

Manage Smarter
C. Lee Smith and Audrey Strong
Join hosts Audrey Strong and C. Lee Smith on the #1 sales management podcast as they dive into management, leadership, business, sales, company culture, talent retention, revenues, performance metrics, hiring and more. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change throughout your workplace. Available on all major podcast outlets and all episodes available on ManageSmarter.com
Episodes
Mentioned books

Mar 1, 2020 • 19min
111 Micah Rowland Is Hire Slow, Fire Fast Terrible Advice?
Micah Rowland isn’t your everyday builder. Maybe because he doesn’t build homes, cabinets, or even the software that he used to as an engineer. As Chief Operations Officer COO of Fountain, Micah builds people, teams, and processes that has taken multiple companies from 50 to 250 people and $5 million to $30 million in revenue. In this episode, Audrey, Lee and Micah discuss: · Why "Hire Slow, Fire Fast" is Terrible Advice· The top reasons why companies have trouble hiring and firing· The areas managers are deficient in that cause hiring/firing issues within an organization· Hiring/Firing techniques for startups "Often times the biggest impediment to letting someone go is management trying to cope with the hole in their absence.” – Micah Rowland Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Micah Rowland https://get.fountain.com/https://www.linkedin.com/in/micahrowland/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Feb 23, 2020 • 24min
110 Rachel Michaelov 2020 Tax Tips for Entrepreneurs and Side Hustles
Rachel Michaelov is Founder & CEO of Empire Tax Professionals and is a licensed Enrolled Agent who’s Licensed by the IRS. Her team helps their clients handle their bookkeeping, payroll and tax needs all under one roof! Since then she became a NTPI Fellow and helps clients to correspond directly with the IRS to resolve disputes and notices. Her specialties lie in helping small business owners optimize their taxes and achieve financial success. She is the mother of four boys. In this episode, Audrey, Lee and Rachel discuss: · Tax tips for businesses given the law changes for 2020· More efficient ways to keep your business books straight for an audit· Her heartbreaking family story involving her father, taxes and deportation pushed her to create her business· How she balances being a mother to 4 boys and entrepreneurship "Understand what needs to be done. Think about the end result, it’s not that complicated. Imagine in your mind, what success means for you to be able to get the job done and don’t get so into the details of it.” – Rachel Michaelov Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Rachel Michaelov https://www.empiretaxusa.com/https://www.linkedin.com/in/empiretaxprofessionals/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Feb 16, 2020 • 21min
109 Deborah Thomas-Nininger Creating Autopilot Habits
Deborah Thomas-Nininger is the founder of DTN Productions International, a company that provides professional development training on all areas of international and domestic protocol specializing in "Reputation Management” and communication effectiveness. She brings to you over twenty years of business etiquette, communication and self-presentation expertise, rooted in behavioral science and successful human interaction. In this episode, Audrey, Lee and Deborah discuss: · Definition of AutoPilot Habits· Examples of specific habits you should develop this year to boost efficiency· How many days it takes to develop a habit (Hint: it's not 21)· What time of day the brain is at its lowest functioning level"The brain is at its lowest ebb of attentiveness between the hours of 1 and 3 pm and specifically the exact mark is 2:37 pm - we plummet." - Deborah Thomas-NiningerJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Deborah Thomas-Nininger Website: https://www.dtn-productions.com/Twitter: https://twitter.com/dtnetiquetteLinkedIn: https://www.linkedin.com/in/deborahthomasnininger/Facebook: https://www.facebook.com/dtnetiquette/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Feb 9, 2020 • 27min
108 Navigating Difficult Conversations
John Stoker is the founder and president of DialogueWORKS. He is also the author of the book, Overcoming Fake Talk. John and his firm specialize in helping leaders, managers, and individual contributors hold the conversations that matter most. His firm also offers training in other aspects of interpersonal relations, such as emotional intelligence.In this episode, Audrey, Lee and John discuss: · Definition of Fake Talk· Specific phrases and techniques to change how you manage difficult conversations “Many leaders avoid holding difficult conversations either because they don't know how or because they are afraid of the consequences for doing so. The results are usually less than desireable which means that going forward the leaders will avoid talking about what matters most or they will attempt to hold those conversations, but they will usually not go well.”― John Stoker Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with John Stoker www.dialogueworks.comhttps://twitter.com/JohnRStokerhttps://www.facebook.com/DialogueWORKS/https://www.linkedin.com/in/johnstoker/ Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Feb 2, 2020 • 21min
107 The Third Eye of Rogue Leaders
Paul Rosenberg is a Fortune global Fortune 500 coach, author and speaker. Author of the top-rated Rogue Leadership: Harnessing Headwinds to Drive Performance, he brings 30 years of experience in multiple industries and organizations from start-up to mature. As a comic and improvisational actor, he is known for his humor and creative look at business and leadership.In this episode, Audrey, Lee and Paul discuss: · Definition of Rogue Leadership· How to truly reach your “gut” feelings to guide you· Making decisions: Quickly vs. Right· Fun or boundary-breaking activities to break you and your teams out of a rut (Bubble wrap anyone?!!)“Making a decision instead of focusing on making the right one. The demands created by the barrage of data and external noise drive many leaders to act, but not act well, limiting their effectiveness and creating long- term gaps.”― Paul RosenbergJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Paul Rosenberg www.rogue-leadership.comTwitter: @PaulRosenbergFacebook: Rogue Leadershiphttps://www.linkedin.com/in/paul-rosenberg-69a2a9/Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Jan 26, 2020 • 21min
106 How to Be a Self-Evolved Leader and Stop the Cycle of Mediocrity
Dave McKeown, CEO of Outfield Leadership and author of The Self-Evolved Leader, says most leaders are working in the weeds when they need to be thinking more strategically. He helps individuals, teams, and organizations to lead with authenticity, purpose, and effectiveness and has worked his magic with clients including Bank of America, the British Government, Entrepreneur's Organization, Bamboo HR and countless others.In this episode, Audrey, Lee and Dave discuss: · What is the Cycle of Mediocrity and how to stop it· 6 Micro Disciplines to practice· Definition of “Self-Evolved”· How to transfer your personal evolution to your team“Most leaders are working in the weeds when they need to be thinking more strategically.”― Dave McKeownJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Dave McKeown https://www.selfevolvedleader.com/https://twitter.com/davemckeownhttps://www.linkedin.com/in/davemckeown/Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Jan 19, 2020 • 20min
105 Becoming an Emerging Leader
Eddie Turner, is a popular keynote speaker and author of 140 Simple Messages to Guide Emerging Leader - which provides 140 actionable leadership messages for emerging leaders and leaders in transition. Billed as The Leadership Excelerator®, he is an in-demand expert who has worked for several of the world's “most admired companies" such as Deloitte, GE, and Accenture. Eddie works with leaders to Accelerate Performance and Drive Impact!® He is also the host of the Keep Leading podcast on C-Suite Radio.In this episode, Audrey, Lee and Eddie discuss: · The 8 definition of Emerging Leaders· How to “reskill” to become an Emerging Leader· Age and entrepreneurship tendencies of Emerging Leaders· IQ vs EQ: Intelligence versus Emotional Intelligence“When I work with leaders I see far too many allow themselves to get complacent or fall into the trap of self-deception.”― Eddie TurnerJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Eddie Turner https://eddieturnerllc.comhttps://twitter.com/eddieturnerjrhttps://www.facebook.com/eddieturnerllchttps://www.linkedin.com/in/eddieturner/https://www.youtube.com/EddieTurnerJrhttps://www.instagram.com/eddieturnerjr/Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Jan 12, 2020 • 22min
104 Brain Drives Behaviors: Rewire It With These Workplace Changes
Dave Kenney, Executive Director and Co-Founder at Emergo Recovery, has over 30 years of experience in the field of human development and is the pioneer of Actualized Recovery®, an integrative brain-first approach to lasting recovery. Dave’s proprietary methodology leverages neuro-balancing technology, nutritional therapy, orthomolecular restoration, positive psychology, SMART Recovery, cognitive behavioral therapy (CBT), motivational interviewing, robust fitness, biophilia, and more to restore mind-body health and inspire the spirit.In this episode, Audrey, Lee and Dave discuss: · The top 3 things you can change in your workplace to improve everyone’s brain health and performance· What is Actualized Recovery?· How to reprogram your brain to eliminate depression, lack of self-esteem and other issues· Why brains operate better in enriched work environments“The most overlooked issue leaders make is investing in their employees, specifically fostering greater or enhanced brain function. There are simple steps managers and leaders can take to enhance employee performance by focusing on a brain-first culture and work environment.”― Dave KenneyJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Dave Kenneyhttps://www.facebook.com/EmergoRecovery/https://www.linkedin.com/in/dave-kenney-279845161/https://www.linkedin.com/company/emergo-recovery-llc/https://twitter.com/EmergoRecoveryhttps://emergorecovery.com/EmergoRadio podcast – a place where we help people ‘rise above’https://podcasts.apple.com/us/podcast/emergo-radio/id1483272825Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Jan 5, 2020 • 21min
103 The Magic Words of Management
Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results. The author of five international best-selling books and the youngest ever winner of the “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-demand assets to companies worldwide. Phil is famous for his inspiring “Magic Words”, and his highly engaging, practical approach to what is often a subject that is littered with hype and power-hungry “gurus”.Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results.In this episode, Audrey, Lee and Phil discuss: · Why indecision is the enemy of leaders & Phil gives KEY phrases to turning the leverage around onto the non-performer and to create empathy· Tips for Magic Words that can boost performance and turn around poor performers· Why leaders shouldn’t ask for recommendations and can’t get buy-in from the other person and how to fix this· How to make people SEE what you’re saying instead of HEARING it“The good news is you already know that what you are doing now is not working, so what is the harm in trying this?”― Phil M Jones, Exactly What to Say: The Magic Words for Influence and ImpactJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Phil Joneswww.philmjones.com@philmjonesukhttps://www.linkedin.com/in/philmjoneshttps://www.facebook.com/philmjonessales/Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: @ManageSmartPod · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Dec 29, 2019 • 21min
102 BEST OF: What Moves Us: An Integrated Looks at Human Motivation
Steve Sisler is an author, speaker, and a master behavioral analyst. He has consulted on “personality difference” with hundreds of .com companies in 18 countries.In this episode, Audrey, Lee and Steven discuss: · What motivates us that makes the brain feel good and lessens brain tension· The 27 different styles of motivation· Why we are driven by feelings · How managers can learn to identify the different motivational types on their team “We’ve come up with 27 different styles, soon to be 37 but 27 different styles and everybody is one of those types and when you are and you’re environment agrees with that, in other words if I’m a very creative person and I also get to display my creativity and create in my work then I’m feeling good. So this is always about how you’re feeling." – Steve Sisler Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Steve SislerLinkedIn: https://www.linkedin.com/in/stevensisler/Twitter: @stevesislerWebsite: http://www.behavioralresourcegroup.com Connect with the hosts of Manage Smarter: · Website: ManageSmarter.com · Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith· LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel: · Website: http://salesfuel.com/ · Twitter: @SalesFuel Learn more about your ad choices. Visit megaphone.fm/adchoices