the RocketMSP Podcast

Check out TopLeft, a Kanban board for your ticketing system.

Check out the ChatStyle demo with Chris Dix. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Check out this live demo of ImmyBot. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Welcome to our latest episode where we delve into the realm of cybersecurity with a live demo of Guardz, an all-in-one cybersecurity suite designed for Managed Service Providers (MSPs), IT professionals, and businesses. Although it doesn't replace your entire cybersecurity stack, Guardz adds crucial layers of protection and coverage that are vital in today's digital world. We're privileged to have Dor Eisner on board for this episode. As the CEO and Co-Founder of Guardz, Dor brings over 20 years of experience in the cybersecurity field. His commitment to creating a safer digital world for small and medium-sized enterprises has been instrumental in shaping Guardz as a unique player in the cybersecurity landscape. Join us as we explore Guardz's innovative platform under the guidance of Dor. We'll showcase how it assesses, manages, monitors, and remediates cyber threats, while also preparing clients for cyber insurance. This unique blend of protection and coverage is what sets Guardz apart in the cybersecurity industry, and we're excited to share it with you. In the ever-evolving landscape of cyber threats, adding robust tools like Guardz to your cybersecurity repertoire is key. Don't miss this opportunity to see how Guardz can bolster your security defenses and provide peace of mind with their integrated cyber insurance offering. Remember to subscribe to our channel for more insightful episodes and share your thoughts in the comments section. Let's navigate the complex world of cybersecurity together. #GuardzDemo #Cybersecurity #cyberinsurance 00:00 - Introduction 01:20 - Company Information 03:08 - Unique Selling Proposition 07:25 - Regulatory Compliance 10:50 - Target MSP Size 12:20 - Scalability 13:00 - Pricing 14:35 - SOC Services 15:50 - Cloud Apps Security 16:40 - Cyber Security Inclusions/Exclusions 18:40 - Guardz Dashboard 20:25 - Email Protection 21:00 - Managed AV & Device Posture 24:00 - Awareness 25:50 - Web Browsing 27:20 - Cloud Apps Part II 29:17 - External Surface 30:00 - Prospecting Reports 32:45 - Reporting 36:00 - Issue Remediation 40:10 - Phishing Protection 45:10 - Phishing Campaigns --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

In this episode, we sit down with Jacob Martin, VP of Sales at ScopeStack, to discuss navigating the pre-sales process for MSPs. Learn about identifying client pain points, creating accurate proposals, pricing strategies, and more. Jacob Martin bio: Jacob Martin is the VP of Sales at ScopeStack. He has a background in sales and marketing within the IT industry, and is passionate about helping MSPs streamline their pre-sales process. ScopeStack description: ScopeStack is a software solution that helps MSPs automate the pre-sales process by combining product configurators, pricing rules, and quoting processes into a single platform. It integrates with CRM, ERP, and e-commerce systems. #salesprocess #pre-sales #MSPs #ScopeStack #automation #pricing #CRM #ERP #ecommerce 0:00 - Introduction 4:03 - Key Aspect of Successful Pre-sales 5:08 - Identifying Prospect Needs & Pain Points 6:30 - Overcoming Pre-sales Challenges 10:00 - Role of Pricing in Pre-sales 11:25 - Importance of Project Scoping 16:05 - Accurate Proposal Reflection 17:40 - Creation of Statement Of Work 19:14 - Leveraging Feedback in Pre-sales 21:35 - Managing Expectations in Pre-sales 22:40 - Tailoring Approach per Project Size 26:00 - Key Pre-sales Metrics for MSPs 26:45 - Using Metrics to Improve Pre-sales 30:00 - Sales Pipeline Metrics Evaluation 32:44 - Essential Financial Metrics 37:00 - Measuring Customer Satisfaction 41:48 - What is ScopeStack? 43:03 - CPQ Explained for MSPs --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Uncover the secrets of successful remote IT management in our latest podcast! We're diving deep into RF Code's state-of-the-art monitoring solution, Sentry. Join us to learn how this powerful tool is revolutionizing the industry. RF Code Sentry is a ground-breaking solution designed for real-time monitoring and management of IT assets. It's equipped with a plethora of sensors including thermal, humidity, temperature, and motion, along with a camera for visual insights. The device can be configured to record the environment based on sensor triggers, providing immediate visibility into potential issues. Its thermal camera feature can pinpoint temperature variations, helping identify problems like a malfunctioning server fan. Sentry empowers the IT workforce to effectively manage systems remotely, enhancing efficiency and security. Tune in to our podcast to find out more! Take the Sentry for a spin with a free dashboard demo.https://www.rfcode.com/try-sentry?utm_source=youtube&utm_medium=video&utm_campaign=RocketMSP --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

I've got a ton of questions for Harry now that more states have passed legislation legalizing marijuana usage. There's a huge opportunity for MSPs if we can rub elbows with the right people. Let's find out who those people are! --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

"Our unique approach to risk assessment and vulnerability management helps overwhelmed defenders become empowered and not victims."In this episode of RocketMSP, host Steve Taylor is joined by Dan Wachtler, Founder of Cyio, to discuss the groundbreaking cybersecurity scanning capabilities of DarkLight AI. Tune in to learn how this cutting-edge platform utilizes continuous updates and knowledge-driven AI to revolutionize risk assessment and vulnerability management. Don't miss out on valuable insights and strategies to enhance your organization's cybersecurity defenses. Watch now! #RocketMSP #DarkLightAI #CybersecurityScanningCyio is a new AI tool that analyzes cybersecurity risks and helps you improve your clients' security posture. Dan Wachtler is an accomplished entrepreneur with over 20 years’ experience serving in both executive and sales leadership roles. He is the CEO of DarkLight Inc, an artificial intelligence expert system for active cyber defense and trusted information sharing. Previously, he was the President of root9B Holdings, Inc., a NASDAQ listed advanced cybersecurity firm and creator of the first-ever commercial HUNT platform. Dan has led numerous capital raises and managed large corporate realignment efforts to include international expansion efforts.Learn more about Cyio at https://darklight.aiLearn more about RocketMSP at https://rocketmsp.io --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Steve interviews Bobby and Chadd from Zest MSP.  Overall, the conversation is about the importance of sales and marketing for MSPs and how Zest MSP can help them reach their goals.  Zest MSP is an MSP PSA software designed to run the business of managed IT. Slay the Dragon of Complexity. 🐉⚔️ https://zestmsp.com (0:00:01) Shoot the breeze while we wait for the audience to arrive (0:10:19) Zest PSA for MSPs (0:15:39) Exploring Zest: A Comprehensive Overview of the MSP Software Platform (0:20:56) MSP Dashbar Overview: Monitoring Company-Wide Performance with Zest (0:27:14) Utilizing Tickets and Tasks for Time Tracking in an MSP Environment (0:37:04) Admin Sales and Task Management with Zest (0:43:07) MSP Growth Strategies: Utilizing Zest's Urgency Score and CRM Functionality (0:51:05) Gamified Work Feed System for Technicians (0:58:12) Streamlining the MSP Process for Increased Efficiency (1:00:04) Zest Reports Overview and Benefits for MSPs (1:08:52) Exploring Zest's Project Management Module (1:18:34) Outlook Integration and Email Parsing (1:20:12) Automation and Quality Control in MSP Ticketing (1:24:50) Resource Automation Feature Roadmap (1:31:12) Dispatching Methods for MSPs (1:40:14) Exploring the Complexities of Contract Management in Customer Relationships (1:42:09) Billable Time Management and Invoicing for MSPs (1:45:11) Block Hour Usage for MSPs (1:50:15) Integrations and Automation for MSPs with Zest (1:55:58) Client Profitability Report (2:02:28) Security Standards for Development Team #zestmsp #rocketmsp #psa #msp --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Steve interviews Ian Alexander, Channel Chief for Syncro. The conversation focused on the work that was being done to modernize the user interface (UI) of the Syncro platform. The goal is to reduce the number of clicks that users need to do to accomplish their workflows.  Check out Syncro using Steve's referral link and get $500 when you become a partner: https://refer.syncromsp.com/l/1STEV61/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message