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The Best Practices Show with Kirk Behrendt

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Mar 7, 2025 • 1h 40min

858: Myo Made Simple: Integrating a Myofunctional Screener into Dental Hygiene Practice – Brittny Murphy

In this episode of Clinical Edge Fridays, ACT shares their latest Master Class by Brittny Murphy, founder of CT Orofacial Myology, who explains the long-term dental, mental, and overall health benefits of introducing myofunctional screening and therapy to patients of all ages. With a quick, pain-free, and non-invasive screening, you can save valuable chair time and elevate patient care! To learn how to integrate this process into your practice, listen to Episode 858 of The Best Practices Show!Learn More About Brittny:Give Brittny a call: (203) 217-7090Send Brittny an email: brittny@myctom.comLearn more on Brittny’s website: https://themyohygienist.comListen to Brittny’s I Spy with My Myo Eye podcast: https://open.spotify.com/show/6q4OEbkVqMGRKFppn2WYOWRegister for Brittny’s myofunctional therapy course: https://www.airwayhealthsolutions.com/myo-newLearn more about CT Orofacial Myology: https://www.ctorofacialmyology.comJoin CT Orofacial Myology on Facebook: https://www.facebook.com/ctorofacialmyologyFollow CT Orofacial Myology on Instagram: https://www.instagram.com/ct_orofacial_myologyWatch CT Orofacial Myology on YouTube: https://www.youtube.com/@ctorofacialmyologybrittnys4772More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 858: https://www.youtube.com/@actdental/videosFAIREST 6 Screener: https://www.fairest.orgRead Breath by James Nestor: https://www.penguinrandomhouse.com/books/547761/breath-by-james-nestorTry Xlear nasal spray: https://xlear.comTry Ayr saline nasal gel: https://www.bfascher.com/products/ayr-saline-nasal-gelTry Neti Stik: https://shop.himalayaninstitute.org/collections/neti-pot/products/neti-stikTry BoomBoom nasal sticks: https://boomboomnaturals.com/collections/nasal-inhalersMain Takeaways:Myofunctional therapy goes beyond dental health.Learn to identify signs of airway issues and improper oral habits.Educate patients on the importance of tongue posture and good oral habits.Introduce the myo therapy screener as something that's easy and non-invasive.Many people are not aware of their mouth-breathing and other improper oral habits.Practices offering sleep dentistry should have a myofunctional therapist in their office.Snippets:0:00 Introduction.4:26 Brittny’s background.5:48 Objectives.6:52 OMT, defined.8:18 How to explain OMT to patients.9:19 Myofunctional therapy requires compliance and self-awareness.10:41 Goals of OMT.13:32 The importance of nasal hygiene.14:59 Where the tongue should be at rest.17:34 Dental office benefits.32:21 Myofunctional therapy goes beyond dental health.38:14 Causes of OMDs.40:36 What age should myo start?41:11 Who can do myo?41:22 Signs of dysfunction.43:17 The sleep and myo connection.44:32 Tongue-tie and sleep apnea.46:48 What happens when
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Mar 5, 2025 • 29min

857: Really Tough Conversations Done Right – Carlie Einarson

Are you scared of tough conversations? Do you avoid them at all costs? Then it could cost you your practice! To help you avert future crisis, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, to share a framework for having good, productive conflict and building a culture of trust. Put an end to false harmony in your practice! To learn how to have courageous conversations with your team, listen to Episode 857 of The Best Practices Show!Learn More About Carlie:Send Carlie an email: carlie@actdental.com Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 857: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Main Takeaways:To build trust, you need good conflict.Start embracing conflict. It is helpful, not harmful.Conflict doesn't mean confrontation, drama, or arguments.Regular team check-ins are critical for building a culture of trust.Don't let your fears get in the way of having tough conversations.Remember that some personality styles are more averse to conflict.Practice having courageous conversations. It will get easier with time.When you avoid conflict, it will cost you time, money, and team morale.Snippets:0:00 Introduction.1:11 Why this is an important topic.2:10 Stop avoiding conflict.5:17 Conflict, defined.7:11 Examples of conflict in a dental office.9:18 Don't let fear get in the way.11:18 DiSC styles and conflict aversion.13:30 How to embrace conflict.16:16 Courageous conversations, explained.19:45 The importance of team check-ins.22:56 Final thoughts.Carlie Einarson Bio:Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door!Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams.In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing.
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Mar 3, 2025 • 14min

856: Metric Monday: Net Production – Dr. Barrett Straub

Every year, you set gross production goals. But is that the right number to focus on? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down the most overlooked number: net production. To learn how focusing on this metric will increase profitability, listen to Episode 856 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 856: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Main Takeaways:Aim to collect 100% of your net production.Focus on net production more than gross production.Net production gives you a more accurate picture of your practice.Figure out the gap between your net production and gross production.Snippets:0:00 Introduction.0:51 Net production, explained.3:26 Two questions you need to answer.7:18 Countermeasures for low net production.9:57 Final thoughts.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.
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Feb 28, 2025 • 44min

855: Dentistry 3.0 - A Sneak Peek Behind the Scenes – Dr. Christian Coachman

In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to reveal his latest project, Dentistry 3.0. He explains what this new model of care is, why you need to get on board, and the future of dentistry as technology and AI rapidly evolves in this space. To learn how to stay ahead of the curve with Dentistry 3.0, listen to Episode 855 of The Best Practices Show!Learn More About Dr. Coachman:Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachmanFollow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachmanLearn more about Digital Smile Design: https://digitalsmiledesign.comListen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoBRegister for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demandRegister for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomesMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 855: https://www.youtube.com/@actdental/videosRead Outlive by Dr. Peter Attia: https://peterattiamd.com/outliveMain Takeaways:Dentistry 2.0 is the gold standard. But we can do better with 3.0.If you haven't already, start leveraging AI. It is the future of dentistry.Don't be scared of AI. Using it will free up time for you and your team.Customized dentistry is the future. Stop with the cookie-cutter approach.A 3.0 dentist cares about more than pretty teeth. Focus on whole-body health.Humans are limited by human skills. Start leveraging technology to fill the gaps.Snippets:0:00 Introduction.1:24 Dentistry 3.0, explained.10:50 The dental tech startup landscape.13:11 Differences between Dentistry 1.0, 2.0, and 3.0.18:35 The importance of customized dentistry.23:44 Dentistry 3.0 is about more than aesthetics.26:39 AI and the future of dentistry.33:50 Final thoughts.41:12 The upcoming Coachman-Kois event.Dr. Christian Coachman Bio:Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.
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Feb 26, 2025 • 57min

854: How to Build a Team That Stays – Miranda Beeson

Ask yourself this: would you want to work for you? If you answered no or maybe, keep listening! To help you become a magnetic and influential leader that makes people stay, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share four key elements to building a great, loyal team that never wants to leave. To learn how to be a leader that people want to follow, listen to Episode 854 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 854: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Read Traction by Gino Wickman: https://benbellabooks.com/shop/tractionRead Primal Leadership by Daniel Goleman, Richard E. Boyatzis, and Annie McKee: https://bookshop.org/p/books/primal-leadership-unleashing-the-power-of-emotional-intelligence-richard-e-boyatzis/9050044?ean=9781422168035Read Radical Candor by Kim Scott: https://www.radicalcandor.com/the-bookRead Chasing Failure by Ryan Leak: https://bookshop.org/p/books/chasing-failure-how-falling-short-sets-you-up-for-success-ryan-leak/18543253?ean=9780785261605&next=t&next=tRead Leveling Up by Ryan Leak: https://bookshop.org/p/books/leveling-up-12-questions-to-elevate-your-personal-and-professional-development-ryan-leak/18378035?ean=9780785240990&next=t&next=tListen to The Andy Stanley Leadership Podcast: https://andystanley.com/podcastMain Takeaways:Be clear about your vision and expectations. People stay when they are inspired.What you tolerate becomes your culture. Be intentional about what you promote.People will leave when they don't feel seen, heard, valued, and respected.Recognize your own energy. Are you inspiring or exhausting your team?Model positivity. People want to work where they feel safe and good.Support your team’s growth. People will stay where they can grow.Try a “stay” interview for insight into what will make people stay.Train yourself to say thank you. Always show gratitude.Snippets:0:00 Introduction.1:07 Why this is an important topic.5:28 The leader sets the tone.10:15 What you tolerate, you promote.12:19 Clarity is key.14:44 Be the chief repeating officer.16:36 Trust is the foundation of all.20:31 The importance of one-on-one check-ins.26:00 Feedback is a tool for growth, not a weapon.29:19 Support your team members’ growth.40:11 Emit positive energy.49:25 Final takeaways.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.
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Feb 24, 2025 • 15min

853: Metric Monday: Gross Production – Dr. Barrett Straub

In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down gross production, its challenges, and why you should take a closer look at your numbers. Think you have it all figured out? There's still more to learn! To discover what you need to know about gross production, listen to Episode 853 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 853: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Main Takeaways:Gross production is a false proxy and a useless KPI in dentistry.Remember that gross production alone doesn't tell the whole story.Know the amount of effort that's required to produce your production.Understand the difference between gross production and net production.Look at how much you're collecting — not just how much you're producing.Snippets:0:00 Introduction.1:01 Why gross production is the most useless number.3:33 Challenges with gross production.8:57 Understand your gaps.11:15 Last thoughts.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.
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Feb 21, 2025 • 37min

852: The Dental Collaboration You Can't Afford to Miss: DSD and Kois – Dr. Christian Coachman & Dr. Dean Kois

In this episode of Clinical Edge Fridays, Dr. Christian Coachman, founder of Digital Smile Design, brings in a very special guest. Dr. Dean Kois, son of the living legend, Dr. John Kois, shares what it’s like working with one of dentistry’s greatest, why the Kois Center was created, and about the upcoming collaboration course with DSD that you don't want to miss. If you want to become a great dentist, be sure to attend this course! To learn more about the upcoming event and how to join, listen to Episode 852 of The Best Practices Show!Learn More About Dr. Coachman & Dr. Kois:Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachmanFollow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachmanLearn more about Digital Smile Design: https://digitalsmiledesign.comListen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoBRegister for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demandJoin Dr. Kois on Facebook: https://www.facebook.com/drkoisFollow Dr. Kois on Instagram: https://www.instagram.com/koisdentistryLearn more about the Kois Center: https://www.koiscenter.comRegister for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomesMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 852: https://www.youtube.com/@actdental/videosMain Takeaways:To be a great dentist, enroll in DSD and Kois courses!If you don't perform at a high level, dentistry will not be enjoyable.Attend the upcoming DSD-Kois event to find a mentor, if for no other reason.When you see amazing outcomes, remember that they didn't happen by accident.Learn about new technologies and how to implement them from the best in dentistry.Snippets:0:00 Introduction.2:44 About the DSD-Kois collaboration course.5:21 What it’s like being Dr. John Kois’s son.8:37 Commit to performing at a high level.10:10 The combination of being a clinician and being a teacher.11:56 What it’s like lecturing and working clinically with Dr. John Kois.12:59 The amount of prep required to create a course.15:34 Sharing the decision-making process.16:32 Is the Kois Center well-versed in digital technology?20:05 Why the course was put together.28:09 The importance of collaboration.31:34 The importance of mentor/mentee relationships.34:43 More about the course.36:00 Final thoughts.Dr. Christian Coachman Bio:Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.Dr. Dean Kois Bio:Dr. Dean E. Kois received his Doctorate in Dental Medicine (DMD) from Nova Southeastern University, College of Dental Medicine. He went on to specialize in prosthodontics, receiving a Certificate in Prosthodontics with a Master’s of Science degree (MSD) from the University of Washington, School of Dentistry. He then completed a two-year surgical implant fellowship (FID) at New York University, College of Dentistry. His memberships to professional organizations include the American Academy of Esthetic Dentistry, American Academy of Restorative Dentistry, American College of Prosthodontists, Pacific Coast Society for Prosthodontics, Washington State Society of Prosthodontists, and King County Dental Association. Dr. Kois continues to lecture nationally and internationally, as well as publish extensively on various topics in dentistry. He maintains a private practice limited to restorative, aesthetic, and implant dentistry in Seattle, Washington. In addition, he continues to work with restorative dentists at the Kois Center, a didactic and clinical teaching program.
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Feb 19, 2025 • 1h 12min

851: Embracing Conflict for Practice Growth – Dr. Barrett Straub & Miranda Beeson

We’re taught that conflict is bad and it’s to be avoided. But what if you embraced it instead? To teach you how, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Miranda Beeson, ACT’s director of education, to share the tools to help you have productive conflict in your practice. Conflict is where growth happens! To start getting excited about embracing conflict, listen to Episode 851 of The Best Practices Show!Learn More About Dr. Straub & Miranda:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubSend Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 851: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849Read Radical Candor by Kim Scott: https://www.radicalcandor.com/the-bookRead Thanks for the Feedback by Douglas Stone & Sheila Heen: https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heenMain Takeaways:Try Dr. Straub’s 48-hour rule.When done right, conflict is the secret to building trust.Avoiding hard conversations will cost you time, money, and morale.One-on-one check-ins are critical for staying on top of potential conflict.Conflict does not mean confrontation. Approach it openly and collaboratively.Change your mindset about conflict. It can be helpful and productive, not harmful.Practice having difficult conversations. They will get easier the more you have them.Lead by example. Be first to show vulnerability and inspire your team to do the same.Snippets:0:00 Introduction.0:45 ACT’s TTT, BPA, BPA app, and Pro Coaching.5:00 Why this is an important topic.7:22 Conflict is the secret to true, authentic trust.9:32 Conflict, further explained.11:06 The 48-hour rule.14:32 When done right, conflict can unlock huge potential.15:10 The culture you have is what you allow.18:09 Every team member has the ability to be a leader.19:35 Be a cultural leader.21:59 High-performing teams address challenges head-on.25:49 Why check-ins are critical for addressing conflict.28:16 Conflict, defined.30:00 Patrick Lencioni’s conflict continuum, explained.34:42 Barriers to productive conflict: Fear.35:44 Barriers to productive conflict: Not knowing how to have tough conversations.36:18 Barriers to productive conflict: Time.38:08 Be clear, kind, and respected.44:25 Barriers to productive conflict: One’s natural communication style.47:44 How to embrace conflict in your practice.48:57 How to embrace conflict in your practice: Mindset.52:12 How to embrace conflict in your practice: Practice.56:04 How to embrace conflict in your practice: Lead by example.57:10 What if my team resists?1:00:04 Go first and take some arrows.1:02:11 Final takeaways.1:05:41 Q&A: What do you do about cliques in your practice?Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.
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Feb 17, 2025 • 17min

850: Metric Monday: What You Really Need to Know About Gross Production Per Day – Dr. Barrett Straub

You learned about days open and how to track it. So, now what? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to share another critical metric to help you work smarter, not harder. By tracking gross production per day along with days open, you will predict, meet, and eventually exceed the goals and targets for your practice. To learn the next step toward a better practice and better life, listen to Episode 850 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 850: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937Main Takeaways:Before anything else, figure out what your version of better practice, better life looks like.Know your days worked and gross production per day to reach and exceed targets.PPD helps measure the productivity and efficiency of all of your providers.Your PPD tells you a story of what is going on in your practice.You want a high PPD, but it’s not just about the money.There are many countermeasures to improve PPD.Snippets:0:00 Introduction.0:29 Why this is an important topic.2:31 How production per day helps track daily productivity for all providers.4:49 Reach $1.5 million in fewer days.7:30 Ways to increase production per day.13:05 Final thoughts.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.
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Feb 14, 2025 • 49min

849: Confessions of a Dental Study Club Veteran: The Life-Changing Power of Vulnerability and Collaboration – Dr. Dennis Hartlieb

One of the most important things you can do as a dentist is to be around other dentists. But they can't just be any dentist — they’ve got to be the best! To increase your chances of finding the best mentors and your tribe, Kirk Behrendt brings back Dr. Dennis Hartlieb, founder of Dental Online Training, to share his confessions as a study club veteran and his journey of learning from the best to becoming one of the best. To hear his advice for a fulfilling career in dentistry, listen to Episode 849 of The Best Practices Show!Learn More About Dr. Hartlieb:Send Dr. Hartlieb an email: hartliebdds@dothandson.com Join Dr. Hartlieb on Facebook: https://www.facebook.com/DennisHartliebDDSFollow Dr. Hartlieb on Instagram: https://www.instagram.com/hartliebddsLearn more about Dental Online Training: https://www.dothandson.com/homeRegister for DOT’s Study Club: https://www.dothandson.com/mentorshipRegister for DOT Fest (2025 TBD): https://www.dothandson.com/dot-festWatch more on DOT’s YouTube: https://www.youtube.com/@DentalOnlineTrainingListen to the DOT Sharecast: https://www.dothandson.com/dot-sharecastMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 849: https://www.youtube.com/@actdental/videosLearn more about the AARD meeting (invite only): https://www.restorative-academy.com/program2Register for the AACD meeting (April 3-5, 2025): https://www.aacdconference.com/event/5b34cc94-b65b-4163-a951-ff4ec66f1e25/conference-information-menuRegister for Chicago Dental Society Midwinter Meeting (February 20-22, 2025): https://www.cds.org/midwinter-meeting/registration-information/registration-feesMain Takeaways:If you can't find a study club, create one!Don't wait around for a mentor. Go out and find them!You're not the only one — all dentists experience failures.Figure out which kind of dentistry brings you joy, then do it.It’s important to find your tribe, even if it’s a non-clinical setting.Join a study club. It’s one of the most important things you can do.Snippets:0:00 Introduction.3:01 Dr. Hartlieb’s background.7:00 Go out and find your mentors.8:04 Even the “greats” are just people.12:32 The best places to meet the best people.15:12 Learn from the best to be the best.19:55 The consequences of self-talk.24:50 Try different study clubs.27:05 About the Essay Program.31:53 Other great meetings to join.35:05 Dentistry is about managing failures.37:10 Every dentist goes through these cases.39:56 About DOT.44:27 Final thoughts. Dr. Dennis Hartlieb Bio:Dr. Dennis Hartlieb is a graduate of the University of Michigan School of Dentistry. He maintains a full-time practice, Chicago Beautiful Smiles, in the Chicago suburb of Glenview, Illinois. Dr. Hartlieb is an instructor at the Center for Esthetic Excellence in Chicago and is an Adjunct Associate Professor at the Marquette University School of Dentistry in Milwaukee, Wisconsin. He lectures extensively to dentists throughout the U.S. on the art and science of anterior and posterior direct resin techniques.

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