Ideal Customer Profile (ICP) is a term commonly used across the SaaS industry - but what does it really mean, how can a company effectively build a customer acquisition strategy around it and what METRICS can be used to determine a company's ICP and then measure if it really is the best target customer segment?During this week's episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss the following ICP elements to understand, execute and measure the ROI on the "Ideal Customer Profile":What variables are used to determine the ICPHow to measure the relevant fit of a prospect to the ICPHow to measure if the identified "ICP" is the best target customer segment(s)What metrics can be added to the traditional ICP criteria to enhance the targeting strategyAs always - CAC and Growth introduce a new pairing and an attempt at humor throughout the episode 😱See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Net Customer Base Expansion = (Expansion ARR - Churned ARR) which helps SaaS companies to understand how the existing customer base is impacting ARR growth excluding the impact of new logo customer ARR. Why not just use Net Revenue Retention? CAC and Growth dive deep into this SaaS metric including:Calculation formula for Net Customer Base Expansion (NCBE)How is NCBE different from Net Revenue Retention (NRR)What is CAC's definition of lazy NRRCohort vs Segment Calculations - what is the differenceWhat is a good Net Customer Base Expansion RateWhen and where does the Net Customer Base Expansion provide the most valueIf you are responsible for impacting how ARR grows at existing customers in a B2B SaaS company - this episode may provides some new insights and maybe a new metric to add to your SaaS Metrics glossary!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

B2B SaaS Pricing models have evolved over the past few years with 67% of SaaS companies now saying they have introduced at least one element of Usage-Based Pricing. Though this benchmark does not tell the whole story of pricing, as the primary pricing model is still based upon a subscription fee per user or a subscription fee per user + a Usage-Based or Value-Based pricing variable.During this episode, CAC and Growth cover a wide range of current pricing trends and benchmarks including:Subscription vs Usage vs Value vs Hybrid pricing model adoptionAdoption of AI and the associated pricing strategiesImpact on Growth Rates based upon pricing model usedUtilization of "Usage CAPS" and how they are chargedTreatment of Usage-Based Revenue when calculating ARRIf you are a student of the SaaS industry, and/or are evaluating if your current pricing model is optimized for your customers and your company's financial performance - this episode is chalked full of unique insights and thought-provoking commentary from Dave "CAC" Kellogg and Ray "Growth" RikeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Discover the intriguing dynamics of the Sales/Marketing Expense Ratio in B2B SaaS. Learn why the right balance between sales and marketing is essential for success. Find out what a 2:1 ratio signifies and how it affects growth and customer acquisition costs. The hosts discuss public and private company trends, along with key metrics like CAC. They also emphasize the importance of collaboration between sales and marketing leaders for optimizing budget allocations. Get ready for insightful strategies to enhance financial health and drive business growth!

Sales Velocity is a game-changing metric that reveals how much new business a sales team can generate daily. The hosts break down its calculation and explore its role in measuring sales capacity, effectiveness, and efficiency. They discuss various strategies to boost Sales Velocity and the importance of focusing on key variables like win rates and average contract values. Practical insights are shared on optimizing sales performance without distorting data, making this a must-listen for sales leaders eager to enhance their strategies.

Dave "CAC" Kellogg and Ray "Growth" Rike discuss the latest revenue growth trends and the related metrics driving the growth as highlighted in GONGs 2025 State of Revenue Growth Report. Topics discussed include:2024 Growth RatesSales Velocity Trends including Win Rates, Sales Cycle Length and ACVAI AdoptionTop Growth InitiativesSaaS Magic Number trendsIf you are responsible for the GTM and Revenue growth teams in your SaaS company, or just interested in the latest Sales benchmarks - this episode in another great listen!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Implied ARR is the SaaS metric used to convert GAAP revenue for public SaaS companies into an equivalent to Annual Recurring Revenue (ARR) used by investors and private SaaS companies. Dave "CAC" Kellogg and Ray "Growth" Rike discuss the what, why and how behind Implied ARR.During this episode CAC and Growth discuss multiple Implied ARR topics including:Implied ARR Calculation FormulaWhy Investors Calculate Implied ARRSaaS Metrics that use Implied ARRChallenges with Implied ARRImplied ARR versus Trailing Twelve Month RevenueIf you are interested in how public SaaS companies analysts use Implied ARR, and what the differences are between private SaaS companies ARR and public SaaS companies Implied ARR this is another great listen!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Discover how R&D spending is key to SaaS success, yet often overshadowed by sales and marketing. Unpack the complexities of measuring R&D ROI and learn why traditional metrics like lines of code fall short. Explore a five-step framework that emphasizes granular tracking and holds teams accountable. Hear insights on optimizing budgets, enhancing productivity, and leveraging customer feedback for better outcomes. Plus, find out how AI might revolutionize R&D capabilities in the near future!

Dive into the intriguing world of the SaaS Quick Ratio, a metric that measures ARR growth efficiency by juxtaposing new ARR against existing customer losses. Uncover its roots in traditional finance and understand how the ideal ratio of over 4 indicates robust growth. Explore the nuances of churn analysis and customer acquisition costs, along with the challenges and advantages of using this metric in the SaaS landscape. Perfect for operators looking to optimize performance and visualize financial health!

Discover the latest trends in B2B SaaS marketing budgets and productivity, derived from the ICONIQ Growth report. The hosts delve into the balance of online vs. offline spending, alongside the allocation of resources towards programs and personnel. They also dissect the evolution of sales strategies, emphasizing hybrid models and efficient budget utilization. Tune in for key insights on marketing metrics, conversion rates, and the growing responsibilities of CMOs in navigating complex pipelines and communicating with CFOs.