The Beat AI @ HLTH Series: From Expertise to Engagement: Real-time AI-Coaching Solution Designed by Your Top Performers for Enhanced Healthcare Outcomes and Improved Customer Care
In this episode, host Sandy Vance is chatting with CTO & Co-Founder Mark Stoehr, and Jack Ryan, Chief Product Officer, both from XSELL, the leader in conversational AI for contact centers. They’re here to discuss their innovative eXpert Language Model (XLM), designed for real-time dialogue. They will explore the key challenges facing the industry, the benefits of AI in enhancing agent efficiency and customer satisfaction, and gain valuable insights into the future of AI in contact centers. Whether you’re a tech enthusiast or a healthcare professional, this conversation promises to shed light on how generative AI is reshaping the landscape.
In this episode, they talk about:
- XSELL’s Journey into the Healthcare Space
- The Benefits of Generative AI's Adaptability
- Feedback, Reviews, and Use Cases for XSELL
- The Role of AI in Contact Centers
- Delivering High Value to Organizations with Low Investment
- How Insurance Companies Are Using and Considering Generative AI
- The Importance of Respecting Domain Experts
- XSELL’s Vision for the Future of Generative AI in Healthcare
A Little About Jack and Mark:
Jack Ryan is Chief Product Officer at XSELL. Jack comes to XSELL from a job leading user-facing products at Google Meet, AWS (Amazon Connect), and Qualtrics. As a technical lead, Jack worked across engineering, product, and UX to drive innovation and deliver exceptional user experiences.
Mark Stoehr is the CTO and technical Co-Founder of XSELL Technologies. While he was pursuing PhD in Computer Science from University of Chicago, he met co-founder Matt Coughlin and developed the vision of an AI that is trained to replicate great performance by a company's agents. Prior to that, during his PhD program, he had spent some time working on Google Home and consulted for several start-ups.
If you want to reach out to XSELL with questions or comments, email their marketing team at marketing@xselltechnologies.com