VUX World

Kane Simms
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Feb 17, 2022 • 1h 2min

Digital assistants for real estate with Bobby Bryant, CEO, DOSS

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.Presented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiTimestamps00:00 Intro and presenting Deepgram and Symbl.ai03:29 Welcome Bobby Bryant, CEO and co-founder, DOSS08:10 Riding the Apple Siri wave09:30 What is DOSS?11:44 Standalone service vs interface layer13:48 Going to production18:00 Understanding user needs20:15 Data or die22:40 Value prop: VUI or data?27:00 Enabling disruptive business models31:50 Where the money flows34:00 Real estate markets36:00 Disrupting the real estate industry42:44 Protecting user information and privacy46:45 Technology ready, user adoption lacking47:35 Beginning on IBM Watson53:30 Transitional moments, Simon Sinek's why...56:50 Wrapping upLinksAskDOSS.comFollow DOSS on Twitter and connect on LinkedInConnect with Bobby on LinkedIn Hosted on Acast. See acast.com/privacy for more information.
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Feb 15, 2022 • 52min

Shooting the shiz with Balto's Marc Bernstein 002

Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.00:00 Howdy, Super Bowl01:16 The magic of voice06:55 Limitations and potential of voice and smart TVs13:13 Why hasn't Alexa got better faster?17:00 Alexa: verticalising vs ecosystems20:35 Charter's first class phone service28:00 Moving from reacting to proactive CX31:38 Technology and consistency34:30 DeepMind's AlphaCode: computers that can code37:40 AI to enhance developer productivity41:20 Productivity vs the creation of crap41:55 Will problems ever be absolutely solved?45:30 Gartner's Magic Quadrant and its role51:07 Sign off Hosted on Acast. See acast.com/privacy for more information.
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Feb 6, 2022 • 1h 6min

Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET

There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.Checkout ujetPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on TwitterSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.Visit Symbl.aiSymbl.ai LinkedInSymbl.ai on TwitterSymbl.ai on Facebook Symbl.ai on Instagram Hosted on Acast. See acast.com/privacy for more information.
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Jan 28, 2022 • 1h 4min

Conversational AI at scale with Philipp Heltewig, CEO, Cognigy

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.And, crucially, how to do it properly.LinksVisit Cognigy.comLearn at the Cognigy AcademyPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on TwitterSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.Visit Symbl.aiSymbl.ai LinkedInSymbl.ai on TwitterSymbl.ai on Facebook Symbl.ai on Instagram Hosted on Acast. See acast.com/privacy for more information.
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Jan 24, 2022 • 1h 7min

Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox

Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people.That's what QBox does.We're joined by CTO, Benoit Alvarez, to discuss why most companies have trouble building successful bots and how the QBox tooling drastically improves your chatbot's performance. For more information, visit https://qbox.aiPresented by Deepgram and Symbl.aiSymbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.https://symbl.aihttps://www.linkedin.com/company/symbldotaihttps://twitter.com/symbldotaihttps://www.facebook.com/symbldotaihttps://www.instagram.com/symbldotaiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:https://deepgram.com/vuxworldhttps://www.linkedin.com/company/deepgramhttps://twitter.com/deepgramai Hosted on Acast. See acast.com/privacy for more information.
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Jan 20, 2022 • 1h 2min

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai

Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results.Presented by Deepgram and Symbl.aiSymbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.https://symbl.aihttps://www.linkedin.com/company/symbldotaihttps://twitter.com/symbldotaihttps://www.facebook.com/symbldotaihttps://www.instagram.com/symbldotaiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:https://deepgram.com/vuxworldhttps://www.linkedin.com/company/deepgramhttps://twitter.com/deepgramai Hosted on Acast. See acast.com/privacy for more information.
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Jan 17, 2022 • 59min

Using AI to improve business processes with Scotty Technologies' CEO, Roland Hallebeek, and CTO, Reiner Bruns

Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate conversations, but to streamline business processes in recruitment, healthcare, retail and more industries.We discuss the Scotty Technologies approach to customer experience automation and augmentation and how its conversational AI platform is delivering value to businesses from across industries including recruitment, healthcare and retail. Find out more at http://scottytechnologies.comPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:https://deepgram.com/vuxworldhttps://www.linkedin.com/company/deepgramhttps://twitter.com/deepgramaiSymbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.https://symbl.aihttps://www.linkedin.com/company/symbldotaihttps://twitter.com/symbldotaihttps://www.facebook.com/symbldotaihttps://www.instagram.com/symbldotai Hosted on Acast. See acast.com/privacy for more information.
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Jan 13, 2022 • 1h 6min

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals

Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioral signals in speech data with its proprietary deep learning technology. Rana joins us to share how Behavioral Signals emotional AI mediated technology is leading to 12-17% revenue improvement, +8% Call Success Ratio and +10% Customer Satisfaction in the call centre.Learn more about Behavioral SignalsPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on TwitterSymbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.Visit Symbl.aiSymbl.ai LinkedInSymbl.ai on TwitterSymbl.ai on Facebook Symbl.ai on Instagram Hosted on Acast. See acast.com/privacy for more information.
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Jan 12, 2022 • 1h 15min

Shooting the shiz with Balto's Marc Bernstein 001

The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto and host of the Reimagining the Contact Centre podcast, join forces to discuss and analyse broader technology and customer behaviour trends, and how it relates to the adoption and usage of AI.In this first episode, we discuss:The impossibility of finding a note-taking app that does it allCapability provision vs productThe value and challenges of tech starting in academiaBrain-machine interfacesThe pace of tech advancement vs the pace of consumer adoptionHow the pandemic opened our acceptance to adopt new techDeepfakes and AI literacyFinding the truthThe inevitability of dominating market leadersMarket volatility and quality Linkshttps://gettingthingsdone.com/https://www.amazon.co.uk/Skin-Game-Hidden-Asymmetries-Daily/dp/0241247470Morgan Freeman DeepfakeFind out more about BaltoFind out more about VUX World Hosted on Acast. See acast.com/privacy for more information.
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Dec 20, 2021 • 1h 5min

The future of talking robots with Stefan Scherer and Moxie

Embodied Inc. is the company behind Moxie, the social robot who’s sole objective is to help kids develop socio-emotional skills and traits. We’re joined by CTO, Stefan Scherer to discuss the design and engineeringconsiderations for creating a robot that uses natural language processing for its primary user interface, but thatalso has a face. This is the future of multi-modal conversation design.Learn more about MoxiePresented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on Twitter Hosted on Acast. See acast.com/privacy for more information.

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