CXOTalk

#automotive #automotiveindustry #mobility #digitaltransformation In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:►The New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.►Strategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.►The Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies enabled by AI and machine learning.Tune in for a comprehensive look at the ongoing transformations in automotive technology, making this episode a must-watch for executives and professionals invested in the future of mobility.Read the full transcript: www.cxotalk.com/episode/disruptive-automotive-tech-ai-data-and-more-a-ceo-conversationSubscribe to our newsletter: www.cxotalk.com/subscribeSwamy Kotagiri is the Chief Executive Officer of Magna International and is Management’s sole representative on the Board. With over 30 years of industry experience, including 21 years with Magna, he brings extensive knowledge and understanding of the automotive industry, as well as the company’s culture, operations, key personnel, customers, suppliers and the complex drivers of its success. He previously served as Magna International Inc.’s President (2020) and Chief Technology Officer (2014 2019). Other Magna roles have included: President of Magna Electronics (2016 2018); President of Magna Power and Vision (2018 2020); President of Magna Powertrain Inc. (2017 2019); and various engineering leadership positions at Cosma International (2000 2013). Prior to joining Cosma International, Mr. Kotagiri was a Structural Engineer at General Motors. Mr. Kotagiri has been featured in Business Insider’s 100 People Transforming Business and was named by Automotive News as a 2021 all star in the category CEO, Global supplier. He is currently a member of the Business Council of Canada and the MIT Presidential CEO Advisory Board.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.Key themes of this conversation include:► Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.► Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.► Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and a human touch in both understanding customers and shaping how the company provides service.With a global presence and local touch, Shiji provides software solutions across the hospitality industry, from high-end restaurants to golf courses. Technology underlies their commitment to guests and delivering products and services.Read the full transcript: https://www.cxotalk.com/episode/how-to-build-customer-loyalty-and-retention-with-zoho-and-shiji-groupWatch this conversation to learn about digital transformation in the hospitality industry, the art of scaling, and the critical role data plays in shaping the guest experience. Whether you're in hospitality or any customer-centric industry, this conversation offers valuable lessons on forging meaningful connections and adapting to change.Sergio Teixeira is a Global CRM Manager of Shiji Group.

#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban CompaniesSubscribe to stay informed: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformationKey points from this episode include:► Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers► Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers ► Talent and culture: The importance of managing change and supporting team members while the company is transforming► Looking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challengesMojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutual’s Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMérieux.An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.Join the CXOTalk community: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/leadership-lessons-for-enterprise-ai-successAmong the topics discussed are:► There is heightened enterprise interest in AI but more questions than answers on how to apply it. ► Companies want help translating AI's potential into business impact.► AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.► AI success depends on envisioning goals, preparing for organizational change, and responsible design. Ethics and compliance can't be an afterthought.► AI offers opportunities like accelerated growth, operational efficiencies, and connected ecosystems through data sharing.► Realizing AI's benefits takes thoughtful leadership, cultural change, and aligning AI to solve specific business problems vs "AI for AI's sake."Sunil Senan is Senior Vice President and Global Head of Data, Analytics, and AI at Infosys. In this role, he works closely with Infosys’ strategic clients on their data & analytics led digital transformation initiatives. He is passionate about how data & analytics is creating economic impact in the society and how enterprises and governments can engage in driving this transformation. He has written the “Data economy in Digital times” paper articulating how the new data economy presents a set of new possibilities for enterprises, governments to serve their citizens and consumers. Sunil holds a bachelor of engineering degree with a specialization in computer science and has completed his master’s in business administration (executive-MBA) from prestigious Indian Institute of Management, (IIM) Bangalore.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#responsibleai #aiethics #publicpolicy As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape.With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally to find common ground on AI safety standards. Lord Clement-Jones stresses tackling online harms thoughtfully and avoiding regulatory overreach. Throughout the wide-ranging conversation, his level-headed advice provides direction for policymakers and technologists alike. Ultimately, Lord Clement-Jones aims to balance rapid progress with collaborative, proactive efforts to ensure AI and related technologies benefit humanity.Our guest co-host for this episode is QuHarrison Terry.Subscribe: www.cxotalk.com/subscribeSee all episode details: https://www.cxotalk.com/episode/ai-public-policy-and-social-impact-a-conversation-from-the-house-of-lordsThe topics covered in this conversation include:► Opening discussion on regulating emerging technologies► Balancing AI innovation and regulation► The “black box, autonomous” nature of AI is hard to regulate► Importance of regulatory standards for AI► High-risk AI applications like facial recognition► UK Online Safety Bill aims to balance harms and expression► Regulating platforms and content risk assessments► Responsible AI and technology industry consolidation of power► AI regulation and impact on competition with China► Can the UK Online Harms Bill be used as a template for AI regulation?► How to balance risk against innovation► Applying responsible AI and ethics to autonomous weapon systems► Impact of Brexit on attracting AI companies and talent► Tackling misinformation and disinformation► Advice for policymakers - Convene and collaborate► Advice for business and technology leaders on responsible AILord Clement-Jones was made CBE for political services in 1988 and a life peer in 1998. He is Liberal Democrat House of Lords spokesperson for Science, Innovation and Technology; a member of the AI in Weapons Systems Select Committee; former Chair of [the very first] House of Lords Select Committee on AI which sat from 2017-18; Co-Chair and founder of the All-Party Parliamentary Group on AI; a founding member of OECD’s Parliamentary Group on AI and a Consultant on AI Policy and Regulation to global law firm, DLA Piper.QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.

Caroline O'Reilly, GM of Analytics at Workday, discusses people analytics and its benefits in optimizing workforce strategies and enhancing employee performance. The podcast covers topics such as the challenges of fragmented data, strategic questions addressed by people analytics, the role of skills data, practical examples of use cases, and best practices for implementation.

#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:► The intricacies of diagnostic, predictive, and generative AI.► Surprising trends in AI advancements.► Best practices for adopting AI responsibly.► The influence of AI across various industries.► Insights on explainable AI and assessing organizational AI maturity.► Investment strategies in the face of tech ambiguities.► A glimpse into the future: from science fiction to transhumanism timelines.Subscribe: www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice-for-business-leadersNominate a guest for CXOTalk: www.cxotalk.com/nominateStay ahead in the tech landscape with insights from one of AI's leading minds. Perfect for professionals aiming for an edge in the AI era.🔗🚀

#hybridwork #remotework #futureofwork In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.Tune in to hear Custodio's perspectives on:► The latest trends in remote and hybrid work models► Common pain points organizations face in supporting distributed teams► Solutions for remote work challenges related to technology, compliance, and security► Best practices for selecting the right tools and technologies► The employee experience imperative - how to engage and retain top talent► Employee training and awareness around phishing and security risks► Implementation and change management best practices► The future of work - how 5G, fiber, and other advances will shape remote collaborationDon't miss Custodio's practical insights and guidance, reflecting years of working with Verizon’s largest customers. This interview provides invaluable perspective for any organization navigating the new world of flexible work arrangements.Learn more about remote and hybrid work from Verizon: https://bit.ly/4491jS4Read the complete transcript: https://www.cxotalk.com/episode/navigating-remote-work-insider-strategies-from-verizonMark Custodio is Director of Enterprise Sales at Verizon. Mark has spent his career growing, leading, and transforming dynamic businesses that deliver exceptional results. He has over 20 years of experience developing a broad network of strategic industry relationships, building innovative businesses from the ground up, and leading teams to increase performance and productivity.Mark is known as a gifted sales leader who motivates and inspires his team members to exceed expectations. He leads several organizations that partner with global enterprise customers to help them ideate, design, and execute their digital transformation journeys. Focused on making the complex simple, Mark and his teams are experts in the latest technologies such as 5G, Multi-Access Edge Computing, Security, Software-Defined Networking, Cloud Enablement, IoT, and innovative, disruptive technologies such as Fixed Wireless Access and Private Networks.

#storytelling #communication #writing #empathy In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.Topics in this episode include:► The power of stories in business communications► Impact of stories on business success► Empathy translates intellectual ideas into stories with emotional impact► The challenge of storytelling for technology leaders, like CIOs and CTOs► The power of a strong product story► How to tell a memorable story► The power of visual storytelling is universal across cultures► How to handle executive bias in data storytelling► How to tell a story with data► How to address pushbacks from salespeople on storytelling► How to tell sales stories► Role of empathy in storytelling for sales► How to write an effective story for business► Effective stories require details to become real► How to write an effective customer case study in business► How to manage marketing departments that do poor storytelling► Create interesting storytelling, without rehashing old, tired stories► How to create a narrative story arc in business writing► What CIOs should know about effective storytelling for information technology► What are the best AI tools for B2B writing► Empathy is the foundation of effect storytellingSubscribe to be notified of LIVE CXOTalk shows: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/cxos-guide-to-effective-storytelling-in-businessJosh Bernoff has been a professional writer since 1982. He has coauthored three books on business strategy, including Groundswell, which was a bestseller. And he is passionate about clear, brief, fascinating communication.For 20 years at Forrester Research, he wrote and edited reports on the future of technology. He learned to do kick­ass analysis of business strategy, then taught others to do so. In his last five years there, as Senior Vice President, Idea Development, he identified, developed, and promoted Forrester’s most powerful and influential ideas. He gave hundreds of speeches around the world, got quoted in every news source you can name, and gave strategy advice to countless clients from the world’s largest companies and tech vendors. Josh Bernoff also created Technographics, the segmentation that launched Forrester’s highly successful consumer survey business.At Forrester he edited two books by other analysts: Outside In: The Power of Putting Customers at the Center of Your Business (New Harvest/HMH, 2012) by Harley Manning and Kerry Bodine and Digital Disruption: Unleashing the Next Wave of Innovation (Amazon Publishing, 2013) by James McQuivey.Before Forrester Josh Bernoff spent 14 years in technology startups writing everything from product definitions to online tutorials to press releases. He studied mathematics in the Ph.D. program at MIT and was a National Science Foundation fellow.

#dataanalytics #datascience #ai Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at the think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The conversation also addresses the practical integration of AI in organizational operations, including technological considerations, human resources, and the cultivation of an enabling culture.Get notified of live shows like this one: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/mastering-ai-designing-and-implementing-effective-data-strategiesSpecific topics include:► About Inderpal Bhandari► About Anthony Scriffignano► The relationship between data and AI► How to align data strategy with business objectives► Focus on strategy first and technology tools later► Comparing business and technological challenges► Alignment challenges business and technology domains► The role of technologists as change agents in organizational alignment► Managing and selecting technology to solve data and AI challenges► Challenges in AI-enabled initiatives► Costs of not implementing governance or data quality in AI projects► Differences between generative AI and more traditional AI projects► Advice to business and technology leaders on data and AIThis insightful dialogue offers valuable perspectives for individuals seeking a deeper understanding of the relationship between data management and Artificial Intelligence in a large-scale corporate environment.