Many promises are made in logistics and supply chain every day, from shippers and freight forwarders, to customers and their stakeholders. As everyone has experienced over the last few years, making those promises is much easier than keeping them, with steep operational and financial consequences.E2open Director of Product Management Ritu Rooney has over 30 years of experience in the supply chain software industry and Matt Anderson, their Vice President of Logistics as a Service (LaaS), has been with the company for 12 years. They have both seen promises made and promises kept - as well as promises broken.In this episode, Ritu and Matt join host Scott Luton to talk about all of those transportation 'promises, promises' being made:• How shippers and freight forwarders are leveraging technology and professional services to optimize transportation activities across modes and regions• The types of promises shippers and freight forwarders make to their customers• 4 tips that will help shippers deliver on the promises they make to their customersAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZWEBINAR- The Power of Spend Visibility: A Roadmap for Success: https://bit.ly/3WToUU5WEBINAR- 5 Ways the Right TMS & ERP Integrations Streamline & Simplify Shipping: https://bit.ly/3CjWWYaThis episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/keeping-promises-logistics-supply-chain-strategies-delivering-customer-experience-1133

Logistics congestion, geopolitical tensions, labor shortages, and increasing operational costs continue to put pressure on supply chain organizations. These unprecedented challenges have exposed the fragility of supply chain interdependencies and highlighted the importance of fast, informed decision-making in supply chains across all sectors, from pharmaceutical to FMCG. In a sector where unexpected global events or natural disasters can have huge implications, accelerating decision-making by using real-time, accurate data is a vital capability and one which organizations must prioritize.Mark Holmes is a Senior Advisor in Supply Chain at InterSystems and Ming Zhou is their Head of Supply Chain. They each have industry experience from a broad range of companies including Tyson Foods, Ferrero Roche, TJX Companies, Hard Rock Café, Albertsons, GE, and IBM.In this episode, Mark and Ming join hosts Scott Luton and Greg White to talk about:• The biggest data-driven challenges facing supply chain operations today• Three ways leading organizations are leveraging real-time data optimized decision-making to empower their team members and improve overall supply chain orchestration• The importance of taking an outcome-based approach to strategic planning and decision makingAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSOAccelerate Business Outcomes with Integrated Decision Intelligence: https://bit.ly/3IBwFb9Smart Data Fabrics for Supply Chain Infographic: https://bit.ly/436AQnA2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZWEBINAR- The Power of Spend Visibility: A Roadmap for Success: https://bit.ly/3WToUU5WEBINAR- 5 Ways the Right TMS & ERP Integrations Streamline & Simplify Shipping: https://bit.ly/3CjWWYaThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/realize-power-real-time-accurate-data-accelerate-decision-making-1132

Reverse logistics teams always have an important role to play in a company, but at Intel, they are uniquely well-positioned for impact. They truly have an opportunity to manage the entire product lifecycle, from planning to design through sales, warranty, and return.Greg Skrovan is the Global Director of Reverse Logistics for Intel Corporation. He has over 30 years of international supply chain experience in multiple industries, and he regularly shares his insights and expertise on supply chain and sustainability. In fact, growing awareness about supply chain’s role in the sustainability movement is a primary motivator for him, stressing the need for good business decisions to also be good for the planet.In this episode, Greg joins hosts Scott Luton and Tony Sciarrotta, Executive Director of the Reverse Logistics Association, to share:• The mission, objectives, and outcomes associated with Intel’s Global Circular Economy Program• The critical role that data and analytics play in both product circularity and supply chain sustainability• How his work in reverse logistics affects his decisions as a consumer – and vice versaAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZWEBINAR- The Power of Spend Visibility: A Roadmap for Success: https://bit.ly/3WToUU5WEBINAR- 5 Ways the Right TMS & ERP Integrations Streamline & Simplify Shipping: https://bit.ly/3CjWWYaThis episode is hosted by Scott Luton and Tomy Sciarrotta. For additional information, please visit our dedicated show page at: https://supplychainnow.com/good-business-should-good-environment-intel-1131

Dynamic leadership teams recognize opportunities as they present themselves, even when they come from unexpected places. When the team at CLX technologies realized their chemical industry clients wanted to keep certain key expertise in-house, CLX pivoted to oblige. Not only have they expanded the services they provide, but they also use their robust internal database of data about transportation carriers, rates, and service levels to help companies benchmark themselves.CLX Vice President Mike Skinner uses his experience in supply chain consulting, information systems, and operations management to help shippers design and deploy world class technology solutions while reducing costs and improving service levels. Prior to joining CLX Logistics, he worked for Ernst & Young’s Supply Chain consulting practice, which gave him the opportunity work with companies Ford Motor Company, Sony Electronics, and Crown Cork & Seal.In this episode, Mike joins hosts Scott Luton and Crystal Davis to share his point of view on the latest in transportation technology:• The three most important criteria for companies to consider when selecting a TMS• Unique considerations for technology in the chemical industry• Developments in transportation solutions being explored by forward-looking shippersAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZWEBINAR- The Power of Spend Visibility: A Roadmap for Success: https://bit.ly/3WToUU5WEBINAR- 5 Ways the Right TMS & ERP Integrations Streamline & Simplify Shipping: https://bit.ly/3CjWWYaThis episode is hosted by Scott Luton and Crystal Davis. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-endurance-sport-1130

COVID-19, the Great Resignation, inflationary pressures ... Supply Chain leaders have had to maneuver several disruptions in recent history. Chances are they will continue to have to do so far into the future. Navigating the current business landscape is confusing and downright exhausting, and, as a potential recession looms, controlling costs and freeing up working capital are paramount in boosting supply chain resiliency.Dan Reeve is Esker’s VP of Sales and Alun Rafique is the Co-Founder of Market Dojo. In early 2022, Esker acquired a majority stake in Market Dojo to strengthen their procure-to-pay (P2P) automation capabilities and address key C-suite concerns.In this episode, Dan and Alun join hosts Scott Luton and Greg White to discuss how companies can stay ahead of the curve:• How procurement is evolving from a reactive back-office function to a proactive strategic resource• How successful organizations are amalgamating S2P and digitizing the pathways between procurement and finance• How to drive supply chain resilience and tackle inflationary pressures with the power of eSourcingAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZWEBINAR- The Power of Spend Visibility: A Roadmap for Success: https://bit.ly/3WToUU5WEBINAR- 5 Ways the Right TMS & ERP Integrations Streamline & Simplify Shipping: https://bit.ly/3CjWWYaThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/looking-stay-ahead-curve-supply-chain-strain-1129

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12n ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!This week’s edition of The Buzz featured Scott Luton, co-host Constantine Limberakis, and special guest Mary Kate Soliva. She joined the second half of the show to talk about the impact of Typhoon Mawar, the strongest typhoon to hit the island in over 20 years. Guam is home to 150,000 residents as well as Andersen Air Force Base.In this livestream, created in collaboration with a live Supply Chain Now audience, Scott and Constantine discussed:• The growing demand for lithium batteries versus the constraint associated with just three countries - Australia, Chile, and China – being responsible for 92 percent of the world’s supply• Operational challenges resulting from contract negotiations between the longshore workers’ union and West Coast port operators• The expansion of automation, and why Jeff Bernstein, President of the Association for Advancing Automation, thinks agriculture, food processing, and healthcare will be nextAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZThis episode is hosted by Scott Luton and Constantine Limberakis. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-buzz-lithium-longshore-negotiation-advancing-automation-1128

While supply chain professionals are no strangers to evolving processes, it is now more imperative than ever to leverage next-gen technology to streamline manual tasks out of the supply chain workflow. AI-enhanced document automation can address labor shortages, increase competition, reduce costly data errors, and support the need to do more with less.Mark Toffoli is a VP of Sales & Business Development at Conexiom and John Gunderson is a Senior Consultant at Dorn Group. They each have over 20 years of experience that they apply when helping companies embrace the automation imperative.In this episode, Mark and John join hosts Scott Luton and Allison Giddens to discuss what they are seeing from companies working to leverage automation:• What the automation imperative means in practice, and how it connects to other high priority objectives like securing talent and safeguarding the customer experience• Four ways that AI-enhanced document automation is helping companies address their key pain points• Common misconceptions about the potential impact of AI and automation on people’s careersAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZThis episode is hosted by Scott Luton and Allison Giddens. For additional information, please visit our dedicated show page at: https://supplychainnow.com/automation-imperative-supply-chain-professionals-1127

People might be surprised to know that the furniture industry handles complexity by making robust use of technologies such as augmented reality. And while they might not know, they can certainly feel the improved customer experience provided by companies that work and win as a team.Andrew Koenig began his full-time career with City Furniture in January 2006. He started in the Receiving Department and worked his way up through almost every division of the company. As the CEO of this Florida-based company, he now oversees all departments of the business. Since 2007, City Furniture has been on a Lean journey, one that has ushered in turnover reduction, operational process improvements, better customer experience and associate satisfaction, financial success and more.In this episode, Andrew joins hosts Scott Luton and Greg White to share his perspective on company leadership and community engagement:• How studying Lean philosophy at Toyota Headquarters in Japan has impacted City Furniture and fueled its growth• His priorities for supply chain performance and improvement• The importance of corporate responsibility programs like City Furniture’s Green Promise and 5% Giving PledgeAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSOLeveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/great-relationships-secret-sauce-CEO-city-furniture-1126

The short-term challenges faced in supply chain can make it hard to find time to think about the future. That is why today’s leading supply chain thinkers focus there, looking years down the road and trying to imagine how innovation and macro trends will impact each part of the business. By exploring areas like generative AI, the metaverse, and the industrialization of outer space, they learn to think bigger and much further outside the box.Marty Resnick is a Vice President on Gartner’s Technology Innovation team and Koray Kose is a former Senior Director on Gartner’s Supply Chain Operations team. They are involved with some of the industry’s most forward-looking projects, including the Gartner Futures lab and Tapestry research.In this conversation, Marty and Koray join host Scott Luton to discuss:• How Gartner is preparing supply chain leaders for the uncertainty to come by exploring new ways of imagining the future• The collaborative working groups that underpin the Tapestry research and analysis framework• How the Gartner team is welcoming a ‘Brave New World’ by embracing the chaos and finding ways to decrease complexityAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSOLeveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZThis episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/preparing-dawn-brave-new-world-1125

When Dr. Clinton Purtell was deciding which university to join after earning his PhD, he noticed something unique about the University of North Texas. Over 50 percent of the students identify as minorities, and 20 to 25 percent of the students are neurodiverse. That diversity gives the students a certain ‘grit factor’ that won him over, and today he is the Assistant Clinical Professor of Logistics and Operations, working with the students featured in this episode.Regan Weaver is a junior at the University of North Texas, where his major is Logistics and Supply Chain Management with a minor in Marketing, and Zachary Kvale is a senior at the University of North Texas graduating in May with a BBA in Finance and a BBA in Business Integrated Studies with a focus in Enterprise Management and Logistics and Supply Chain Management.In this interview, you will hear Dr. Purtell, Regan, Zachary, and host Scott Luton discuss:• Trends, opportunities, and challenges they are watching in global supply chains• The power of breaking free from the ‘echo chamber’ and getting to learn and grow in a diverse academic environment• Key moments from the classroom that are setting this generation of students up to fulfill their dreams by finding fulfilling roles in supply chain managementAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSOLeveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZThis episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/now-generation-spotlight-university-north-texas-1124