The Beat

 In this episode, Sandy Vance interviews Parminder “Parry” Bhatia, Chief AI Officer at GE Healthcare, about the integration of generative AI and machine learning in healthcare. They discuss the transformative potential of these technologies in improving clinical efficiency, reducing burnout, and enhancing patient care. Parminder shares insights on recent innovations, the concept of agentic AI, and the importance of responsible AI practices in ensuring safe and effective healthcare solutions. The discussion highlights GE Healthcare's commitment to advancing AI technologies while maintaining a focus on ethical considerations and collaboration with clinical partners.In this Episode they discuss:GE Healthcare is leading in AI and machine learning integration.Generative AI is set to revolutionize healthcare data management.AI technologies can significantly reduce clinical burnout.The Care Intellect application enhances oncology care efficiency.Agentic AI offers proactive solutions in complex healthcare scenarios.Responsible AI practices are crucial for building trust in technology.AI can streamline workflows and improve patient experiences.Collaboration with clinical partners is essential for innovation.The AI Innovation Lab fosters early-stage research and development.GE Healthcare aims to enhance healthcare delivery for over a billion patients.About Parminder "Parry" Bhatia: At GE HealthCare, Parminder is focused on integrating AI across areas including smart devices, across the patient journey, and at the hospital operation level.GE HealthCare has a long track record innovating in AI, and has topped the Food and Drug Administration’s (FDA) list of AI-enabled medica devices for three years in a row, with 80+ AI-enabled medical device authorizations. Parminder leads a team that is helping to advance AI integration within medical devices at GE HealthCare, with the ultimate goal of enhancing patient outcomes and creating a world where healthcare has no limits. Parry is part of the company’s internal committee on responsible AI to help ensure that new AI applications are reliable, scalable, and ethically sound. He has been recognized by the AIM “AI 100” 2024 Awards and Constellation Research's Artificial Intelligence 150 “AI 150” list.Previously, Parminder was Head of Science for Generative AI at Amazon, where he led the development of machine learning and generative AI products including Amazon Comprehend Medical for analyzing medical record data at scale, Amazon Q for developer productivity, and Amazon Bedrock for democratizing access to Large Language Model technologies globally.He has held previous roles in AI and machine learning at Microsoft and Georgia Tech.

About Hamilton Bennett:Hamilton Bennett is a seasoned public health professional with over 15 years of experience, currently serving as the Senior Director of Vaccine Access and Partnerships at Moderna. She played a pivotal role in leading the mRNA-1273 COVID-19 vaccine development program, contributing significantly to one of the earliest vaccines against the pandemic. With a strong dedication to equitable vaccine development and distribution, Hamilton collaborates closely with governments and stakeholders to build resilient health systems capable of responding swiftly to pandemics and vaccine-preventable diseases.Hamilton is passionate about fostering innovation through Moderna's "mRNA Access Program," which enables academic researchers to use Moderna's platform to improve emergency disease responsiveness. Her educational background includes graduate degrees in Environmental Health and Microbiology from the University of Washington, along with a certificate in Epidemiology from the London School of Hygiene and Tropical Medicine. Hamilton's commitment to cutting-edge research and global health equity continues to drive her efforts in transforming the vaccine landscape.Things You’ll Learn:Moderna's innovative mRNA technology has the potential to revolutionize the vaccine landscape.The importance of equitable vaccine development and distribution to ensure all communities have access to life-saving vaccines.Collaboration with governments and stakeholders is crucial for building resilient health systems capable of responding to pandemics and vaccine-preventable diseases.Moderna's mRNA Access Program enables academic researchers to use their platform, fostering innovation and improving emergency disease responsiveness.The necessity of strategizing for both current healthcare needs and future challenges, emphasizing the importance of collaboration, cutting-edge research, and global health equity.Resources:Connect with and follow Hamilton Bennett on LinkedIn.Follow Moderna on LinkedIn and visit their website.

About Allison Stalla:Allison Stalla is a distinguished leader in the realm of healthcare technology, currently holding the position of Director of Clinical Applications at Microsoft Cloud for Healthcare. With a robust focus on reducing the documentation burdens faced by nursing clinicians, Allison utilizes cutting-edge AI technologies to enhance patient care and mitigate nurse burnout. Her comprehensive background includes significant contributions at Nuance Communications as the Principal of Client Insights, where she influenced healthcare strategy and client engagement. Allison is dedicated to advancing clinical applications that prioritize user-centric design, integrating AI into healthcare workflows, and driving digital transformation in healthcare settings.In her role at Microsoft, Allison emphasizes the importance of change management and data literacy for successful AI adoption in healthcare. She is deeply committed to fostering a collaborative environment where healthcare professionals can thrive. Her efforts are particularly concentrated on creating nurse-centered technologies, ensuring that the tools developed are not only innovative but also practical and beneficial for everyday clinical use. Through strategic partnerships and pilot programs, Allison's work at Microsoft continues to push the boundaries of what's possible in healthcare technology, ultimately aiming to improve patient outcomes and streamline clinical processes.Things You’ll Learn:AI is significantly reducing documentation burdens for nurses, allowing them to focus more on patient care and reducing burnout.Despite concerns about AI replacing jobs, there's broad willingness across various age groups to adopt AI in nursing.Successful AI adoption in healthcare requires strong leadership support, effective change management, and enhanced data literacy among healthcare professionals.Involving nurses in the development and design process of AI tools is crucial for building trust and ensuring these tools meet their needs.Microsoft's collaboration with Nuance and nine development partners focuses on creating nurse-centered technologies, including piloting ambient voice technology to aid bedside documentation.Resources:Connect with and follow Allison Stalla on LinkedIn.Follow Microsoft on LinkedIn.Visit the Microsoft Cloud for Healthcare website and check out their blogs. 

In this episode of AI @ HLTH on The Beat, Sandy Vance speaks with Dr. Benjamin Nguyen from Transcarent about the innovative Wayfinding platform, which integrates AI to enhance healthcare navigation for employees. They discuss the challenges of healthcare engagement, the importance of personalized experiences, and the role of AI and LLMs in transforming healthcare delivery. Dr. Nguyen emphasizes the need for privacy and security in healthcare AI solutions and shares insights on the future of AI in the industry.In this Episode they discuss:Employees deserve benefits that empower them with guidance.Transcarent aims to simplify healthcare navigation.Wayfinding connects various healthcare solutions in one platform.Healthcare complexity leads to disengagement among employees.AI can provide personalized healthcare experiences.LLMs enhance engagement by tailoring responses to individuals.Privacy and security are paramount in healthcare AI.Transcarent does not train LLMs on customer data.The future of healthcare will see more subtle AI integration.Investing in innovative solutions is key for employers.A little about Dr. Benjamin Nguyen: Dr. Benjamin (Ben) Nguyen, M.D. is a healthcare and AI product leader. At Transcarent, Dr. Nguyen currently leads the Transcarent AI team which is tasked with expanding Transcarent’s suite of AI products while maintaining the highest standards for patient safety. Throughout his career, Dr. Nguyen has led multiple teams building AI products ranging from hospital AI deployment platforms, radiology AI safety applications, chatbots for patients, and AI tools for clinicians. Dr. Nguyen is known as an expert on AI in healthcare, and was recently called to testify before Congress on the subject, educating lawmakers and the public about the potential and safety risks of AI. He is also a guest lecturer at the University of Southern California, where he teaches about AI fundamentals and safety in healthcare. Dr. Nguyen received his Doctor of Medicine degree at the Keck School of Medicine of USC, as well as graduate specialization certificates from the Marshall School of Business and the Viterbi School of Engineering. He is a Bay Area native and lives in San Francisco, California.

About Paul Markovich:Paul Markovich is the president and CEO of Blue Shield of California, a nonprofit health plan generating $24 billion in annual revenue and serving 4.8 million members across various markets in California. With over 25 years of experience at Blue Shield, Paul has driven numerous innovative initiatives, including funding a statewide provider directory, supporting the development of a statewide health information network for holistic patient care, and partnering with the California Medical Association to pilot new care delivery models. His leadership focuses on reimagining healthcare by leveraging technology and creating a system that is both affordable and high-quality.Previously, Paul served as the chief operating officer, overseeing crucial areas such as healthcare services, network management, marketing, and customer operations. He has a history of introducing groundbreaking products and services, including the first California Health Maintenance Organization to allow self-referrals to specialists and online access to member benefits. Paul serves on the boards of the Blue Cross Blue Shield Association and America’s Health Insurance Plans. A North Dakota native and Rhodes Scholar, he holds a master's degree in philosophy, politics, and economics from Oxford University and a Bachelor of Arts in International Political Economy from Colorado College, where he also played Division I hockey.Things You’ll Learn:Blue Shield of California's collaboration with Salesforce aims to digitize the prior authorization process, making it as seamless as credit card transactions and eliminating the need for outdated fax machines.Rather than making incremental improvements, Blue Shield focuses on creating a new, functional healthcare system with comprehensive digital health records.Successful healthcare innovation requires strong collaborations, as exemplified by the partnership with Salesforce for real-time data integration.Paul emphasizes the importance of learning from failures and aligning with skilled partners to drive meaningful innovations.Blue Shield's nonprofit mission centers on providing affordable, stress-free healthcare access and improving patient care through advanced digital solutions.Resources:Connect with and follow Paul Markovich on LinkedIn.Follow Blue Shield of California on LinkedIn and visit their website

In this episode, host Sandy Vance talks with Bill Miller, CEO of WellSky, about the evolving role of analytics in healthcare and its impact on patient care. Bill emphasizes that the healthcare industry must invest in AI solutions to tackle pressing challenges, such as the home-based care staffing crisis, reducing clinician "pajama time," ensuring smoother transitions from hospital to post-acute care and streamlining workflows within existing electronic health record systems. These advancements will enable clinicians to focus on what truly matters—providing human-centered care. Bill also discusses WellSky's collaboration with Google to develop AI tools designed to support, not replace, clinicians.In this episode, they talk about:What WellSky does for the healthcare industry, specifically in direct careHow WellSky helps clinicians deliver optimal patient careWellSky's balanced approach to AI in healthcareThe importance of proactive versus reactive strategiesSupporting clients in and out of hospital settingsAccelerating the referral process with AI solutionsThe rationale behind WellSky’s partnership with GoogleThe future of WellSky and AI in healthcareA Little About Bill:Bill Miller is the CEO of WellSky and a recognized leader in the healthcare industry. He has a rich background including more than 25 years of groundbreaking growth strategies and technological innovation in the healthcare marketplace and a proven track record of launching and leading highly successful healthcare IT companies. Under Bill’s leadership, WellSky has become one of America’s largest and most innovative healthcare technology companies, serving more than 20,000 clients across acute, post-acute, and community care. He has overseen the strategic acquisition of more than 14 companies to the WellSky portfolio, helped establish the WellSky Foundation, and guided the company into new marketplaces with innovative technology and services shaping the industry. Before joining WellSky in 2017, Bill served as the CEO of OptumInsight, a division of Optum, which is the health services platform of UnitedHealth Group. Under Bill’s direction, OptumInsight experienced unprecedented revenue growth, expanded margins, and claimed a transformative position in the health services market. He led the evolution of Optum into the leader in healthcare analytics and launched several tech-enabled business platforms. Before OptumInsight, Bill served as senior vice president of technologies at Cerner Corporation, where he had global responsibility for the company’s managed services, outsourcing, and technology services business units. Bill currently sits on the board of directors for Lyric and Lifestance, both in the healthcare sector and the WellSky Foundation. A graduate of the University of Kansas, Bill earned his bachelor’s degree in economics and a master’s degree in urban planning and public policy. He enjoys spending time with his three children Ellie, 24, Belle, 21, and Matthew, 20.

Host Sandy Vance is behind the mic in this episode with Chris Chang, CEO and Co-Founder at GradientAI. Have any questions for Chris? Reach out via email or check out their website.They explore why GradientAI focuses specifically on the healthcare industry and how its innovative solutions are enhancing patient care and operational efficiency. They also address common concerns surrounding AI adoption and share exciting use cases and future developments. Listen in as Sandy and Chris navigate the intersection of GradientAI and AI in healthcare, revealing the potential to reshape the future of medicine.GradientAI enables enterprises to automate their complex data workflows using its AI-powered data-reasoning platform. They work with many integrated care providers and health tech companies to power processes across the organization, from medical note auditing to the improvement of care to patients, benefit management, claims processing, and data reconciliation. Enterprise AI automation in healthcare, powered by Nightingale - a domain-specific model designed specifically for healthcare.In this episode, they talk about:Why GradientAI Focuses on Healthcare and the Benefits of AI in HealthcareHow GradientAI Helps the Healthcare IndustryPros and Cons of Workflow Tools That Limit Information in HealthcareThe Transformative Technology of AI in the Healthcare IndustryUse Cases, Trials, and Development of AI in HealthcareAddressing Concerns of Those Wary About AI in HealthcareThe Future of GradientAI and AI in HealthcareA Little About Chris:Chris is the Co-Founder and CEO at Gradient, who most recently led Studio AI at Netflix and was an architect of early domain expert LLMs for content production and intelligence. Prior to joining Netflix, Chris held a variety of leadership roles at Pinterest, Opendoor, and Meta. Chris started his career in finance and holds a dual bachelor's degree in computer science and business and a master's degree in computer science from UPenn.

 In this conversation, Sandy Vance speaks with Pratap Khedkar, CEO of ZS, about the pressing issues in healthcare, particularly the scarcity of providers and the potential of AI to create healthcare abundance. They discuss the gaps in the current healthcare system, the global provider shortage, and the role of AI in addressing these challenges. Khedkar emphasizes the importance of trust in AI, the need for regulatory frameworks, and shares real-world use cases of AI improving patient care and clinical trials. The conversation concludes with a look ahead to ZS's vision for the future of healthcare and the integration of AI.In This Episode, they talk about : ZS aims to improve life through healthcare innovation.Healthcare gaps are widening, leading to patient dissatisfaction.AI can help bridge the gap between data and human capability.The US faces a significant shortage of healthcare providers.Trust in AI is a major barrier to its adoption in healthcare.AI can predict patient drop-off rates for medications.Regulatory frameworks are needed for AI in healthcare.Collaboration between public and private sectors is essential for AI standards.AI tools can enhance the patient experience and reduce burnout.The future of healthcare will involve a synergy between humans and AI.A little about Pratap:Pratap was elected CEO of ZS in July 2021. Prior to this, he led the firm’s global pharmaceuticals practice for nine years, as well as a practice focused on the dynamics of healthcare ecosystems. He founded and led its advanced data science capability track, which focuses on AI.

In order to deep dive into these topics, Sandy chats with Tariq Khan from Reteta about the new possibilities for AI in improving care visibility and advancing diagnostics and therapeutics. Tariq talks about AI for clinical documentation and revenue management, AI in wearable sensors/digital biomarkers and digital therapeutics design (including validation studies), pharmacovigilance automation, and ai-driven EHR and real-world health data processing.In this episode, they talk about:Reteta is an AI platform and app that integrates with EHR and automates patient charting and notesCare delivery processes and back office processesIn what ways can AI enhance patient outcomes while simultaneously lowering costsExamples of AI applications that have successfully improved care visibilityAI is pushing the boundaries of diagnostics and therapeutics in both healthcare and life sciencesThe role of AI will evolve in the next 5 years within these fieldsExamples of AI applications that have successfully improved care visibility and patient managementHow AI is pushing the boundaries of diagnostics and therapeutics in healthcare and life sciencesThe significant contributions of AI to advancing health equity in diverse populationsPredictions on how AI will evolve over the next five years in healthcare and life sciences.Case studies where AI has significantly transformed specific aspects of healthcare and life sciencesA Little About Tariq:Tariq Khan is an enterprise strategist for AI transformation working with C-suite clients to realize the re-invention of business using AI. He has cofounded GenAI product startups to lead the transformation of healthcare and life sciences from the front. He serves as the Chief Technology and Chief AI Officer at Reteta.

In this episode, host Sandy Vance is chatting with CTO & Co-Founder Mark Stoehr, and Jack Ryan, Chief Product Officer, both from XSELL, the leader in conversational AI for contact centers. They’re here to discuss their innovative eXpert Language Model (XLM), designed for real-time dialogue. They will explore the key challenges facing the industry, the benefits of AI in enhancing agent efficiency and customer satisfaction, and gain valuable insights into the future of AI in contact centers. Whether you’re a tech enthusiast or a healthcare professional, this conversation promises to shed light on how generative AI is reshaping the landscape. In this episode, they talk about:XSELL’s Journey into the Healthcare SpaceThe Benefits of Generative AI's AdaptabilityFeedback, Reviews, and Use Cases for XSELLThe Role of AI in Contact CentersDelivering High Value to Organizations with Low InvestmentHow Insurance Companies Are Using and Considering Generative AIThe Importance of Respecting Domain ExpertsXSELL’s Vision for the Future of Generative AI in HealthcareA Little About Jack and Mark:Jack Ryan is Chief Product Officer at XSELL. Jack comes to XSELL from a job leading user-facing products at Google Meet, AWS (Amazon Connect), and Qualtrics. As a technical lead, Jack worked across engineering, product, and UX to drive innovation and deliver exceptional user experiences.Mark Stoehr is the CTO and technical Co-Founder of XSELL Technologies. While he was pursuing PhD in Computer Science from University of Chicago, he met co-founder Matt Coughlin and developed the vision of an AI that is trained to replicate great performance by a company's agents. Prior to that, during his PhD program, he had spent some time working on Google Home and consulted for several start-ups.If you want to reach out to XSELL with questions or comments, email their marketing team at marketing@xselltechnologies.com