Insights as a Service
Lightwire
The podcast that helps MSPs get ahead. Join Brendan Ritchie each week to hear the latest news, insights, and opinions that matter to people working in Managed Service Providers (MSPs) and telcos in Australia and New Zealand. Insights as a Service is the podcast that pulls together the key industry talking points and combines them with real world experiences shared by industry leaders to deliver value to professionals working in tech. Each episode is made possible by the microphones, studio space and people made available by Lightwire, check them out at lightwirebusiness.com
Episodes
Mentioned books
Mar 6, 2022 • 21min
13 - Is voice a good fit for MSPs?
Voice enables MSPs to limit churn and drive revenue, but it can also introduce complexity to provisioning, support and billing processes. In this episode Brendan and Nick run through the pros/cons and the ways that voice can be incentivised for all stakeholders to get the best possible outcomes for all involved.
Feb 27, 2022 • 1h 3min
12 - Get your pricing right
Pricing and marketing are joined at the hip. Ron Wood runs Pricing Insight which, as the name suggests, helps some of Australia and NZ's largest companies define and implements pricing strategies. In this episode he talks with Brendan about the mistakes to avoid, the process to follow in order to set value based pricing, and how to align marketing efforts with your pricing strategy.
Feb 20, 2022 • 16min
11 - Understanding 3CX
In this episode of the podcast, Brendan and Nick are having a solid look at 3CX. See what it can do, what it can't do, and how you can tell whether or not it's the right fit for your client's.
Feb 13, 2022 • 57min
10 - Scaling up for a high value exit
Paul O’Dwyer knows what gets businesses ahead. He has used the Scaling Up frame work to orchestrate his own high value exit and to build several brands he has been (or still is) involved with. He has also helped many other business owners work towards the same outcomes through his consultancy business, 20 Mile March. In this episode he runs though the need to think long term, why limiting your goals is important, defining and implementing strategy, and which metrics matter.
Feb 6, 2022 • 28min
09 - When things go wrong
Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of retrospectives, and why Lightwire built a big red button.
Jan 30, 2022 • 59min
08 - Agile for MSPs
Have you heard of Agile but aren’t quite sure what it is or what it can do for your business? Tim Philips, an Agile and DevOps coach with over 15 years of experience from Unfuddle, joins us this week to get us all up to speed on how using Agile principles can get your projects delivered on time and within budget.
Jan 23, 2022 • 26min
07 - How NZ's MSPs can prepare for Omicron
This week on Insights as a Service, Brendan is joined by Nick Phillips to discuss the impact Omicron has had on Australian businesses and what NZ MSPs and businesses can learn from that experience. Latest industry news is also covered, including new laws and liabilities in the cybersecurity space, and Vocus partners with OneWeb to compete against Starlink.
Dec 23, 2021 • 29min
06 - Does NPS tell us anything useful?
This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s transition to the business space, and the real insights that are unlocked with customer surveys like the famed NPS score
Dec 16, 2021 • 49min
05 - Navigating NZ's MSP space - insights and comparisons from the UK
This week on Insights of a Service we are joined by Markus McIver and Roman Paljk from Virtuoso where we talk about talent in the tech industry, the value of your reputation, and how genuinely caring can set your MSP apart from the competition.
Dec 12, 2021 • 37min
04 - Why industry awards don't matter and how not to do a comparison page
A $300 million merger that will make Telstra "sh*t bricks", how not to do comparison pages, and we talk about why industry awards aren't worth the hassle.
