Manage Smarter

Deb Westphal is CEO of Toffler Associates, a dynamic and future-focused strategic consulting and advisory firm that helps organizations build resilience and sustain growth in a complex global landscape. She’s a Futurist and Executive Advisor. In this episode, Audrey, Lee and Deb discuss: ·           The difference between a traditional organization and a “Human-centric” organization·           How a culture that puts people first can counter the future wave of artificial intelligence·           The five shifts managers need to know that control how people work together·           How to hire managers who are early tech adopters and can work well with machines  “The evolution will advance in such a way that we will start to think of these machines and it's really teammates versus technology applications.” – Deb Westphal Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Deb Westphal:   ·         Twitter:  @westphaldeb·         Website:  https://www.tofflerassociates.com/·         LinkedIn: https://www.linkedin.com/in/deborah-westphal-5b223211/  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Kathy Gruver, PhD is the twelve-time award-winning author of seven books including, Conquer Your Stress, Workplace Wellness, Conquer your Stress at Work, andJourney of Healing. She has studied mind/body medicine at the famed Benson-Henry Institute for Mind-Body Medicine at Harvard and is a TEDx speaker as well. She’s also created stress reduction programs for the U.S. military. In this episode, Audrey, Lee and Kathy discuss: ·           How to change your mindset regarding stress and reframe stressorsPractical exercises you can use at work to reduce stressHow “Centering Time” can get your entire team present and engaged in meetingsUsing visualizations and affirmations to prepare for big career momentsHer work fighting human trafficking via massage parlors worldwide  “Inhale “I am”, exhale “at peace.”  – Kathy Gruver Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Kathy Gruver:  Twitter:  @klgruverWebsite:  KathyGruver.com Facebook: https://www.facebook.com/DrKathyGruver4health/Book: http://kathygruver.com/store.htmlYouTube: https://www.youtube.com/channel/UCzfbebKIzbpuhj04yTE7RPALinkedIn: https://www.linkedin.com/in/kathygruver/  Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey Strong LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.comTwitter: @SalesFuel Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Donald Lee Sheppard is a highly sought-after speaker and the author of “THE DIVIDENDS OF DECENCY: How Values-Based Leadership Will Help Business Flourish in Trump’s America” and Principal at SHEPPARD. He coaches corporate leaders and students on the importance of values-based leadership, employing “Win-Win-Win” models of business and is an expert in ethics and integrity. In this episode, Audrey, Lee and Don discuss: The definition of “Leadership Malpractice.”How to breathe life into your existing “Code of Ethics” for daily execution.How college athletic organizations stray from ethics and integrity.·           How to recognize good ethics and integrity in job candidates.  “It really is about “Does the end justify the means?” You can have all the code of ethics written down in endless places and on posters but who are you dealing with? Who are the leaders of the organization? What is it that they think is OK?” – Don Sheppard Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Don Sheppard: Twitter:  https://twitter.com/DonaldLSheppardFacebook:  https://www.facebook.com/DonaldLeeSheppard/Website:  donsheppard.comBook: http://www.donsheppard.com/book/LinkedIn: https://www.linkedin.com/in/don-sheppard-aba19810/  Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey StrongLinkedIn: C. Lee Smith   Connect with SalesFuel: Website: http://salesfuel.com/ Twitter: @SalesFuelTeamKeeper for Athletics: athletics.teamkeeper.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Aileen Gibb is a professional leadership coach and the author of “Asking Great Questions: An Essential Companion for Every Leader.” Companies worldwide trust her to uncover solutions to personal and business challenges, creating valued results and transformational growth. She is certified as a Professional Facilitator as well as Masteries Coach and has spoken at TEDx and World Business Executive Coaching Summit.   In this episode, Audrey, Lee and Aileen discuss:How to ask great questions.Opening up to other people with your questions.The culture around needing to be right.How to help others open up to you."The times that I don't want to ask a question suggest exactly the question that needs to be asked." - Aileen Gibb  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Aileen Gibb: Twitter:  @InspiredFutureFacebook:  https://www.facebook.com/Inspired-Future-106376829423886/Website:  www.aileengibb.comEmail: aileengibb@icloud.comLinkedIn:  www.linkedin.com/in/aileengibbinspiresInformation on her leadership retreat:https://dctransformingconversation.lpages.co/deeperconversationslifeleadership2018/ Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:Website: http://salesfuel.com/Twitter: @SalesFuelFacebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Samuel B. Bacharach is a Professor at Cornell University where he is on the faculty in, and previous chair of, the Department of Organizational Behavior. He is author of more than 25 books including “Transforming The Clunky Organization” and “The Agenda Mover.” He is also co-founder of the Bacharach Leadership Group, which focuses on training and coaching leaders in the core skills of pragmatic leadership.In this episode, Audrey, Lee and Samuel discuss: - The definition of a “clunky” organization- Recognizing other people’s agendas- Leadership as Execution: How to move your new ideas through your organization- Political competence and deep understanding of how to mobilize people- How to get “buy-in” for new initiatives and ideas in today’s complex organizations  “Creating alliances, understanding, anticipating people, understanding where resistance is, developing the core skills that are necessary, knowing who you’re dealing with knowing who is who, the agendas of others, developing specific political skills is essential.” – Samuel Bacharach Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Samuel Bacharach: Twitter:  @samuelbacharachWebsite:  samuelbacharach.comEmail: sb22@cornell.eduLatest book: http://samuelbacharach.com/authorsite-public/php/bookPage-TransformingClunkyOrg.phpYouTube: https://www.youtube.com/channel/UCPSAYZfvX7gzFXs3K4Nes6Q/featured?view_as=subscriberLinkedIn: https://www.linkedin.com/in/samuelbacharach/  Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey Strong LinkedIn: C. Lee Smith   Connect with SalesFuel: Website: http://salesfuel.com/Twitter: @SalesFuel Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Sharon Smith is the founder of C-Suite Results, author of “The Corporate Detox” and the host of the “C-Suite Success Radio” Podcast on the C-Suite Network. With an extensive background in cyber security, Sharon is passionate about helping organizations improve their security posture through hiring and retaining top security talent along with helping security executives lead strong teams and create a culture of security in their organizations. She also focuses her talents on taking complex processes in technology and now looks at the human operating system and corporate cultures.   In this episode, Audrey, Lee and Sharon discuss: ·           - Preventative measures to secure mail and data systems- How to build a company culture oriented around cyber security- Cybersecurity causes a lot of stress among leaders and managers- All hackers do not pose a threat- Security Awareness training needs to be ongoing, not annual"One thing I think many people are missing is maybe it’s not about your data but your network may lead to another network that has the data. You may be the gateway of the attacker." – Sharon Smith   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Sharon Smith:  Twitter:  @CSuiteResults Facebook:  https://www.facebook.com/csuiteresults/Website:  www.c-suiteresults.com Email:  sharon@c-suiteresults.comBook: http://www.c-suiteresults.com/publications/Podcast: https://itunes.apple.com/us/podcast/c-suite-success-radio/id1250172543?mt=2YouTube: https://www.youtube.com/channel/UCihOXpnYn7_nyF9wAXGJFHgLinkedIn: https://www.linkedin.com/in/smithsharonj/  Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey Strong LinkedIn: C. Lee Smith   Connect with SalesFuel: Website: http://salesfuel.com/ Twitter: @SalesFuel Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Cy Wakeman is a drama researcher, global thought-leader, and New York Times best-selling author who is recognized for cultivating a counter-intuitive, reality-based approach to leadership. Backed by 20 years of unparalleled experience, Wakeman’s philosophy offers a new lens through which employees and executives alike, can shift their attention inward, sharpen their focus on personal accountability, and uncover their natural state of innovation simply by ditching the drama.   In this episode, Audrey, Lee and Cy discuss: Cy's definition of drama, and the effects on the workplace Acceptable ways to react to drama that has been created How to hire low drama employees How you and your team can become self-awareIs it ok to treat high performers differently than low performers?Key Takeaways: Bring your most evolved self to work dailyDrama is a productivity killer Show empathy to other employees but then give them a call to greatness Ditch the ego, stop judging and start helping     "Engagement without accountability creates entitlement." - Cy Wakeman     Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with Cy Wakeman:   Twitter:  @CyWakeman Facebook:  /CyWakeman Website: http://www.realitybasedleadership.com Email:  cy@cywakeman.com Book:http://www.realitybasedleadership.com/no-ego-book/ Show:https://itunes.apple.com/us/podcast/no-ego/id1253461828?mt=2 YouTube:https://www.youtube.com/channel/UC5G_jUiSFkWlLIXBOmmTjgg LinkedIn:https://www.linkedin.com/in/cywakeman/     Connect with the hosts of Manage Smarter: Website:ManageSmarter.com Twitter:@ManageSmartPod LinkedIn:Audrey Strong LinkedIn:C. Lee Smith     Connect with SalesFuel: Website:http://salesfuel.com/ Twitter: @SalesFuel Facebook:https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jennifer Crittenden is the author of The Discreet Guide for Executive Women as well as What's A Guy To Do? How To Work with Women and several other titles. Through her company, The Discreet Guide, she offers professional development training programs and workshops in "Exceptional Presence" and interpersonal/communication skills. Crittenden is considered a thought leader in gender, language, and work-related issues. Her expertise comes from 20 years in big pharma rising to the level of CFO. In this episode, Audrey, Lee and Jennifer discuss:What is okay for men to do in and out of the workplace.How men should relate and interact with women.The interviewing process and learning how people are triggered.The impact that each person has in your work culture. Key Takeaways:It's important to talk about what is okay for men to do around woman colleagues.Don't rush through the hiring process.Determine if someone is going to be toxic in the workplace, even if they are going to be a good worker.Be good, work hard, and get along."We forget the super strong connection between hiring and having a good work culture. " - Jennifer Crittenden Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.Connect with Jennifer Crittenden:Facebook: https://www.facebook.com/jennifer.crittenden.14Website:  discreetguide.comEmail:  jennifer@discreetguide.comLinkedIn: https://www.linkedin.com/in/jenniferkcrittenden/Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee SmithConnect with SalesFuel:Website: http://salesfuel.com/Twitter: @SalesFuelFacebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Carter Cast is a business professor at Northwestern University and the author of the award-winning book, The Right (and Wrong) Stuff: How Brilliant Careers are Made - and Unmade.  Business Insider  called it "one of 17 must-read books for 2018." Also a venture partner at Pritzker Group Venture Capital, Cast has played pivotal roles are some of the most iconic consumer brands including Walmart.com, PepsiCo and Frito-Lay. In this episode, Audrey, Lee and Carter discuss:Why good people sometime sabotage their own career.The need for self-awareness.Getting in the habit of asking for feedback, and how that helps you.How to co-exist and compete with a disruptive, large company such as Amazon. Key Takeaways:How ego can lead to a career reboot.How adaptation to your company can increase collaboration.What you don't know can hurt you, identify your weak skills.What helped you succeed in the past may not help you in your current role.  "They start to think they have the answers and stop listening to the people who actually have the answers." - Carter CastJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.Connect with Carter Cast:Email:  ccast@pritzkergroup.com Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel: Website: http://salesfuel.com/Twitter: @SalesFuelFacebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jessica Ogilvie, Ph.D. is an Assistant Professor of Marketing at Marquette University and a researcher on topics including strategic issues related to front line management, sales, and service. She was recently awarded the 2018 Excellence in Research Award by the American Marketing Assn's Sales Special Interest Group. In episode 29, we discuss tips for recruiting on college campuses, the differences between what Gen Z and Millennials are looking for, and how to keep young talent from job hopping. Learn more about your ad choices. Visit megaphone.fm/adchoices