Tourpreneur Multi-Day Podcast

In this episode, we'll explore the unique approach Carol takes to build experiences for Mr. And Mrs. Carol shares her insights into the challenges and rewards of running a tour company in Egypt, and how they select and train their guides to prioritise storytelling over mere information delivery.We'll delve into Carol's marketing strategies, particularly for niche tours such as those targeted at women and solo traveller's, and her upcoming tour, "Queens and Goddesses of Ancient Egypt," set for January 2025.

Join host Mat in an engaging conversation with James Wilcox, founder of Untamed Borders, as they delve into the world of adventure travel in high-risk destinations. From pioneering ski trips in Afghanistan and Iraq to exploring the complexities of tourism in conflict zones, James shares his experiences, the challenges of ensuring safety, and the unexpected beauty found in some of the world's most dangerous places.

In this episode, we explore the "oozes" that slow down processes and aggravate customers - things like unnecessary waiting times and muddiness in team communication. We'll reveal how Leatherback Travel counters these issues with effective strategies like a supplier portal and standardisation of processes.Natalia underscores the importance of having a clear financial and management structure, while Mat shares his insights on how errors lead to more customer service calls and hinder efficiency. Together, we'll discuss the "Pac Man" approach to actively chomping down errors and the implementation of Poka Yoke visual controls to minimize mistakes.Expect to learn how setting quarterly themes, such as "gardening" and "rowing together", can unify a team and combat the chaos of micromanagement. You'll also hear about the significance of prioritising major projects, referred to as "rocks", and how these can clarify and enhance both individual and collective team focus.

Join Steven Dillon, Founder of Other Way Round Travel, as he shares insights on using Facebook ads for customer base growth, working with DMCs, and the value of independent travel. Learn about the importance of group trip photography, efficient research, and comparing DMC quotes for best value.

Matthew Barker from Horizon Guides shares insights on driving SEO traffic through high-quality content. He discusses finding good writers, integrating tour links seamlessly, transitioning to remote work, evolving content and SEO strategies, focusing on activity themes, niche markets, and sustainable tourism development in the travel sector. The podcast also includes a casual chat about upcoming holidays and travel plans.

Mariellen Ward is an award wining travel writer who fell in love with India. Her blogs, full of practical travel information for those considering an India trip, opened an opportunity for her to start operating trips in India herself.Join us for Tourpreneur Connect Seville, November 27-30, 2023 https://tourpreneur.com/connect/

Russel Astle-Coates, Director of Business Development at Tourism Tiger, shares insights on enhancing customer journeys for tour operators. He discusses the importance of accessible information and effective website design, emphasizing customer personas like 'Rush Horry Rose.' The conversation highlights engaging content, such as emotional testimonials and clear communication, to build trust with travelers. Additionally, Russel addresses the challenges of group travel decision-making and the role of strategic information placement in improving customer connections.

On this episode of the Multi-Day Podcast, we explore the world of luxury hot air ballooning in Seattle. Eliav Cohen details the intricacies of pricing, safety measures, and investment required for a ten-person balloon. We learn about the American Ballooning Safety and Training Association and the challenges faced by third world countries.  The episode also highlights the importance of cross-selling, marketing strategies, and automation, and our guest shares their experience with AI and building chat bot systems. Join us for Tourpreneur Connect Seville, November 27-30, 2023 https://tourpreneur.com/connect/

Denise Carnihan, Founder of Helping Hands Safaris in Kenya, shares her inspiring journey of turning a social media following into a successful tour business. She discusses innovative solutions for enhancing guest experiences and her impactful work establishing schools in Kenya. Denise reflects on the challenges of fair pay for local teachers and the importance of community support in education. The power of personal storytelling and charitable giving also shines through as she highlights how her experiences can change lives and foster connections.

On this episode of Tourpreneur, we explore the importance of educating potential guests for differentiation in the travel industry. Scott Brills shares their personal experience of a bad Kilimanjaro climb which led them to start their own Kilimanjaro trips. We also discuss the challenges of navigating the Serengeti, the value of having good guides, and the importance of partnerships in building a successful travel business. Join us for Tourpreneur Connect Seville, November 27-30, 2023 https://tourpreneur.com/connect/