In this engaging interview, Jill Anderson, System Vice President of Patient Experience at RWJ Barnabas Health System, delves into her dedicated journey towards enhancing patient care. With a rich background in data analytics and process improvement, Jill oversees initiatives to boost patient experiences within New Jersey's largest academic healthcare system. She discusses leveraging Lean Six Sigma in healthcare, her passion for refining processes, and her innovative approaches to raising patient satisfaction levels. Highlighting her commitment to empathy and excellence, Jill offers insights into leadership challenges, healthcare billing complexities, and the significance of aligning patient and provider perspectives for a more supportive healthcare environment.
The Strategy of Health