The Best Practices Show with Kirk Behrendt

Do you start every month with an empty schedule? Is your team scrambling to fill your chairs? There's a better way to keep your practice full! In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down pre-appointment percentage and the missed opportunities when you don't schedule your patients’ next visits. To learn how to pre-appoint patients and keep them tethered to your practice, listen to Episode 913 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 913: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (July 18th, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-18-2025-ttt-study-club-tickets-1205460116659Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Main Takeaways:Keep your pre-appointment percentage above 65% to reduce patient attrition.Set the expectation that every patient leaves with their next visit scheduled.Scheduling your patients’ next appointment is the default. It’s not optional!When patients cancel, reschedule the appointment in that moment.Tie patients’ appointments to their health goals to build value.Have a system to work your unscheduled patient list.Snippets:0:00 Introduction.0:37 Pre-appointment percentage, explained.4:53 How this metric impacts your practice.9:48 Favorite phrases for scheduling patients.11:52 Countermeasures.15:16 ACT’s BPA.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

You became a dentist for the freedom it provides. But PPOs are putting a chokehold on that freedom! In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to do a deep dive into how you can break free from PPOs for a better practice and better life. They share the tools you can use, what steps to take, and how to choose which PPOs to strategically drop first. If you're ready to reclaim your freedom, listen to Episode 912 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubSend Gina an email to learn more about ACT: gina@actdental.com Send Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 912: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (July 18th, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-18-2025-ttt-study-club-tickets-1205460116659Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Main Takeaways:You give patients treatment plans before doing dentistry. Do the same for your practice.It doesn't have to be all or none with PPOs. Determine what's the right mix for you.Understand and shrink the different gaps you have to increase your profitability.Figure out which plans you're losing money on so you can drop them first.Eliminate your limiting beliefs. Not everyone will leave your practice.Snippets:0:00 ACT’s TTT, BPA, and Pro Coaching.2:58 Why this is an important topic.7:10 Know your gaps.11:36 Know the basic metrics first.18:22 Tools and resources in the BPA app.20:04 The Patient Segment Scorecard.22:47 Shrink the gap with less energy.26:30 Know which plan to drop first.33:21 Practice example: The treatment plan.38:22 Q&A: Thoughts on a PPO that has a lot of patients and a high write-off.42:11 Verbal skills matter.43:29 A great tip from Dr. Christopher Mazzola.45:27 Practice example: The treatment plan, continued.48:23 Final takeaways.49:53 Q&A: How to get ACT’s PPO Roadmap.51:15 Q&A: Does APV include hygienists?Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.

Sometimes, you have a bad hire. But oftentimes, it’s bad onboarding! In this episode of Practical Solutions Day, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you understand the importance of onboarding and how to do it right. To learn how to onboard — not waterboard — new team members, listen to Episode 911 of The Best Practices Show!Learn More About Adriana:Join Adriana on Facebook: https://www.facebook.com/adriana.boothFollow Adriana on Instagram: https://www.instagram.com/adrimariebSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 911: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (July 18th, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-18-2025-ttt-study-club-tickets-1205460116659Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Become ACT’s BPA Premium Member for the 3-3-3 Onboarding Tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2F3-3-3-onboarding-model#emailBecome ACT’s BPA Premium Member for the Check-In Agenda: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fcheck-in-agenda-guide#emailMain Takeaways:When done right, onboarding builds trust, loyalty, and retention.Done poorly, new hires feel uncertain, overwhelmed, and frustrated.Start with purpose. Help new hires see your culture, values, and vision.Set clear expectations and attainable targets to build your team’s confidence.Create belonging and ownership. People stay where they are seen, heard, and valued.Snippets:0:00 Introduction.2:59 Why this is an important topic.5:03 1) Start with purpose.12:01 2) Set clear expectations.17:20 3) Create belonging and ownership.24:01 A crazy onboarding story.26:35 ACT’s BPA and resources.Adriana Booth, BS, RDH Bio:Adriana Booth is a Lead Practice Coach who partners with dentists and their teams to cultivate leadership skills, build practice growth, and streamline business practices. After spending nearly two decades in the dental industry working with top-notch dental teams, Adriana came to ACT to share her passion for professional growth, high-level training, and systems creation with our clients. As a dental hygienist with a love for continuing education and personal growth, helping a practice become successful is at the heart of her passion for dentistry.Adriana has a B.S. in Dental Hygiene from West Liberty University/O’Hehir University. By being involved in several Columbus, Ohio, study clubs, Adriana maintains strong relationships within her local dental community. She enjoys a variety of fitness activities, family time, good books, and at the top of her list, her fur babies.

Your patients might agree to full-case treatment. But how many schedule those appointments same-day? In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down treatment dollar amount acceptance percentage. By tracking this metric, you can see how much of your diagnosed care is turning into real dentistry. To learn how to get patients to accept and schedule higher value treatment, listen to Episode 910 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 910: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (July 18th, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-18-2025-ttt-study-club-tickets-1205460116659Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Main Takeaways:Show patients the full picture. Let them decide how much they want to do, and when.For a full case, schedule as many appointments as possible, not just the first one.Present the value before the price. Use visuals to show potential outcomes.Help patients plan for the dentistry they will need in their retirement.If you have a consult room, use it! Patients will say yes to more.Have financing or payment options available.Snippets:0:00 Introduction.2:15 Treatment dollar amount acceptance percentage, explained.4:30 Why same-day scheduling is important.7:04 How this metric impacts your practice.9:14 What it looks like when it’s working well or not working well.12:05 Countermeasures.18:37 About ACT’s BPA, TTT, and Pro Coaching.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

When patients think of palatal expanders, they may think of torture devices. But with recent advancements and technology, they are more sophisticated than ever. In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Rebecca Bockow, instructor from Spear Education, to share where we are today with MARPEs and why now is the best time to offer it in your practice. To learn how you can “expand” the services you provide, listen to Episode 909 of The Best Practices Show!Learn More About Dr. Bockow:Join Dr. Bockow on Facebook: https://www.facebook.com/InspiredOrthoFollow Dr. Bockow on Instagram: https://www.instagram.com/rbockowRegister for Dr. Bockow’s Healthy Growth - Healthy Faces course (September 25-27, 2025): https://www.arnettgunson.com/healthy-growth-healthy-faces-seattleMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 909: https://www.youtube.com/@actdental/videosMain Takeaways:MARPE doesn't replace jaw surgery but is a less invasive solution for some patients.Age is no longer an impediment to MARPEs. Patients in their 60s can have it done.We can increase predictability and reduce complications with custom designs.Advancements have reduced the need for surgical intervention in adults.Educate patients. A MARPE is not a panacea for complex issues.Now is the best time to lean into MARPEs.Snippets:0:00 Introduction.1:23 Dr. Bockow’s background.5:22 Why this is an important topic.7:32 MARPEs, explained.15:05 Where we are now with MARPEs.18:35 The recovery process for patients.19:31 Age is no longer an impediment.21:04 What people get wrong about MARPEs.22:45 The future of MARPEs.25:00 Airway and periodontal implications of MARPEs.26:10 Now is the perfect time to lean in.27:19 How to get buy-in.29:55 Final thoughts.31:21 Dr. Bockow’s future course.Dr. Rebecca Bockow Bio:Dr. Rebecca Bockow is a dual-trained orthodontist and periodontist – the only dual-trained provider in Seattle and one of only a handful in the country.Dr. Bockow grew up in the Greater Seattle area and attended University Prep for high school. She received a B.S. in Biology with Honors at Haverford College, where she also played soccer, squash, tennis, and ran cross-country and track. She completed her DDS training at the University of Washington Dental School in 2007. Dr. Bockow practiced as a general dentist in Seattle for two years while simultaneously teaching at the UW dental school.Dr. Bockow completed a highly selective dual-specialty program combining Orthodontics and Periodontics at the University of Pennsylvania. She is a board-certified orthodontist and periodontist. While simultaneously enrolled in two residency programs, she also received a Master of Science in Oral Biology, focusing on intranasal ketorolac for postoperative implant pain management.Dr. Bockow lectures nationally on periodontics, orthodontics, interdisciplinary orthodontics, airway, and skeletal growth and development. She contributes to multiple professional journals as an author and editor, and she is also a resident faculty member at Spear Education.

We've all heard about workplace harassment. But how much do you really know? In this episode of Practical Solutions Day, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share everything you need to understand about harassment in a dental practice. To learn how to protect your team and practice, listen to Episode 908 of The Best Practices Show!Learn More About Alan:Give Alan a call: (800) 679-2760Send Alan an email: alan@bentericksen.com Join Bent Ericksen on Facebook: https://www.facebook.com/BentEricksenAssociatesLearn more about Bent Ericksen: https://bentericksen.comTry Bent Ericksen’s HR Director package: https://bentericksen.com/product/hr-directorLearn more on Bent Ericksen’s Resource Library: https://bentericksen.com/resource-libraryMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 908: https://www.youtube.com/@actdental/videosMain Takeaways:Know that there are multiple types of harassment.Have clear, documented policies against harassment.Different states have different harassment policy requirements.Document that you have reviewed your policies with employees.Specify who people need to report to if they're a victim of harassment.Frequently do training and reminders about your policies with your team.Take reports of harassment seriously! Don't just sweep things under the rug.Snippets:0:00 Introduction.1:11 Alan’s background.2:28 Why this is an important topic.5:06 Have clear policies in place.10:59 Important steps to take.17:41 What dentists get wrong about harassment.23:39 Final thoughts.25:20 More about Bent Ericksen and how to get in touch.Alan Twigg Bio:Alan Twigg is the president of Bent Ericksen & Associates. For over 10 years, he has guided thousands of clients and consultants through the ever-changing world of HR and employment compliance. He is a speaker, consultant, and author who is passionate about bringing education and peace of mind to such a confusing topic.As a strong proponent of symbiotic employer-employee relations, Alan is passionate about teamwork and positive work cultures, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels. 

907: The Bright Future of Private Care Dentistry – Dr. Barrett Straub & Dr. Jeff OsborneWe've all heard it for years: private practice is dying. But is this actually true? In this bonus episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Dr. Jeff Osborne, chief dental officer of Smile Source, to talk about the state of private care dentistry and to prove that it is thriving now more than ever. Dentistry is still in its golden age! To learn why the future of private practice is so bright and how to love being a practice owner, listen to Episode 907 of The Best Practices Show!Learn More About Dr. Straub & Dr. Osborne:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubFollow Dr. Osborne on Instagram: https://www.instagram.com/legacyranchdentaltxLearn more about Smile Source: https://smilesource.comRegister for Smile Source Exchange (September 10-13, 2025): https://sstheexchange25.eventscribe.netMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 907: https://www.youtube.com/@actdental/videosMain Takeaways:Contrary to popular belief, private practice is thriving.With AI and other technology developing, dentistry is in its golden age.Patients need and want comprehensive care, and they are willing to pay for it.Owning your own practice means freedom and a better life — it just takes some work.Master the three circles of the dentist — clinician, entrepreneur, and boss — for success.Snippets:0:00 Introduction.2:12 Why dentistry is still in the golden age.10:31 The three circles of being a dentist.13:35 It’s never been a better time to be a practice owner.17:53 More about ACT’s BPA.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.Dr. Jeff Osborne Bio:Dr. Jeffrey Osborne earned his Doctorate of Dental Surgery from the University of Texas Dental Branch at Houston in 1989. He opened his first dental office in West Houston upon graduation and has owned multiple offices throughout the Greater Houston area.Dr. Osborne was also on the Board of Directors of the Greater Houston Dental Society and served as the vice president for two years. He holds an MBA in healthcare administration from the University of Houston-Clear Lake and has served as a dental director for Cigna Dental. He was also the Texas dental director for United Concordia Dental Insurance. While at United Concordia, he oversaw the administration of the dental portion of the Texas Children's Health Insurance Program. He was also employed as the director of quality assurance for South Texas Dental.Dr. Osborne is now the chief dental officer for Smile Source, a group dedicated to helping independent dentists thrive together. He currently resides in Pilot Point, Texas. He is married to Kim and is the proud father of Shelby, Heather, and Jack.

Do you want a productive, predictable schedule? Knowing this one number will make that happen! In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down patient acceptance percentage. By tracking this metric, you can increase case acceptance, improve your production, and help patients get the care they need more quickly. To learn how to fill your schedule with more high-value visits, listen to Episode 906 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 906: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (July 18th, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-18-2025-ttt-study-club-tickets-1205460116659Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Main Takeaways:Start by building value during the treatment presentation.Ensure that your team is equipped to handle objections.Practice using “so that” statements with your team.Ground conversations in outcomes, not just price.Snippets:0:00 Introduction.2:13 Patient acceptance percentage, explained.5:17 Build value during treatment presentation.8:08 What high and low patient acceptance percentages mean.10:59 Without value, there's only price.13:13 Use the “so that” method.17:27 Eliminate the word “need”.17:57 Equip your team to handle objections.19:58 About ACT’s BPA, TTT, and Pro Coaching.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

How do you find your sweet spot of what you're good at and what you like? In this episode of Clinical Edge Fridays, Kirk Behrendt brings in Dr. Jaren Argyle, founder of The Elevated Dentist, to share his difficult journey from doing procedures he hated and being “done” to becoming the most fulfilled in his life and career. If you're unhappy where you're at, don't stay stuck! To learn how you can get the most out of your personal and professional life, listen to Episode 905 of The Best Practices Show!*If you or someone you know — in or out of the dental community — is struggling with depression or is in distress, resources are linked for you below.Learn More About Dr. Argyle:Join Dr. Argyle on Facebook: https://www.facebook.com/jarenargyleFollow Dr. Argyle on Instagram: https://www.instagram.com/argyledentalSchedule your consultation with Dr. Argyle: https://www.theelevateddentist.com/schedule-your-consultationMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 905: https://www.youtube.com/@actdental/videosContact the 988 Suicide and Crisis Lifeline: Call or text 988Suicide Prevention Lifeline website: https://suicidepreventionlifeline.orgSubstance Abuse and Mental Health Services Administration website: https://www.samhsa.gov/find-help/national-helplineAmerican Association for Marriage and Family Therapy: https://www.aamft.org“Are Dentists Really More Prone to Suicide?” by Elizabeth Brown: https://www.vice.com/en/article/5344jz/are-dentists-really-more-prone-to-suicideCDC Risk and Protective Factors for Suicide: https://www.cdc.gov/suicide/risk-factors/?CDC_AAref_Val=https://www.cdc.gov/suicide/factors/index.htmlRead Into the Magic Shop by Dr. James Doty: https://www.penguinrandomhouse.com/books/316170/into-the-magic-shop-by-james-doty-mdLearn more about Dan Sullivan’s Strategic Coach program: https://www.strategiccoach.comDiscover your unique ability: https://private.strategiccoach.com/store/products/191Read Flow by Mihaly Csikszentmihalyi: https://bookshop.org/p/books/flow-the-psychology-of-optimal-experience-mihaly-csikszentmihalyi/8937185?ean=9780061339202&next=tMain Takeaways:Stop comparing and start collaborating. Don't stay isolated in your profession.Take time to find your unique abilities. It will require some trial and error.Figure out as early as possible how you want to practice dentistry.Remember that money isn't the only way to measure success.Discover hobbies that allow you to detach from dentistry.Don't go through your career without a mentor.Snippets:0:00 Introduction.0:45 Dr. Argyle’s background.4:44 It wasn't an easy path.10:37 Money isn't the only way to measure success.18:47 Great quotes to live by.23:44 Your goalpost will change.27:37 Find your unique ability.35:45 Take time to figure things out.37:50 Final thoughts.44:40 More about Dr. Argyle and how to get in touch.Dr. Jaren Argyle Bio:Dr. Jaren Argyle graduated from Utah State University where he received his BA in Biology. Following Utah State, he traveled to the East Coast where he received his DMD at the University of Connecticut.Dr. Argyle constantly exceeds the number of yearly required hours in continuing education. He feels it is extremely important to always be learning and staying at the leading edge of the dental sciences, technology, and materials. He has received specialized training in dental implant placement, dental sleep medicine for the treatment of obstructive sleep apnea, and TMJ therapy for individuals suffering from headaches, pain, and limitations in the movement of their jaw. He is one of only a couple of dentists in the state of Utah certified as a Qualified Dentist with the American Academy of Dental Sleep Medicine.Dr. Argyle recently received training in esthetics including Botox, fillers, and the anti-aging effects of platelet rich fibrin (PRF) in the world of esthetics. He also uses PRF in the mouth to help facilitate quicker and more predictable healing with different surgical procedures. He is involved with local study clubs as well as multiple international study clubs that consist of the top dentists in the world in the prevention and treatment of sleep apnea, TMJ therapy, and PRF treatment in dentistry.

Great workers exist — but where are they at? In this episode of Practical Solutions Day, Kirk Behrendt brings back Debra Engelhardt-Nash, co-founder of The Nash Institute, to share the most effective ways to attract and retain the amazing people that will improve your life. To learn how to build an engaged and loyal team, listen to Episode 903 of The Best Practices Show!Learn More About Debra:Text Debra for the growth conferences form: (704) 904-3459Send Debra an email: debraengelhardtnash@gmail.com Follow Debra on Instagram: https://www.instagram.com/debraengnashBook Debra for speaking or consulting: https://debraengelhardtnash.comRegister for Debra’s Dental Business School course (August 22-23, 2025): https://www.thenashinstitute.com/upcoming-events/dental-business-schoolRegister for Debra’s Team Communication Skills course: https://www.thenashinstitute.com/upcoming-events/team-communication-skillsRegister for the Academy for Private Dental Practice event (February 26-28, 2026): https://apdp.regfox.com/apdp-2026More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 903: https://www.youtube.com/@actdental/videosMain Takeaways:Good people exist. What are you doing to attract and keep them in your practice?Set aside time to check in with your team and have growth conferences.Create loyalty by inspiring your team and making them feel valued.Lead with kindness and empathy to build even more loyalty.Unite your team with your culture and core purpose.Snippets:0:00 Introduction.1:42 Good people are out there.2:50 Why this is an important topic.7:07 Have the growth conversation with your team.14:35 Have regular growth conferences for a better culture.15:20 Debra’s dermatology story.17:40 Lead with kindness to be an effective leader.20:07 Build loyalty through purpose.26:05 Final thoughts.27:40 More about Debra and how to get in touch.Debra Engelhardt-Nash Bio:Debra is a trainer, author, presenter, and consultant. Having been in dentistry for over 30 years, she engages organizations and study groups nationally and internationally. She is a continual presenter for the American Dental Association, the American Academy of Cosmetic Dentistry, and the Chicago Dental Society Midwinter Meeting. Debra is a founding member of The Nash Institute and past president of the National Academy of Dental Management Consultants. She is an active member of the American Dental Assistants Association, the American Academy of Dental Practice Administration, and the Speakers Consulting Network. She has been repeatedly recognized by Dentistry Today as a leader in continuing dental education and as a leader in dental consulting. She is also a member of the American Dental Association’s Dental Practice Management Advisory Board, and recently became the president of the Academy for Private Dental Practice.Debra is married to cosmetic dentist and dental educator, Dr. Ross Nash, of The Nash Institute for Dental Learning. She continues to work in his busy practice, doing exactly what she preaches.