOM) in Mozambique and continued with IOM in Haiti, Mali, Angola, Kenya, Kosovo and South Africa in addition to Geneva, Switzerland before joining WHO in 2018. He served as IOM Senior Regional Adviser for Sub-Saharan Africa (2017-2018), Regional Director for Southern Africa (2009-2015) and served as IOM Chief Information Officer (2015-2017, 2002-2011), having championed business transformation initiatives, driving innovations in operation and management systems, Enterprise Resource Planning systems, information technology, project management and network infrastructure.He holds a Master of Science in Global Management from Salford University (United Kingdom), and a Bachelor of Science degree in Electrical Engineering from the Eduardo Mondlane University in Mozambique. He is fluent in English, Portuguese and Spanish, with a very good knowledge of French.

#cloudcomputing #cio #womenintech The growth of cloud computing has led large organizations to significant IT transformation, with the goal of reducing costs and improving agility. But how can companies adapt their processes to these new demands? In this episode, we speak with Stacy Carron, CIO of Stout, a boutique investment bank, about the firm's technology strategy.Stacy describes Stout's transformation to a cloud-first approach as critical to their IT strategy, which has brought both financial and operational benefits.The conversation covers these topics:● Tell us about Stout and the Chief Information Officer role?● Describe your cloud-first journey?● What are the advantages of cloud computing?● Are there risks associated with cloud migration?● What are the benefits of cloud adoption?● What are the challenges of cloud migration?● How did Workday support your cloud strategy?● What is the impact of a cloud-first strategy on the CIO and IT organization?● How does cloud computing change the CIO role?● What is the impact of cloud o[n CIO metrics and KPIs?● What advice do you have for CIOs looking at public cloud services?Read the complete transcript: https://www.cxotalk.com/episode/cio-strategy-managing-cloud-first-transformationStacy Carron is Stout’s Chief Information Officer. With over 22 years of information systems and technology experience, Stacy serves as a principal in the development of technological solutions for the firm and its clients, leads technology diligence and integration projects related to acquisitions, and is a key contributor to the firm’s strategic planning and critical business projects.Stacy led Stout's infrastructure migration to a cloud-first platform and continually implements security systems and platforms to combat and scale the firm and clients along the ever-changing security landscape. Her additional areas of expertise include optimization of internal technology systems, network administration, software development, collaborative technology implementation, custom development of internal systems, technology compliance, strategic planning, project management, communications planning, and firm facilities management, including numerous office-relocation projects.In 2022, Stacy was nominated as a finalist for the Michigan CIO© ORBIE® Awards for demonstrating excellence in technology leadership.

#datascience #analytics #banking #citibank #customerexperience Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also shares practical advice on how to bring data and analytics into your own organization.The conversation includes these topics:-- On data science and analytics at Citibank-- On the role of data science in financial services-- How are data science and analytics used in banking?-- How Citibank selects which data problems to solve?-- On using data science and analytics to achieve specific business outcomes-- Examples of data science in banking-- Examples of using data science to improve long-term customer outcomes at Citibank-- Using data science and analytics to manage risk and uncertainty-- How to build a data-centric culture?-- How Citibank uses data analytics in banking to improve customer service, loyalty, and retention?Read the full transcript: https://www.cxotalk.com/episode/analytics-data-science-citibankSubscribe to our newsletters and be notified of live shows: https://www.cxotalk.com/subscribeAs Head of U.S. Consumer Analytics (USCA), Murli Buluswar is leading the execution of the vision to ‘be a critical partner in achieving a quantum leap in customer intelligence’ across Citibank’s 30MM+ customer base. An ‘intrapreneurial’ analytical and strategic C-Suite Financial Services Leader, Murli has successfully built alignment and achieved commercial outcomes by challenging conventional processes while harnessing data-driven intelligence. A former member of The Operating Committee of The American International Group (AIG), Murli has influenced Fortune 100 board members and senior leaders to expand innovative thinking and execution through data insights. As Chief Science Officer for AIG, Murli built a (data) Science team to ‘serve as a catalyst for consistent evidence-based decision making at AIG.’ Science served as an internal data-driven innovation unit with a complementary set of capabilities in: problem structuring, data engineering, behavioral science, data science, and software development. The Science Team helped reduce operating costs, improve loss ratios, increase sales, and engage with customers to reduce risk.Prior to Citi, Murli was a Senior Advisor to The Boston Consulting Group (BCG) and two startups. He helped shape clients’ ability to retool decision making powered by data.

#businesstransformation #consulting #digitaltransformation Errol Gardner is Global Vice Chair for Consulting at EY, which has 350,000 people and is one of the largest professional services firms in the world. Errol joins CXOTalk to share his insights about the current state of business and leadership and offer practical advice on leading transformation initiatives at large organizations.Read the full transcript: https://www.cxotalk.com/episode/business-transformation-lessons-practical-adviceCXOTalk newsletter: https://www.cxotalk.com/subscribeGiven Errol’s experience working with EY’s many global clients, this is an important conversation for anyone interesting in transformation.The conversation includes these topics:-- About EY and the role of Vice Chair for consulting-- What is business transformation?-- What are the goals of business transformation?-- What is the organizational transformation mindset?-- What are common elements of transformation initiatives across large organizations?-- What are the success factors for cultural transformation?-- How can business leaders support change efforts during the transformation process?-- Why do organizations start a digital transformation journey?-- How should organizations start their business transformation process?-- What is the role of IT in digital transformation?-- How can organizations overcome digital transformation challenges?-- Why is cultural transformation so important?-- Why are diversity and diverse teams so important to successful business transformation?-- Advice to business leaders-- Advice to middle managersErrol Gardner leads EY Global Consulting with over 100,000 professionals worldwide. In this role, he advises clients on transforming businesses, enabled by technology and data, with a human-centered approach. He joined EY as a partner in 2009 and has held several leadership positions, including the EY Global Leader for Technology Consulting. Errol has 30 years of professional services experience, and has served clients in oil and gas, power and utilities, and has focused on banking and insurance in recent years. Errol is passionate about diversity, equity and inclusion, and co-chairs EY’s Global Social Equity Taskforce (GSET), to raise consciousness on social equity inside and outside of EY. He is a member of the Executive Leadership Council, an organization committed to increasing the number of C-suite Black executives on corporate boards. Errol is an Associated Chartered Accountant (ACA) and holds a BA in Industrial Economics from the University of Nottingham, UK.

Data and analytics have rapidly become essential business tools. To make best use of these tools and techniques, organizations must find ways to democratize analytics – simplifying every aspect of data to make the process easy for everyone.We speak with Alan Jacobson, the chief data and analytics officer (CDAO) of Alteryx, to learn how organizations can democratize their data and analytics efforts.The conversation includes these topics:-- On Alteryx and the chief data and analytics officer role-- On organizational data strategy-- On the data mindset and adopting an analytics and data culture-- On making data and analytics easier to use-- On data and analytics in large organizations-- On metrics and KPIs for data analytics-- On operational metrics for evaluating data maturity and usage-- On data governance for analytics-- On data science and analytics training and employee upskilling-- On creating a culture of data and analytics awareness-- On democratizing data and analytics-- On Alteryx and making analytics easier for usersRead the complete transcript: https://www.cxotalk.com/episode/democratization-data-analytics-alteryxAlan Jacobson is the chief data and analytics officer (CDAO) of Alteryx, driving key data initiatives and accelerating digital business transformation for the Alteryx global customer base. As CDAO, Jacobson leads the company’s data science practice as a best-in-class example of how a company can get maximum leverage out of its data and the insights it contains. He is responsible for data management and governance, product and internal data, and use of the Alteryx Platform to drive continued growth.Prior to joining Alteryx, Alan held a variety of leadership roles at Ford Motor Company across engineering, marketing, sales and new business development; most recently leading a team of data scientists to drive digital transformation across the enterprise.

Digital transformation may be an overused buzzword, but it's a real opportunity for companies to increase market share and gain competitive advantage. On this episode of CXOTalk the CEO of McGraw Hill, Simon Allen, explains why digital transformation is important and how his company is executing its transformation strategy.McGraw Hill is 130 years old and one of the most recognizable brand names in publishing and education. Watch the video and read the transcript to learn more about how a CEO views digital transformation.The conversation includes these important topics:-- On digital transformation at McGraw Hill-- On digital transformation and empathy for customer experience-- On the digital transformation of operations and processes-- On innovation and digital transformation-- On the politics of change management-- On metrics for evaluating digital transformation-- On the importance of understanding customers-- On ensuring that innovation stays tied to customer needs-- On digital transformation and culture change-- On the CEO role in digital transformation-- On the reasons for McGraw Hill’s digital transformation-- On how to address the digital divide-- On advice for business leaders facing difficult transformation challengesRead the full transcript and watch more: https://www.cxotalk.com/episode/digital-transformation-ceo-perspectiveSubscribe to our newsletter and be notified of upcoming live show: https://www.cxotalk.com/subscribeSimon Allen was named CEO of McGraw Hill in October 2019. Previously he served as President of the company’s Higher Education and International business units. Simon has deep experience in creating educational content and technology tools for improved teaching and learning outcomes, and extensive global knowledge of institutions across higher education, K-12, ELT and science, technical and medical markets.Before re-joining McGraw Hill in March 2018, Simon was the CEO of Macmillan Education, leading the company’s transition from print to blended learning products and solutions. Previously, he was Senior Vice President, International at The McGraw Hill Companies and during that time was elected President of The Publishers Association in the U.K., serving for three years on its council.

#digitaltransformation #chiefinformationofficer #cio Digital transformation is no longer an option for most organizations. The question is how to focus resources and transform in areas such as rethinking business models, improving customer experience or client services, driving innovation, and using data analytics more effectively.But how do you measure the results of this transformation? What are the benefits? What about planning for technology investment and culture change? Digital transformation strategy must consider all these points.To gain practical advice, we speak with Sastry Durvasula, the Chief Information & Client Services Officer at TIAA, to learn how a large organization evolves and transforms. With over $1.4 trillion assets under management, TIAA serves about 5 million customers and was founded in 1918 by Andrew Carnegie.Here are the topics we discuss:-- What is TIAA and how large is the company?-- What does digital transformation mean for TIAA?-- Why are both culture and technology important for digital transformation?-- How can organizations avoid risk during digital transformation?-- What is the impact of corporate politics on digital transformation?-- How do organizations break data silos for digital transformation?-- What is the connection between client experience and digital transformation?-- What is the role of ecosystem in digital transformation?-- What is the impact of diversity and demographics on digital transformation?-- Advice to business leaders on being successful with digital transformation?====Join the CXOTalk newsletter and stay informed of LIVE shows: https://www.cxotalk.com/subscribeRead the transcripts from all our episodes: https://www.cxotalk.com/episode/digital-transformation-practitioners-guide-tiaa====Sastry Durvasula joined TIAA in 2022 as the Chief Information & Client Services Officer, responsible for leading the global technology and client services organizations.Sastry comes to TIAA having most recently served as the Global Chief Technology and Digital Officer, and Partner, at McKinsey & Company. In that role, he led the strategy and development of the firm’s differentiating digital products and platforms, internal and client-facing technology, data & analytics, AI/ML, cyber and hybrid cloud ecosystem, and served as a senior advisor on client engagements. Prior to joining TIAA, he held Chief Digital Officer, Chief Data & Analytics, CIO and global technology leadership roles at insurance broker and risk management company Marsh and at American Express, where he spent 15 years. He was also a consultant for several Fortune Global 500 companies.Sastry is a passionate advocate for diversity and sustainability. He serves on the Board of Directors for Girls in Tech, the global non-profit dedicated to eliminating the gender gap in tech, and championed industry-wide initiatives focused on women in tech, including #ReWRITE and Half the Board. Sastry holds a Master’s degree in Engineering from the Indian Institute of Science, is credited with 30+ patents and plays a leadership role in technology industry/academia consortia.

#datascience #aiethics #techforgood Increasingly, data and technologies such as artificial intelligence (AI) and machine learning are involved with everyday decisions in business and society. From tools that sort our online content feeds to online image moderation systems and healthcare, algorithms power our daily lives.But with new technologies come questions about how these systems can be used for good – and it is up to data scientists, software engineers and entrepreneurs to tackle these questions.To learn about issues such as ethical AI and using technology for good, we speak with Rayid Ghani, professor in the Machine Learning Department of the School of Computer Science at Carnegie Mellon University and former Chief Scientist at Obama for America 2012.Professor Ghani has an extraordinary background at the intersection of data science and ethics, making this an exciting and unique show!-- The conversation includes these important topics:-- About Rayid Ghani and technology for good-- Why is responsible AI important?-- What are the ethical challenges in data science and AI?-- What is the source of bias in AI?-- What are some examples of AI ethical issues in healthcare?-- What is the impact of culture in driving socially responsible AI?-- How can we address human bias when it comes to AI and machine learning?-- How can we avoid human bias in AI algorithms and data?-- What skills are needed to create explainable AI and focus on AI ethics and society?-- What kinds of policy governance is needed to oversee AI algorithms and reduce human bias?-- How can we increase AI explainability?Read the complete transcript and see past episodes: https://www.cxotalk.com/episode/data-science-ai-machine-learning-goodSubscribe to the CXOTalk to learn about upcoming LIVE shows: https://www.cxotalk.com/subscribeRayid Ghani is a Distinguished Career Professor in the Machine Learning Department and the Heinz College of Information Systems and Public Policy at Carnegie Mellon University.Rayid is a reformed computer scientist and wanna-be social scientist, but mostly just wants to increase the use of large-scale AI/Machine Learning/Data Science in solving large public policy and social challenges in a fair and equitable manner. Among other areas, Rayid works with governments and non-profits in policy areas such as health, criminal justice, education, public safety, economic development, and urban infrastructure. Rayid is also passionate about teaching practical data science and started the Data Science for Social Good Fellowship that trains computer scientists, statisticians, and social scientists from around the world to work on data science problems with social impact.Before joining Carnegie Mellon University, Rayid was the Founding Director of the Center for Data Science & Public Policy, Research Associate Professor in Computer Science, and a Senior Fellow at the Harris School of Public Policy at the University of Chicago. Previously, Rayid was the Chief Scientist of the Obama 2012 Election Campaign where he focused on data, analytics, and technology to target and influence voters, donors, and volunteers. In his ample free time, Rayid obsesses over everything related to coffee and works with non-profits to help them with their data, analytics and digital efforts and strategy.