The Best Practices Show with Kirk Behrendt

Dentistry is a difficult and demanding profession. But with the right people and the right resources, you can make it rewarding and worthwhile. In this episode, Kirk Behrendt brings in Dr. Louis Kaufman from Smile Source Chicago to share his journey from his time at Burger King to becoming a successful practice owner. To hear about his incredible path and the lessons he’s learned, listen to Episode 944 of The Best Practices Show!Learn More About Dr. Kaufman:Follow Dr. Kaufman on Instagram: https://www.instagram.com/kaufmanlouisRegister for the 2025 Smile Source Exchange: https://sstheexchange25.eventscribe.netMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 944: https://www.youtube.com/@actdental/videosRead Never Die Easy by Walter Payton and Don Yaeger: https://www.penguinrandomhouse.com/books/128589/never-die-easy-by-walter-payton-with-don-yaegerMain Takeaways:Attend the Smile Source Exchange, not just for the CE but to find your community.Take continuing education. It will play a big role in your life and your practice.Always look ahead to the next year. Be intentional in planning your life.Don't let your current financial burden define your next ten years.Be around and listen to other experienced entrepreneurs.Snippets:0:00 Introduction.0:43 From Burger King to dental school.7:23 After dental school and taking CE.11:18 Purchasing the practice and helping it evolve.15:33 The best business decisions Dr. Kaufman has made.16:59 A week in Dr. Kaufman’s life.19:58 The biggest challenges for young dentists today.22:28 Dr. Kaufman’s history with Smile Source.28:58 GPO, explained.31:47 The importance of being around other entrepreneurs.34:23 Why you should attend Smile Source Exchange.37:26 The next chapter for Dr. Kaufman.39:16 Final thoughts.Dr. Louis Kaufman Bio:Dr. Louis Kaufman is a nationally recognized educator, author, and practicing clinician. Born into a dental family, Dr. Kaufman is a graduate of the University of Illinois School of Dentistry. In 1995, he joined his father’s well-established, 50-year-old general dentistry practice treating third and fourth generation patients.Dr. Kaufman is a member of the Chicago Dental Society, the Illinois State Dental Society, Academy of General Dentistry, American Academy of Cosmetic Dentistry, and the American Dental Association. He also serves on the advisory board of numerous dental manufacturers, consults on product development, and educates clinicians around the globe. He lectures at approximately 20 continuing education programs annually and has published numerous articles focused on restorative and cosmetic dentistry. 

Do your patients value and trust what you're providing? There's an easy way for you to find out! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share a metric that shows how many patients are truly connected to your practice and what to do if your numbers are dwindling. To learn the low-cost way to boost your active patient and active hygiene patient count, listen to Episode 943 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com Send Gina an email to learn more about ACT: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 943: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionMain Takeaways:Use value-building language when re-appointing patients.Create a reactivation system or patients going inactive system.Actively recapture inactive family members of your active patients.Over 85% of your patients should be re-appointed for their next hygiene visit.Always re-appoint patients for their next hygiene visit before they leave your practice.Your hygiene re-appointment shouldn't be 100%. Free up patients that aren't a good fit.Snippets:0:00 Introduction.2:36 Hygiene re-appointment percentage, explained.6:12 Why this is an important topic.10:24 Ways to impact this metric.16:37 ACT’s BPA.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

Retaining patients is important — but it’s not enough for long-term success! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share a framework and system for rethinking retention and creating loyal patients who advocate for your practice. To learn how to create lasting relationships with the ultimate patient experience, listen to Episode 942 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email: courtney@actdental.com Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 942: https://www.youtube.com/@actdental/videosRegister for ACT’s BPA to access Creating a 6-Star Patient Experience: https://www.actdental.com/bpaRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionMain Takeaways:Don't spend all your time, effort, money, and energy just on acquiring new patients.When patients don't feel connected, they will quietly disappear and never return.Retention starts with how patients feel. Create an amazing patient experience.Patients will return when you make them feel seen, supported, and valued.Build value from the first time a patient calls to when they exit your office.Loyal patients will refer you to other patients who are just like them.Show gratitude. Without your patients, you don't have a practice.Snippets:0:00 Introduction.2:40 ACT’s BPA, TTT, and Pro Coaching.5:02 Why this is an important topic.9:33 Rethink new patients and existing patients.12:33 APV and net patient growth, explained.18:46 Practice example of APV.20:36 Q&A: Is APV reported in Dental Intel?22:30 Practice example of net patient growth.23:46 Recaptured patients and lost patients, explained.27:15 Practice example of net patient growth, continued.30:25 ACT’s Creating a 6-Star Patient Experience resource.32:06 Guide your patients through the initial phone call.36:05 Value your existing patients.36:53 Q&A: How to guide patients after saying, “Yes, we’re taking new patients”.39:33 The initial phone call, first visit, first hand-off, chair time, and patient exit.47:48 Evaluate the four key follow-up systems.51:30 Final takeaways.59:54 Q&A: Does APV change based on if you're fee-for-service or a high PPO practice?1:01:14 Q&A: Is there a new patient goal for an office with three dentists and five hygienists?Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

Are you feeling exhausted, unfulfilled, and unhappy? It doesn't have to stay that way! In this episode, Kirk Behrendt brings back Dr. Kevin Groth, a long-time ACT client, to share his journey from rock-bottom to success and the steps you can take to find fulfillment and happiness. To learn how to reframe adversity and make your life better, listen to Episode 941 of The Best Practices Show!Learn More About Dr. Groth:Give Dr. Groth a call: (248) 229-9380Send Dr. Groth an email: kevingroth@gmail.com Join Dr. Groth on Facebook: https://www.facebook.com/grothdentalFollow Dr. Groth on Instagram: https://www.instagram.com/drkevingrothMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 941: https://www.youtube.com/@actdental/videosRead Buy Back Your Time by Dan Martell: https://www.buybackyourtime.comRead Die with Zero by Bill Perkins: https://www.diewithzerobook.com/welcomeMain Takeaways:Out of every adversity comes opportunities.Don't try to hide and solve problems on your own.Stop trying to do it all. Delegate to protect your time.Learn how to take care of your physical and mental health.Identify the things that will simplify your life. Simplicity leads to joy.Start saying no more often — especially to things you don't want to do.Snippets:0:00 Introduction.1:34 Hitting rock-bottom.5:52 The evolution of Dr. Groth’s practice style.8:47 Reframing adversity.10:16 Simplicity, defined.12:59 Deciding to drop insurance.17:21 The importance of having a great team.20:09 Learn to take care of yourself.26:20 Don't try to do it all.28:44 Protect your time.31:30 Hardship brings opportunities.33:09 Find ways to simplify your life.36:12 Say no more often.38:26 Final thoughts.40:04 How to get in touch with Dr. Groth.Dr. Kevin Groth Bio:Dr. Kevin Groth’s primary goal is for every person to walk out of his office knowing that they received the highest-quality, most personalized care possible. Dentistry is more than just a profession for Dr. Groth. He sees every patient as an extension of his own family. When you are in his chair, you’ll always be treated well. His favorite part of being a dentist is that every day and every patient is different. He loves the variety of people he gets to meet and procedures he performs to help patients maintain their smiles. Since graduating from the University of Michigan School of Dentistry, Dr. Groth has been recognized locally by Hour Detroit Magazine as a Top Dentist, and nationally as a Top Doc. As a passionate dentist who wants to provide the best care for his patients, he pursues continuing education through The Dawson Academy, serves on the executive board of the Periodontal Bunting Society, and is the Assistant Clinical Director of the Society of Comprehensive Dentists. He has also served as an adjunct clinical faculty member at the University of Michigan School of Dentistry. 

You will always need new patients. But you also need to keep your current patients active — especially through hygiene! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down why hygiene re-appointment matters and what you can do to improve your numbers. To learn the easiest way to increase revenue without chasing production, listen to Episode 940 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email for your practice assessment: courtney@actdental.com Send Gina an email for your practice assessment: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 940: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionMain Takeaways:Aim to have 85% or higher in hygiene re-appointment.Assess your recare, patient education, and scheduling systems.Always pre-schedule patients before they leave for their next recare visit.Don't just focus on getting new patients. Find ways to reactivate inactive patients.Snippets:0:00 Introduction.1:17 Active patients and active hygiene patients, explained.3:11 What active patient count tells you.6:02 Do more with the patients you already have.9:34 Ways to impact hygiene re-appointment percentage.12:24 How ACT can help your practice.13:33 Last thoughts.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

Do you want more control over your life? Then it’s time to invest in yourself and your practice! In this episode, Kirk Behrendt brings back Dr. Lenny Hess, senior clinical director at The Dawson Academy, to talk about the best investment you can make: your education. He shares how the upcoming seven-course curriculum will transform your thinking and lead you to a more fulfilling career and balanced life. To learn more about Dawson’s Core Curriculum and what it can offer, listen to Episode 939 of The Best Practices Show!Learn More About Dr. Hess:Join Dr. Hess on Facebook: https://www.facebook.com/leonard.hess.7Follow Dr. Hess on Instagram: https://www.instagram.com/drlennyhessRegister for Dawsons’s Core Curriculum at The Dawson Academy: https://thedawsonacademy.com/courses/core-1-occlusion-smile-designMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 939: https://www.youtube.com/@actdental/videosMain Takeaways:Build a practice that supports your life. Don't spend your life supporting your practice.You aren't just in the tooth business as a dentist. You're also in a people business.Dentistry is a marathon, not a sprint. Work on making meaningful changes.Don't be afraid to invest in yourself. Now is the best time to do it.The Dawson Academy is one of the best places to learn.Snippets:0:00 Introduction.0:43 How Dr. Peter Dawson touched their lives.4:15 Dr. Hess’s background.8:58 People will always pay for quality.10:45 Create the 50/50 balance.14:16 Dr. Hess’s course demographics.16:29 The Dawson Academy’s banner year.18:27 Wear and managing forces, explained.21:17 Dr. Hess’s philosophy.25:17 The seven-course Core Curriculum.29:35 The evolution of dental education.33:59 The golden age of dentistry, explained.35:31 Are DSOs taking over?40:08 The five-year chunk for Dr. Hess.43:11 Advice for younger dentists.Dr. Leonard Hess Bio:Dr. Leonard Hess, DDS, joined the Dawson faculty in 2009 and is now the Senior Clinical Director at The Dawson Academy. He owns Union County Center for Comprehensive Dentistry in Charlotte, North Carolina, and he practices full-time in addition to teaching continuing education courses. He is a member of the editorial board for Inside Dentistry and has had over 17 articles published in peer-reviewed journals. He is also a member of the American Academy of Restorative Dentistry, AACD, ADA, AES, and NCDS.Dr. Hess began teaching continuing education courses in 2005. The topics include occlusion, smile design, treatment planning, preparation design, and practice integration of complete dentistry. He has taught full-day continuing education courses at the American Academy of Cosmetic Dentistry’s national meeting, The Greater New York Dental Meeting, AACD National Meeting, Pacific Dental Conference, Ontario Dental Association meeting, and The Yankee Dental Conference. Dr. Hess has also taught courses in Japan, Germany, Poland, China, and Canada. 

You're good at planning your vacations. But how about planning for your business? In this episode, Kirk Behrendt brings back Ariel Siegel, one of ACT’s amazing coaches, to break down how to strategically plan for your future and build a thriving practice. When you fail to plan, you are planning to fail! To learn how to make a great plan for a great future, listen to Episode 938 of The Best Practices Show!Learn More About Ariel:Send Ariel an email: ariel@actdental.com Follow Ariel on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 938: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionJoin ACT’s BPA for their SWOT Analysis tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fswot-analysis-tool-with-examples#emailJoin ACT’s BPA for their OGT tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fogt-tool-outcomes-goals-target#emailMain Takeaways:Failure is a consequence of not having a plan.A thriving practice doesn't just happen! It happens with planning.With the right tools and strategies, planning won't be as hard as you think.Analyze the strengths, weaknesses, opportunities, and threats in your business.Use the SWOT analysis to plan and create an aligned, smart, and healthy practice.Snippets:0:00 Introduction.1:38 Why this is an important topic.7:02 SWOT analysis, explained.10:05 The three pillars for success: Aligned.19:10 The three pillars for success: Smart.22:30 The three pillars for success: Healthy.25:34 Select key areas to focus your planning.29:52 Final takeaways.32:42 About ACT’s To The Top, tools, and resources.Ariel Juday Bio:Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!

Dave Monahan, CEO of Kleer, shares insights on the rising trend of dental practices moving out of insurance networks. He reveals shocking data that suggests going out of network can enhance profitability and patient care. Monahan discusses the financial implications and the growing appeal of membership plans, likening them to successful subscription models like Costco and Netflix. He offers practical advice for dentists making this transition, encouraging them to embrace new strategies to build loyalty and improve accessibility in dental care.

Establishing core values is the most important thing you will do for your practice. But core values aren’t just words on the wall! In this episode, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share how to keep your core values alive and prevent them from becoming stale over time. To learn how to make core values the heartbeat of your practice, listen to Episode 936 of The Best Practices Show!Learn More About Heather:Send Heather an email: heather@actdental.com Join Heather on Facebook: https://www.facebook.com/heather.r.crockettFollow Heather on ACT’s Instagram: https://www.instagram.com/actdentalSend Kirk an email: kirk@actdental.com Send Courtney an email: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 936: https://www.youtube.com/@actdental/videosJoin ACT’s BPA for their Identifying Your Core Values resource: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Flencioni-s-core-value-diagram#emailJoin ACT’s BPA for their How to Bring Your Core Values Alive resource: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fdiscussions%2Fhow-to-bring-core-values-alive#emailRead Traction by Gino Wickman: https://benbellabooks.com/shop/tractionMain Takeaways:Use your core values as decision-making filters. They will guide your culture.Core values can be on your walls. But they need to be alive in your halls!Talk about your core values constantly. You can't just set it and forget it.Embed your core values into your hiring process to identify red flags.Create exercises to help your team remember your core values.Find ways to include patients in your core values journey.Give recognition when core values are represented.Share your core values through storytelling.Track shout-outs and core values usage.Snippets:0:00 Introduction.1:20 Why this is an important topic.2:59 Core values are your filter.4:48 Use storytelling to share your core values.9:36 Recruit and onboard using your core values.12:31 Tie performance evaluations to core values and use positive reinforcement.15:36 Include your community.19:05 Create themes and use daily reinforcement.23:00 Final takeaways.Heather Crockett Bio:Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.

Are you unhappy with your practice and feeling stuck? In this episode, Kirk Behrendt brings in Dr. Pamela Maragliano, chief editor of Dental Economics, to inspire you with her journey to pursue excellence with confidence. Stop compromising your values to make others happy! To learn how to build your ideal vision, team, and practice, listen to Episode 935 of The Best Practices Show!Learn More About Dr. Maragliano:Follow Dr. Maragliano on Instagram: https://www.instagram.com/drpamela_maraglianoListen to Dentistry Unmasked podcast: https://open.spotify.com/show/37jqQgIVQQhZpJ6cx3hs1KLearn more about Dental Economics: https://www.dentaleconomics.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 935: https://www.youtube.com/@actdental/videosMain Takeaways:Don't compromise your values — especially for a team that doesn't care.Create a mission and a vision for your practice to attract your people.If you're not happy with your practice, do something about it!Stop wasting time with negative people or energy suckers.Always keep looking for the right team members.Be open and enjoy the ride for your career.Snippets:0:00 Introduction.1:00 Dr. Maragliano’s background.6:02 Challenges in transitioning from hygienist, to prosthodontist, to practice owner.7:43 Dr. Maragliano’s treatment style philosophy.10:27 The current state and trends in dentistry.12:31 Don't compromise your values.16:00 Figure out your non-negotiables.18:48 Find the right people and create a mission.21:47 Values, explained.27:02 Don't stop looking.31:41 Have a ride-or-die in your office.35:35 Have people you trust and give them autonomy.38:10 Final thoughts.40:12 More about Dr. Maragliano and how to get in touch.  Dr. Pamela Maragliano Bio:Dr. Pamela Maragliano, DMD, is the chief editor of Dental Economics. Based in Salem, Massachusetts, Dr. Maragliano began her clinical career as a dental hygienist. She went on to attend Tufts University School of Dental Medicine where she earned her doctorate in dental medicine. She then attended the University of California, Los Angeles, School of Dental Medicine, where she became board-certified in prosthodontics. Dr. Maragliano owns a private practice, Salem Dental Arts, and lectures on a variety of clinical topics.