You want great people in your practice. But it’s a challenge to find them, and an even bigger challenge to keep them! In this episode of Practical Solutions Day, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share their proven strategies to keep great team members engaged and wanting to stay. To learn how to build and retain a strong and dedicated team, listen to Episode 860 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: miranda@actdental.com 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email for your Golden Ticket: gina@actdental.com 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 860: https://www.youtube.com/@actdental/videos
• Read The 5 Love Languages by Dr. Gary Chapman: https://5lovelanguages.com/store/the-5-love-languages
• Read The 5 Languages of Appreciation in the Workplace by Dr. Gary Chapman: https://5lovelanguages.com/store/the-5-languages-of-appreciation-in-the-workplace

Main Takeaways:

• Engaged employees stay.
• Build your team around your core values.
• Establish a consistent rhythm of communication.
• Provide feedback consistently using the Right People Scorecard.
• Understand different appreciation styles and consistently demonstrate it.
• Empower and elevate your team by understanding what drives and excites them.
• Your small but consistent efforts is what will lead to big, lasting impact in your practice.
• Retention isn't about keeping people — it’s about knowing how to keep the right people.
• You don't need to implement all five retention strategies at once. Lean into one at a time.

Snippets:

0:00 Introduction.

1:33 ACT’s TTT, BPA/BPA app, and Pro Coaching.

6:25 Why this is an important topic.

13:57 Strategy 1) Build a team around core values.

19:57 Strategy 2) Establish a consistent rhythm of communication.

27:48 Strategy 3) Provide feedback consistently.

32:06 Hire people who GWC (Get it, Want it, and have the Capacity for it).

41:46 Strategy 4) Demonstrate workplace appreciation.

54:40 Strategy 5) Empower and elevate your team.

1:00:31 Final takeaways.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.