The Strategy of Health

In this engaging interview, Jill Anderson, System Vice President of Patient Experience at RWJ Barnabas Health System, delves into her dedicated journey towards enhancing patient care. With a rich background in data analytics and process improvement, Jill oversees initiatives to boost patient experiences within New Jersey's largest academic healthcare system. She discusses leveraging Lean Six Sigma in healthcare, her passion for refining processes, and her innovative approaches to raising patient satisfaction levels. Highlighting her commitment to empathy and excellence, Jill offers insights into leadership challenges, healthcare billing complexities, and the significance of aligning patient and provider perspectives for a more supportive healthcare environment.

In this engaging interview, join Cole from the American Journal of Health Care Strategy as he speaks with Efua, an Administrative Fellow at Cooper Health in Camden, NJ. Efua shares her rich journey from her academic pursuits in Virginia and Texas to her current endeavors in Camden. She explores the hurdles and victories of transitioning into healthcare administration, underscoring the significance of volunteer work and the profound influence of mentorship along her path. From her early engagement with the business aspects of healthcare to her future goals in healthcare law, Efua provides insightful reflections for anyone interested in healthcare strategy and administration.

We're so proud to present our first video interview with Caroline Burns, MHA of the University of Scranton and Nemours. Caroline shares valuable insights for graduate students, fellows, and early careerists alike.