the RocketMSP Podcast

Steve interviewed Darren Strong from Scalable MSP about how to kick off the new year by setting up your team for success. They discussed how to plan, communicate, and execute a 12-month business strategy and growth plan across an entire organization.Key points from their discussion:Start planning your next year's strategy 2-3 months before it begins to give time to build buy-in. Involve key team members to get diverse perspectives and ideas.Break down your growth target into a monthly recurring revenue (MRR) figure using the "rule of 78" method. This calculates how much MRR you need to add each month to hit your annual goal.Communicate the strategy through team meetings, department meetings, and sales kickoffs. Make sure everyone understands their role in achieving the goals.Use leading and lagging metrics like MRR, customer satisfaction, service levels, and cross-selling rates to track progress. Course correct if falling behind.Motivate through fostering individual success, not just financial incentives. Help employees feel pride in their work.Communicate consistently in the right style for each audience. Tailor to "lions, turtles, camels, and monkeys".Celebrate wins by putting customer feedback dollars towards team events and charity. This incentivizes engagement.Capture lessons learned all year long to enhance future planning. Use tools like OneNote or quarterly meetings.The key is aligning the entire company through consistent, tailored communication and tracking metrics to stay on course towards strategic growth goals.Learn more about Scalable MSP here.

If you're an MSP or IT professional, you know that cybersecurity is a top priority. But with so many different cybersecurity solutions on the market, it can be tough to know which one is right for your business.In this interview, I speak with Arnaud Drizard, co-founder of Bastion, an all-in-one cybersecurity platform for MSPs and IT professionals. Arnaud shares his insights on the biggest challenges facing MSPs in cybersecurity today, and how Bastion's platform can help MSPs overcome these challenges.We also discuss Bastion's unique value proposition, its pricing model, and its plans for new product and service development.If you're looking for a comprehensive cybersecurity solution that can help you improve your service deliverability and grow your business, then this interview is for you.

I had the opportunity to chat with David Sohn, the Founder and CEO of Helpt. Helpt is a US-based Outsourced Helpdesk service for US MSPs. They offer two pricing models: per-minute and per-user. We talk about Helpt's strengths and weaknesses, dive into pricing, and more in this interview. Learn more about Helpt at https://gethelpt.com. Learn more about RocketMSP at https://rocketmsp.io.

FlexPoint is a billing automation platform that performs a bunch of key tasks for your MSP:Integrates with your PSA and accounting software to sync invoices and payment status between the two.Provides a client portal where clients can see invoice and payment history, update payment information, and pay invoices.Automates invoice payments based on client, contract name, or even a generic "AutoPay is enabled" statement in the invoice message.Gives clients the ability to spread out payments on larger invoices.In this interview with Victor Lopez from FlexPoint, I asked him a ton of deep questions about his company and the platform. He then gave me a demo of FlexPoint in action.If you're looking for a way to save time and money on your MSP billing, then be sure to check out FlexPoint.FREE RESOURCESMSP Comparison Charthttps://bit.ly/rocketmsp-ccFOLLOW USYouTubehttps://bit.ly/3yWB6cjLinkedInhttps://bit.ly/3P0QWrR

In this episode of the RocketMSP Podcast, I interview Amy Luby, the VP of Ecosystems & Community at Seceon, a leading provider of AI-powered XDR and SIEM solutions for MSPs and MSSPs. Amy gives us a deep dive into the Seceon platform, explaining how it can help MSPs and MSSPs to:Detect and respond to threats more effectivelyReduce the complexity of their security stackImprove their profitabilityWe also get a live demo of the Seceon platform, where Amy shows us how it can be used to investigate and respond to a security incident in real time.If you are an MSP or MSSP looking for a way to improve your cybersecurity posture, then you don't want to miss this episode!Key TakeawaysWhat is XDR and SIEM?How can XDR and SIEM help MSPs and MSSPs?What are the key features of the Seceon platform?How can the Seceon platform help MSPs and MSSPs to detect and respond to threats more effectively?How can the Seceon platform help MSPs and MSSPs to reduce the complexity of their security stack?How can the Seceon platform help MSPs and MSSPs to improve their profitability?Learn MoreVisit the Seceon website to learn more about their AI-powered XDR and SIEM solutions for MSPs and MSSPs.https://seceon.com

Join us for an exclusive live interview with Matt Linn, the co-founder and COO of Thread. Thread is a chat tool specifically designed for MSPs (Managed Service Providers) and their clients.What to Expect:• A comprehensive overview of Thread, highlighting its key features and benefits.• A live demonstration showcasing the functionality of the tool.• A deep dive into a recent issue where some users experienced data loss due to a product code error. Matt Linn will address this issue, discussing the steps taken by Thread to rectify the situation.This interview is a must-listen for MSPs and anyone interested in learning more about Thread, its capabilities, and the proactive measures taken by the company to ensure data security and reliability. Don't miss out!

Join us for an exciting live interview with Colin Knox, the CEO of Gradient MSP. We'll be discussing the challenges and solutions in the managed services sector, the role of Gradient MSP, and its impact on the industry.This interview will cover a range of topics including:• The mission and offerings of Gradient MSP• Key features and user experience of their platform• How Gradient MSP is shaping the future of managed services• Security measures implemented by Gradient MSP• Training, support, and pricing detailsCALL TO ACTIONIf you're interested in the world of managed services and want to know more about innovative solutions in this space, make sure to tune in on September 6th, 2023 at 1 PM US Eastern Time. Don't forget to like, comment, and share this video to help spread the word. Subscribe and turn on notifications to stay updated on all our latest content!SOCIAL MEDIA LINKSStay connected with us on other platforms:LinkedIn Page: https://linkedin.com/company/rocketmspLinkedIn Profile: https://linkedin.com/in/stevetayloritFacebook Page: https://facebook.com/rocketmspCREDITSThis video was produced and hosted by Steve Taylor. Special thanks to Colin Knox for sharing his time and insights.DISCLOSUREThis video is not sponsored. Any views and opinions expressed are solely those of the host and the guest.#GradientMSP #CEOInterview #ManagedServices #TechTalk #LiveInterview

Visualize your tech stack like never before with NaviStack by Channel Program. I ask the tough questions about data privacy, features, and pricing in this episode.

In this episode, we hear from Orrin Klopper, CEO and Co-Founder of Netsurit, about scaling businesses through strategic acquisitions. He shares insights on identifying suitable targets, due diligence, private equity firms in the MSP industry, and the human side of acquisitions. The podcast also discusses the challenges of scaling through acquisitions, analyzing companies for acquisition, expanding services, equity rollover, and private equity in the MSP community.

IntroductionIn today's episode, we're thrilled to bring you an in-depth discussion on building and retaining top-tier talent in the Managed Service Provider (MSP) industry. Our special guest is Connor Swalm, the co-founder of Phin Security, who shares his unique insights and strategies that have fueled the company's impressive growth.Detailed SummaryWe cover a wide range of topics including:00:00 - Episode Intro: Building & Retaining Stellar TalentKick off the episode with a brief introduction of what's in store.01:15 - Meet Host Steve Taylor & Guest Connor SwalmGet to know your host, Steve Taylor, and our special guest, Connor Swalm.02:30 - Trust & Freedom in Phin's Work EnvironmentWe delve into the core company values at Phin Security.04:45 - Phin's Flexible Time Off PolicyDiscover how flexibility is encouraged at Phin Security.07:10 - Personal Growth at PhinLearn about the support system for personal growth and development at Phin.09:30 - Working at a Startup: Risks & OpportunitiesWe discuss the risks and growth opportunities at startups.13:00 - Honesty in Hiring & "You're the Person If" DocUncover the importance of transparency during the hiring process.17:15 - Phin's Hiring & Documenting ProcessesConnor shares his approach to hiring and documenting processes.21:00 - Employee Creativity, Intelligence & FreedomExplore the importance of creativity, intelligence, and freedom at Phin.23:30 - Phin's Unique Onboarding & Growth PlansDiscover Phin's unique approach to onboarding new hires and their growth plans.26:15 - Value of Feedback & Fulfilled EmployeesUnderstand why employee satisfaction and feedback are crucial at Phin.29:00 - Money, Mission & MotivationConnor shares his perspective on these three key elements.32:15 - Overcoming Hiring Struggles & AdviceLearn how to navigate initial hiring struggles and get advice for MSPs.35:30 - Remote-First Advantages & Hiring CautionsDiscuss the benefits of being remote-first and considerations during the hiring process.38:00 - Phin's Hiring Focus & Getting to Know CandidatesLearn about Phin's hiring process and their focus on personal connections.41:30 - Open Communication & Constructive CriticismFind out why open communication is valued at Phin.45:15 - Building a Company of ExcellenceDiscover how Phin avoids compromises and prioritizes excellence.48:00 - Unlimited PTO & AccountabilityHear Connor's thoughts on unlimited PTO and the importance of accountability.Call to ActionIf you found this video helpful, please give it a thumbs up, share it with your friends, and subscribe to our channel if you haven't already. Don't forget to turn on notifications so you don't miss out on our future content!Related LinksTo learn more about Phin Security, visit their website: https://rocketmsp.captivate.fm/phinCreditsThis video was produced and hosted by Steve Taylor. Special thanks to Connor Swalm for his invaluable insights.DisclosureThis video is not sponsored. Views and opinions expressed are solely those of the host and the guest.Hashtags#MSPGrowthHacks #PhinSecurity #EmployeeRetention #TeamBuilding #WorkCulture