the RocketMSP Podcast
RocketMSP
The RocketMSP Podcast, formerly known as MSP Webinars, is a comprehensive platform that caters to Managed Service Providers (MSPs) and the IT community. Hosted by Steve Taylor, a seasoned IT professional, the podcast serves as a knowledge exchange hub, offering a wealth of industry insights, best practices, and innovative solutions.
Each episode features interviews and conversations with MSP business owners, channel vendors, and other noteworthy figures in the IT space. The podcast aims to provide educational, informative, and entertaining content for MSP/TSP business owners and IT professionals who want to stay updated on the latest trends and practices in the field.
One of the unique aspects of the RocketMSP Podcast is its focus on product demos. The podcast regularly showcases new and innovative products like RF Code's state-of-the-art monitoring solution, Sentry, and other cutting-edge IT tools and services. These demos offer listeners an in-depth look at how these products work and how they can be utilized to improve their businesses.
In addition to product demos, the RocketMSP Podcast also offers extensive training content. Episodes often delve into technical topics, providing listeners with actionable insights and strategies they can apply in their operations. From cybersecurity best practices to remote IT management tips, the podcast covers a wide range of subjects relevant to today's MSPs.
Beyond demos and training, the RocketMSP Podcast provides news coverage for MSPs. Keeping listeners informed about the latest developments in the IT industry, the podcast discusses recent news stories, industry trends, and emerging technologies. This news coverage ensures listeners are always up-to-date on the factors that could impact their businesses.
The RocketMSP Podcast is available on multiple platforms, including Apple Podcasts, Spotify, and Stitcher, making it easily accessible for MSP community members. Whether you're an established MSP looking to stay ahead of the curve or an aspiring IT professional seeking industry insights, the RocketMSP Podcast is a valuable resource.
Each episode features interviews and conversations with MSP business owners, channel vendors, and other noteworthy figures in the IT space. The podcast aims to provide educational, informative, and entertaining content for MSP/TSP business owners and IT professionals who want to stay updated on the latest trends and practices in the field.
One of the unique aspects of the RocketMSP Podcast is its focus on product demos. The podcast regularly showcases new and innovative products like RF Code's state-of-the-art monitoring solution, Sentry, and other cutting-edge IT tools and services. These demos offer listeners an in-depth look at how these products work and how they can be utilized to improve their businesses.
In addition to product demos, the RocketMSP Podcast also offers extensive training content. Episodes often delve into technical topics, providing listeners with actionable insights and strategies they can apply in their operations. From cybersecurity best practices to remote IT management tips, the podcast covers a wide range of subjects relevant to today's MSPs.
Beyond demos and training, the RocketMSP Podcast provides news coverage for MSPs. Keeping listeners informed about the latest developments in the IT industry, the podcast discusses recent news stories, industry trends, and emerging technologies. This news coverage ensures listeners are always up-to-date on the factors that could impact their businesses.
The RocketMSP Podcast is available on multiple platforms, including Apple Podcasts, Spotify, and Stitcher, making it easily accessible for MSP community members. Whether you're an established MSP looking to stay ahead of the curve or an aspiring IT professional seeking industry insights, the RocketMSP Podcast is a valuable resource.
Episodes
Mentioned books
Mar 2, 2023 • 32min
How Bifrost Cloud Provides 20 Nines of Durability for Customer Data
Steve interviews Josh from Bifrost Cloud.
Bifrost Cloud is a distributed cloud object storage platform that is S3 compatible. Instead of having all of the data stored in one data center, it works by having customers send a gateway object which is broken up into 80 chunks, encrypted and distributed among 20,000 storage providers worldwide. As long as 30 of the 80 chunks are up and running, the data is fully recoverable and self-healing. S3 storage is becoming more popular thanks to platforms like MSP 360 and Backup Commander.
(0:00:01) Conversation with Josh from BifrostCloud: Enabling MSPs to Compete with the 800 Pound Gorillas
(0:03:33) Potential of Chat GPT and Text-Based Games
(0:05:15) ifrost Cloud Object Storage
(0:09:32) Data Storage and Pricing
(0:15:43) Durability, Uptime, and Admin Interface Demo
(0:20:05) User Base Permissions, Access Keys, and Contract Requirements
(0:22:12) Reseller Agreement Terms and Features in Development
(0:24:53) Geofencing and Data Sovereignty Compliance for Eraser Code
(0:27:09) Data Sovereignty Compliance in Cloud Storage Networks
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Feb 23, 2023 • 1h 12min
Intro to Reverse Proxies & WAF by Jeremy Oaks from Automation Theory
We meet with Jeremy Oaks, the founder of Automation Theory, to discuss the reverse proxy service they offer for in-house ConnectWise Automate servers.
Jeremy is passionate about all things technology, specifically in developing creative solutions. He received his bachelor's degree in Computer Science from the University of Wisconsin-Superior and is also a certified MySQL DBA and penetration tester.
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Nov 21, 2022 • 34min
Learn About ConnectWise Consulting Firm FocusPlanIt
Bill Black is a ConnectWise consultant that will provide a holistic approach to configuring your ConnectWise PSA for you.
Freebie - Documentation Templates: https://sweetprocess.com/rocketmsp
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast https://bit.ly/tipjar0
Join RocketMSP https://rocketmsp.io
FREE RESOURCES MSP Comparison Chart
FOLLOW US YouTube LinkedIn
CHAPTERS
(00:00) Intro
(06:48) Why Hire a PSA Consultant
(12:02) ConnectWise PSA Tips
(16:35) ConnectWise Dashboard
(20:23) Basic PSA Consulting Options
(24:29) ConnectWise Implementation
(26:40) To Import Old Data Or Not
(28:56) Pricing
(32:47) Connect With FocusPlanIt
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Nov 10, 2022 • 55min
Automating Cybersecurity Awareness Training: A Deep Dive of Phin Security
Connor Swalm gives a demo on how easy it is to automate your Cybersecurity Awareness Training platform.
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast https://bit.ly/tipjar0
Join RocketMSP https://rocketmsp.io
FREE RESOURCES MSP Comparison Chart
FOLLOW US YouTube LinkedIn
CHAPTERS
(00:00) Intro
(01:02) What is Phin Security?
(04:25) Phin Security Headquarters
(06:15) Phin's Security Practices
(07:55) Demo Begins
(11:09) Email Deliverability Solved
(17:04) Azure AD Integration
(20:57) Picking Training Modules
(27:22) Changing Training Priorities
(33:47) Training Preview
(38:32) The Content
(41:27) Phishing Email Preview
(45:36) Other Features
(46:42) Planned Integrations
(47:42) Signing Up
(48:57) Pricing
(52:45) Cyber Insurance
(54:31) Wrapping Up
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Aug 29, 2022 • 28min
Meet the Syncro CEO
Emily Glass and I have a conversation about her role at Syncro, their corporate culture, and more.
Companies Mentioned in the Podcast:
Syncro - Receive a $500 gift card when you sign up using my affiliate link and pay for two months of any subscription. New Syncro accounts only.
Blinkist (referral link - double the trial length)
Mainsail Partners
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast https://bit.ly/tipjar0
Join RocketMSP https://rocketmsp.io
FREE RESOURCES MSP Comparison Chart
FOLLOW US YouTube LinkedIn
CHAPTERS
(00:00) Intro
(03:29) Venture Capital
(07:47) Addressing Negative Online Feedback
(10:52) New Features
(13:10) Tips for MSPs to Keep Up With Features
(16:30) Q3 and Q4 Overall Roadmap
(21:35) Emily's Podcast Choices
(23:21) Company Culture
(26:16) Latest Book Emily's Read
(27:58) Wrapping Up
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Aug 22, 2022 • 29min
Grow Like Logically
Michelle Accardi talks about the journey an MSP can take while growing to a $100MM company.
Learn more about Logically:
https://bit.ly/3wl71kO
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast
https://bit.ly/tipjar0
Join RocketMSP
https://rocketmsp.io
FREE RESOURCES
MSP Comparison Chart
FOLLOW US
YouTube
LinkedIn
CHAPTERS
(00:00) Intro
(02:39) Michelle's Background
(03:33) Starting Small
(05:15) What to Focus On: $150K
(11:38) Bringing on an Employee: $200K - $300K
(13:18) How to Scale at $500K
(19:09) The CEO's Real Role
(20:58) Goals at $100MM
(22:56) What Logically Looks for in Acquisitions
(26:35) What Should All MSPs Be Doing Better?
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Aug 1, 2022 • 27min
How To Perform Documentation
Owen answers my questions about documentation. We discuss the best way to get started, a winning process for documenting whether you're a company with multiple employees or a one-man-show, and more.
Owen Enaohwo is the CEO and Co-Founder of Sweet Process, a documentation platform for processes, procedures, and tasks.
Learn more about Sweet Process: https://sweetprocess.com
Freebie - Documentation Templates: https://sweetprocess.com/rocketmsp
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast https://bit.ly/tipjar0
Join RocketMSP https://rocketmsp.io
FREE RESOURCES MSP Comparison Chart
FOLLOW US YouTube LinkedIn
CHAPTERS
(00:00) Intro
(03:31) Documentation Culture
(04:51) How to Start Documenting
(11:13) Documentation For One
(13:23) The Circle of Documentation
(18:23) Documentation is Alive
(21:41) tl;dl
(25:04) About Sweet Process
(27:01) Wrap Up
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Jul 26, 2022 • 31min
Getting the Right Contract for Your MSP with Robert Scott
Rob answers questions about best practices for contracts and MSAs for managed services providers. Robert Scott is the managing partner of Scott & Scott LLP, a technology law firm that offers MSP Contracts-as-a-Service.
Learn more about Robert Scott:
https://scottandscottllp.com
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast
https://bit.ly/tipjar0
Join RocketMSP
https://rocketmsp.io
FREE RESOURCES
MSP Comparison Chart
FOLLOW US
YouTube
LinkedIn
CHAPTERS
(00:00) Intro
(02:41) Contract Red Flags
(06:28) Liability & Third Party Tools
(12:12) MSA + Statement Of Work
(15:52) Contracts-as-a-Service
(22:21) Pricing
(27:20) Customer Satisfaction
(30:17) Contact Info
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Jul 19, 2022 • 41min
Make Smart Business Decisions with Carrie Richardson
Carrie Richardson joins me to discuss making smarter business decisions.
Carrie is a partner at Richardson & Richardson Consulting—a company that provides business consulting services mainly to the IT channel. She also is the founder of Managed Sales Pros LLC, the leading outbound appointment setting company for MSPs in America.
Richardson & Richardson Consulting
https://randr.consulting/
Managed Sales Pros
https://www.managedsalespros.com/
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast
https://bit.ly/tipjar0
Join RocketMSP
https://rocketmsp.io
FREE RESOURCES
MSP Comparison Chart
FOLLOW US
YouTube
LinkedIn
CHAPTERS
(0:00) Intro
(0:55) What the Most Successful People Do Before Breakfast
(4:44) Distractions
(8:03) Richardson & Richardson
(12:01) The Secret to Running a Business
(19:37) Prospecting at $100K Annual Revenue
(23:55) BNI for MSPs
(34:03) SBA & EO Programs
(37:55) Be A Boss But Care
(40:11) Contacting Carrie
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Jul 11, 2022 • 46min
Sync Your ConnectWise Invoices to QuickBooks Online
Heather Johnson is Co-Founder and Chief Operating Officer of Gozynta, a software development company that wants to make better tools for MSPs. Gozynta has three major products today:
Tixt
Tixt allows client endusers to send SMS text messages to a phone number assigned to your MSP and automatically create and update tickets in ConnectWise Manage.
Mobius
Mobius connects ConnectWise Manage to QuickBooks Online. When invoices are created in Manage, Gozynta Mobius will copy them to QBO. When payments are added to QBO, those payments are applied in ConnectWise Manage.
Payments
A customer portal that clients to receive invoices with a payment link in their email. The payment link allows them to pay via credit card or ACH, then it will sync the payment information to QuickBooks Online and ConnectWise Manage.
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast
https://anchor.fm/rocketmsp
Join RocketMSP
https://rocketmsp.io
FREE RESOURCES
MSP Comparison Chart
FOLLOW US
YouTube
LinkedIn
CHAPTERS
(0:00) Intro
(0:36) What is Gozynta?
(3:54) Text messaging for MSPs with TIXT
(12:02) Sync invoices between Manage and QBO with MOBIUS
(17:27) Mobius is separate from Payments
(20:35) Mobius Pricing - There's a FREE plan!
(25:32) Payments Pricing
(28:57) Horror Story (NOT Gozynta!)
(30:00) Development Processes
(33:29) Moving to The Netherlands
(41:41) Steve's Honeymoon Cruise
(43:54) Wrap-Up
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