Flying High and Flying Low with Caroline Troit, SVP Operations Luxe, L'Oreal
Dec 1, 2023
auto_awesome
Caroline Troit, SVP Operations Luxe at L'Oreal, discusses her love for working with people and how she applies her engineering background at the world's largest cosmetics company. They talk about sustainability, people management challenges, and L'Oreal's corporate responsibility initiatives.
L'Oreal is committed to sustainability and corporate responsibility, with goals to achieve net zero greenhouse gas emissions and improve packaging sustainability by 2030.
Supply chain plays a crucial role in the cosmetics industry, with L'Oreal valuing its supply chain talents and leveraging data-driven innovation to tackle complex challenges.
Deep dives
L'Oreal's Commitment to Sustainability and Corporate Responsibility
L'Oreal has a strong commitment to sustainability and corporate responsibility. They have launched their 'Program for the Future' which includes a roadmap to achieve net zero greenhouse gas emissions and reduce transportation emissions by 50% by 2030. They have set ambitious goals for packaging sustainability, aiming for 100% of plastic to be from recycled or renewable sources and ensuring all plastic is recyclable, combustible, refillable, or reusable by 2030. They have also implemented various corporate responsibility initiatives such as women confidence at work programs and supporting adults with autism and educations for parades programs. L'Oreal's dedication to sustainability and corporate responsibility is deeply embedded in its culture and has led to its continued recognition and distinction in CDP rankings.
The Evolving Role of Supply Chain in the Cosmetics Industry
L'Oreal recognizes the growing importance of supply chain in the cosmetics industry and has taken steps to make it more central within the company. The supply chain teams play a critical role in delivering the right products with the right quality, cost, and service to ensure consumer satisfaction. As the world becomes more data-driven, supply chain is leveraging data to drive innovation and streamline operations. L'Oreal values its supply chain talents and has seen a trend of supply chain professionals moving into leadership roles within the company. The exciting and diverse nature of supply chain has made it an attractive field for professionals who want to have a meaningful impact and tackle complex challenges.
Logistics with Purpose: Delivering Consumer Value
Logistics plays a crucial role in delivering consumer value and satisfaction. It involves ensuring the right products reach consumers with the right quality, cost, and service. Logistics also encompasses aspects such as ease of finding products, sustainable packaging, and environmentally friendly transportation. L'Oreal understands the importance of consumer value and aligns its operations to maximize it. They prioritize projects that enhance the overall consumer experience and constantly seek to improve through feedback and ratings. By focusing on consumer value, L'Oreal aims to boost confidence and empower individuals through their beauty products.
Building a Culture of Sustainability and Empowering Women
L'Oreal has created a strong culture of sustainability and corporate responsibility throughout the organization. They have set clear sustainability goals, such as reducing greenhouse gas emissions and improving packaging sustainability, and have made these goals part of their incentive programs. L'Oreal empowers its employees to contribute to sustainability efforts by providing education and resources. They have sustainability leads in every department and region, creating a network of experts to drive sustainability initiatives. Additionally, L'Oreal has implemented programs focused on empowering women, such as the Women Confidence at Work program. Through these initiatives, L'Oreal strives to make a positive impact on the environment and society while nurturing a culture of inclusivity and empowerment.
Operations and supply chain management are a science that require a lot of experience and technical know-how to lead – especially on a global scale. But people management is a science too, one that is often more challenging than the others. Caroline Troit leads Operations for the Luxe division of L’Oréal North America. She has end-to-end operational responsibilities for a portfolio of American brands and oversees the supply chain for all of L’Oréal’s luxury brands in the US and Canada, including Lancôme, Armani, YSL, and several fragrance brands. In this episode of Logistics with Purpose, Caroline joins Kristi Porter and Amanda Luton to talk about her love for working with people and how she has applied a background in engineering in the largest cosmetics company in the world.
WEBINAR- Unleashing the Potential of Distribution for a Better Supply Chain: https://bit.ly/3umO3fP
This episode is hosted by Kristi Porter and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/flying-high-flying-low-operations-luxe-loreal-lwp93
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode