The Plumm Pod

In this episode, Alice Stone shares her journey from HR apprentice and young mum to People Director and why a truly human-centred approach beats rigid rules. We unpack the real difference between legal flexible working and lived flexibility, how to kill presenteeism, and the systems that create safety, trust and performance.You’ll learn:Legal vs lived flexibility and what high-trust cultures actually doHow to measure impact (pulse checks, outcomes over hours, retention signals)The manager shift: from micromanaging time to coaching for resultsPractical playbook: job-sharing, hybrid done well, “Level 10” meetings, employee voiceIf this gave you something useful, subscribe and share it with a leader who needs to hear it.Chapters:00:00:00 — Plan or Chance? Alice’s Start00:00:20 — From Midwife Dreams to HR00:02:21 — Apprenticeships, Not One Path00:03:18 — Becoming a Mum Changed HR00:04:19 — Kind vs Nice at Work00:05:12 — Flexibility: Law vs Reality00:06:20 — Job-Sharing, Hybrid, Wellness Days00:07:58 — What Flexible Cultures Feel Like00:09:57 — Trust Adults, Measure Outcomes00:11:45 — Productivity Gains, Not Presenteeism00:13:52 — Winning Stakeholders: Speak Their Language00:15:54 — Presenteeism & Sick-While-Working Trap00:17:11 — Outcomes Over Hours, Anywhere Work00:18:52 — Safety First: “If You’re Ill, Rest”00:20:58 — Spot Burnout: Pulse & Training00:22:44 — Define Flex Here: What We Celebrate00:23:54 — Employer Brand: Compete on People00:25:34 — Retention Proof & Real Support00:27:28 — Building Safety: Ways-of-Working Labs00:30:11 — What Is a Level 10 Meeting?00:31:30 — From ‘How Do We…?’ to ‘We Will’00:33:42 — Advice to My Younger Self

Working parents aren’t the exception, they’re half your workforce.In this episode, Becki Nazareth (L&D leader, turned working parent & carer specialist) shares what really breaks and fixes the experience for parents at work, from policy basics to culture, flexibility and line manager reality.You’ll learn:Why policy is just the foundation and what proactive support really looks likeHow to educate “accidental managers” and build inclusive, flexible teams that performThe return to work gap: identity shifts, re-induction, and using the SCARF model for certaintyWhat data leaders need (and how to get it) to win the case for flexibilityIf this helped you, subscribe and share it with a leader who needs to hear it.Chapters (Timestamps)00:00:00 — People Work: Plan or Chance?00:00:36 — From Teaching to L&D to HR00:02:23 — Why Becki Backed Working Parents00:04:10 — Who Counts: Parents and Carers00:05:36 — Policy Shifts & Systemic Gaps00:07:20 — Start With Policy, Don’t Stop There00:09:03 — The Manager Mindset Shift00:11:12 — Beyond One-Off Workshops00:12:40 — Spaces That Actually Help (ERGs, Talks)00:14:05 — What “Doing It Well” Looks Like00:16:00 — The Identity Shock of Return00:17:35 — SCARF & Creating Certainty00:19:42 — Reactive vs Proactive HR00:21:10 — Re-Induction: Onboarding… Again00:23:22 — Hybrid, Mandates & Real Flexibility00:25:24 — Win Leaders With Data00:27:28 — Measure What Happens After Return00:29:28 — New Stages: School & Holidays00:30:51 — One Piece of Career Advice00:31:37 — Know Your Values, Decide Faster00:32:20 — Closing Thanks

A career in HR isn’t about formal training, it’s about skills you already have.In today’s episode, Rosalinda Buttice shares her remarkable journey from barista to Head of People Operations at Pension B. She talks about how the skills she developed in hospitality have shaped her approach to leadership and people management in the world of HR.Key Takeaways:The power of interpersonal skills in leadership, from hospitality to HRHow leadership is the most transferable skill for success, and why it’s key to building trust within teamsWhy adaptability is crucial in the fast-paced world of HR, and how you can start practicing it todayThe importance of prioritisation in both hospitality and HR to stay ahead in a constantly changing environmentIf you’re ready to take your career to the next level, subscribe and share this episode with someone who needs to hear Rosalinda’s inspiring journey!Chapters:00:00:00 From Barista to HR00:01:59 The Importance of Mentorship00:04:03 What are Transferable Skills?00:06:22 Top Skills from Hospitality to HR00:08:07 Building Human Connections in HR00:09:33 The Power of Leadership00:11:43 Creating a Circle of Safety00:13:33 Leadership Skills Beyond the Workplace00:16:59 Skills Needed for the Future of HR00:18:12 How to Be More Adaptable in HR00:19:12 The Art of Prioritization00:23:20 Building Bridges Between Teams00:25:01 How to Influence Senior Stakeholders00:26:33 The Importance of Being Yourself00:29:01 The One Skill to Focus On Today00:30:50 Advice to My Younger Self00:32:05 Closing ThoughtsSubscribe, share and stay tuned for more insights.

We say we’re “people first”, but candidates can tell when we’re not. This conversation is a reality check for how hiring actually feels in 2025.In this episode, Marie Chaproniere reveals how she fell into HR from performing arts and why great Talent Acquisition is far more than filling roles. We unpack what a real candidate experience looks like today, the mess, the honesty, and why transparency beats polish every time.You’ll learn:The difference between recruitment and true TA and why strategy wins over speedWhat “good” candidate experience looks like now (and the red flags to kill immediately)How to stay human with ATS and AI, you can’t automate empathyPractical inclusion: accommodations, the “cafeteria” model, and why truth-telling attracts the right peopleIf this helped you hire better or get hired better subscribe and share this with someone who needs it.Chapters00:00:00 — From Dance Studio to HR00:00:29 — Falling Into TA by Accident00:02:57 — TA vs Recruitment: The Real Difference00:04:11 — What “Good” Candidate Experience Means in 202500:05:39 — Tech’s Limits: You Can’t Automate Empathy00:07:16 — Public Call-Outs & Why Brand Behaviour Matters00:08:34 — Small Wins in Hypergrowth Hiring00:09:56 — Radical Transparency in Job Ads00:11:43 — Attracting for Fit, Not Volume00:13:28 — Truth-Telling Cultures Beat Perfect Stories00:14:43 — Inclusion by Default: Real Accommodations00:16:41 — The “Cafeteria” Model for Interviews00:19:30 — Where to Communicate Adjustments (Beyond JDs)00:21:33 — What Great Looks Like: Real Examples00:24:33 — Start With an Audit: Language, Process, Data00:26:38 — Map the Bad to Design the Good00:27:17 — Sharing Interview Questions Ahead of Time00:28:44 — Safe to Fail: Culture That Grows People00:30:36 — Using AI Well (Without Losing Yourself)00:31:15 — Metaview, Notes & Better Feedback Loops00:32:39 — Advice to My Younger Self00:33:58 — Choosing Authenticity (Even When Scary)

What if it all works out?In this episode, we chat with Abigail Cooper, People Partner, who shares invaluable insights on scaling teams and HR strategy. Abigail Cooper's journey from admin roles to shaping internal communication and succession planning provides a powerful blueprint for businesses navigating the future of work.You’ll learn:The core principles of internal comms that will keep your team engaged and aligned.Why managers are key to successful HR communication (and how to train them).How to create clarity and reduce overwhelm with a simple, scalable communication framework.The key to creating psychological safety and a resilient leadership culture.If you’re ready to rethink your internal comms and team strategies, subscribe for more impactful HR insights.Chapters:00:00:00 — From Admin to HR Strategy00:02:30 — Confidence in the Chaos00:04:02 — Internal Comms: A New Era00:06:56 — The HR Role Shift00:09:55 — Internal Comms Framework00:12:25 — Connecting with Managers00:14:18 — Overcoming the Overwhelm00:16:58 — Communication Cadence00:18:53 — The One Source of Truth00:21:40 — Understanding Your Team’s Needs00:23:10 — Planning for Success00:25:40 — Storytelling for HR00:27:39 — Scaling for the Future00:29:12 — What’s Missing in Your Strategy?00:31:10 — Overcoming Imposter Syndrome00:34:18 — What If It All Works Out?

In this episode, Claire shares her journey from HR to well-being strategist, revealing why setting boundaries is key to both personal and professional success. Claire talks about the challenges of overcommitting and how finding balance in the workplace is more crucial than ever, especially after the pandemic.You'll learn:Why well-being should be prioritised in the workplace to boost productivityHow to set and maintain boundaries without feeling guiltyWhy internal comms play a huge role in employee satisfaction and engagementThe importance of knowing your worth and advocating for your needsDon't miss this insightful conversation, subscribe for more episodes and share with a leader who needs a plan, not a panic!Chapters:00:00:00 — The Road to HR00:02:30 — Why HR Wasn’t What I Expected00:04:02 — Internal Comms: The Emotional Infrastructure00:06:56 — HR’s Evolving Role in Well-Being00:09:55 — Why Well-Being Comes First00:12:25 — The Shift from Hustle to Sustainable Work00:14:18 — Creating Micro Boundaries for Maximum Impact00:16:58 — How Stress Impacts Productivity00:18:53 — Fighting the People-Pleasing Cycle00:21:40 — Advocating for Yourself at Work00:23:10 — Leading with Vulnerability00:25:40 — Boundary Setting Without Guilt00:27:39 — Why Everyone Needs Boundaries00:29:12 — How to Build Healthy Work Relationships00:31:10 — What I Wish I Knew About Boundaries Earlier00:33:40 — The Power of Saying ‘No’

When 42% of leaders leave without warning, most companies panic. Amanda, finance turned HR strategist and chartered manager, explains how to future-proof your team before the vacancy hits.In this episode, we unpack practical, data-driven succession planning, why “accidental managers” are costing you growth, and how HR earns a real seat at the table by thinking like a business owner.You’ll learn:What succession planning really is (and isn’t) and how to start it in a weekThe data, dashboards and conversations HR must run to stop talent gapsHow to develop managers who can actually lead (not just do the job)Why cross-generational hiring (T-Levels, grads) keeps you relevant in an AI worldThe underrated skills: mediation, communication, reflection, resilienceIf this helped, subscribe for more episodes and share with a leader who needs a plan, not a panic.Chapters 00:00:00 — Chance, Not Plan: Amanda’s HR Origin00:02:18 — Thrown In: Studying While Doing the Job00:04:50 — Succession Defined: Your People Contingency Plan00:06:56 — Scaling Playbook: Building Talent “Our Way”00:07:58 — From Gut to Data: Decisions That Stick00:09:55 — HR at the Table: Think Like an Owner00:12:25 — Why Most Succession Fails (And Who’s Missing)00:14:18 — Planning in Uncertainty: Hire the Future In00:16:58 — Maintain vs. Hyper-Scale: Knowing Your Path00:18:53 — Career Moats: Learning, Credentials, Confidence00:19:50 — Reflection as Strategy: Walk, Think, Improve00:23:10 — Accidental Managers: The Hidden Cost00:27:00 — Next-Gen Leadership: Firm, Human, Resilient00:29:12 — Post-COVID Reality: Psychological Safety Pays00:31:10 — Hard Talks, Soft Skills: Mediate & Communicate00:34:18 — One Thing I’d Tell My Younger Self

We say we want “nice” cultures, then wonder why people burn out.Tiger de Souza, People leader at Samaritans, reveals how charities and mission-driven teams can balance purpose, limited resources, and real human support without losing clarity or standards.What you’ll learn:Why “nice” cultures exhaust people and why kind cultures performThe 4 leadership principles Samaritans use (accountability, empowerment, inclusion, connection)How to equip managers for monthly, meaningful performance conversationsHybrid/volunteer culture at scale: 20,000 volunteers, new norms, real psychological safetyWhere AI helps ops, but can’t replace human connection in crisisIf you lead people (in charities or beyond), this conversation will reset how you think about culture, performance, and wellbeing.👉 If this helped, subscribe and share with a leader who needs it.

What happens when you climb to the top of your career… but lose yourself along the way?In this powerful conversation, Matt shares how he accidentally fell into HR, rose through global roles at UBS, and then faced the devastating reality of burnout that cost him his health, career, and identity.We uncover:How recruitment turned into a global HR careerThe hidden drivers behind burnout and why so many ignore the signsWhy HR professionals are at the highest risk of emotional exhaustionThe three “buckets of burnout” and how to protect yourself from themPractical tools to set boundaries and recover before it’s too lateThis is not just an HR story, it’s a human story. If you’ve ever felt overwhelmed, detached, or on the edge of burnout, this episode might just change the way you approach your work and your life.Chapters00:00 – Falling into HR by accident01:00 – Recruitment, sales pressure & global moves02:40 – UBS opportunity & career breakthrough04:30 – Burnout disguised as success06:20 – The toxic drive of “not good enough”08:00 – What burnout really feels like09:45 – Therapy, coaching & rebuilding identity11:30 – Discovering the power of coaching13:10 – Why HR faces higher burnout risks15:20 – The breaking point moment16:40 – Catching stress before it becomes burnout18:20 – Signs of exhaustion & irritability20:00 – Detachment, cynicism & losing purpose23:20 – The tension at the heart of HR25:10 – The three buckets of burnout explained28:40 – Purpose, values & dangerous overcommitment32:00 – Overwhelm vs. burnout – the difference34:10 – Weekly check-ins to stay vigilant35:40 – Boundaries, respect & saying no37:20 – Peak performance through rest39:20 – Advice to my younger self: “Look at the evidence”

What if the key to retention, engagement, and authentic leadership isn’t perks or pay but community?In today’s episode, I sit down with David Hughes, Global Head of Talent at Costa Coffee, whose journey took him from competing for Great Britain in athletics to leading people, purpose, and community in one of the world’s most recognisable brands.We explore:How sport shaped his leadership philosophy and resilience.Why community is the most overlooked driver of engagement and retention.The rising influence of Gen Z and their demand for authenticity.How brands can avoid “whitewashing” and build trust through meaningful action.This is a masterclass in understanding why authenticity, purpose, and connection will decide the future of work.👉 If you found this conversation valuable, subscribe for more episodes and share this with someone who needs to hear it.Chapters00:00:29 – HR: Planned or by chance?00:01:27 – From GB athlete to HR leader00:02:19 – How sport shaped leadership00:04:04 – Leaving athletics & finding purpose00:05:51 – From recruitment to Boots & HR00:07:03 – What community really means00:09:55 – The data: community reduces turnover by 50%00:11:23 – Why Gen Z changed everything00:12:45 – Community, charity & the HR function00:14:42 – Building local impact: the SEN school project00:16:24 – Skills vs. qualifications: the future of work00:18:38 – The four pillars of talent at Costa00:20:11 – What EVP really means (and why most get it wrong)00:23:09 – Authenticity vs. whitewashing in employer branding00:24:59 – Gen Z: why they can’t be fooled00:27:03 – The real cost of ignoring community00:29:47 – A life-changing trip to Colombia00:31:54 – How to convince senior stakeholders00:33:02 – Advice to my younger self: mistakes & fourth gear00:34:55 – Why slowing down creates better work00:36:10 – Closing reflections on purpose and belonging