Manage Smarter

Jason Bradshaw is the entrepreneur/author of the book IT'S ALL ABOUT CEX, the essential guide to customer and employee experience. At 14 years old, Jason Bradshaw started his own telecommunications and hardware distribution business. It was there he began a lifelong passion for customer experience Our guest today says every crisis is an opportunity to grow. Joining us today is Jason S Bradshaw, from teenage entrepreneur to aglob al thought leader on Customer & Employee Experience delivering business growth. With experience in everything from telecommunications to government, media and automotive Jason has the depth and breadth of experience to inspire, engage and deliver results.In this episode, Audrey, Lee and Jason discuss: ·      Businesses who ignore COVID-19 are the ones most damaged·      Tips/New Ways to boost customer engagement BECAUSE of the pandemic·      Creative ideas to boost revenues" Many managers create a strategy and don't stick with the strategy long enough to let it work.” – Jason BradshawDUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS AUDIO RECORDING MAY HAVE SOME DROPOUTS.Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jason Bradshawwww.jasonsbradshaw.comhttp://linkedin.com/in/jasonsbradshaw/https://twitter.com/jasonsbradshawConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Brenda Batista is President and Founder of Inspiring Company Culture where she helps leaders transform their work environments to be places where everyone is heard, valued, and appreciated. Brenda is an expert in establishing high-performing teams, healthy company culture, leadership, business system analysis, and strategic planning.For the past 25 years, Brenda has focused on performance improvement and how the power of teams helps sustain business results. She helps teams engage and align with desired business outcomes by providing customized workshops, as well as group and leadership coaching either as a standalone or as part of a consulting project.Brenda holds a Bachelor of Science in Industrial Systems Engineering, a Masters in Health Administration, and a Juris Doctorate.In this episode, Audrey, Lee and Brenda discuss: ·      How to make online meetings 3D and as if “in person”·      Changing culture for speaking up to bridge the digital gap in COVID·      How to engage extroverts in your organization·      Rearranging remote meetings to boost engagement in less engaged team members"Most leaders are frustrated with lack of progress because they treat every issue as urgent and a priority when there is just not enough time in the day to react that way. Instead, they need to focus on core needs to pinpoint the top priority.” – Brenda BatistaJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   LEADERSHIP VOICE FREE QUIZ: https://www.inspiringcompanyculture.com/quiz/Connect with Brenda Batistahttps://www.inspiringcompanyculture.com/https://www.linkedin.com/company/inspiringcompanyculturehttps://www.linkedin.com/in/brenda-batista-mollohan/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Mark Boundy has grown businesses in a variety of industries for 25 years , amassing wide-ranging experience in sales, marketing, new product development, and product management. He helps his clients find, win, and keep more business—more profitably. He’s led firms to be value – and price – leaders in a wide variety of product and service industries. Mark wrote “Radical Value. Elevate Your Company – and Career – By Unleashing the Power Within Customer Centricity. Mark lives in Phoenix, Arizona, father of two grown sons.In this episode, Audrey, Lee and Mark discuss: ·      Radical Value definition and how to get there·      How to measure customer perception of value and modify it·      Why you should mentor your salespeople on P&L statements·      Creating value amid COVID-19-how create a buying environment"We all want to be customer-centric…but most of us struggle with that vague term, and how to measure it. Radical Value reveals that the measurable, trackable, trainable thing you really seek --at the core of customer centricity--is customer-perceived value.” – Mark BoundyJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Mark Boundywww.boundyconsulting.comhttps://twitter.com/boundymarkhttps://www.linkedin.com/in/markboundy/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Siimon Reynolds is one of the world’s leading business coaches. He is the winner of over 50 business and industry awards, and the founder of numerous highly successful companies. His last company grew from zero to a stock market valuation of over $500 million, in just 8 years. Siimon coaches entrepreneurs and CEO’s from all over the world, from start ups to companies grossing over half a billion dollars a year. He is also a multi award winning business author. His previous book won the Silver Medal for Best Business Success book at the Axiom Business Book awards. Siimon’s latest book, titled ‘Win Fast. Quick ways to achieve more, earn more and be more’, is scheduled for release in late August 2020.In this episode, Audrey, Lee and Siimon discuss: ·      Resetting your focus in COVID-19 for processes and performance·      How to do “The 2 Circles of Control” to guide you·      Magnify for your fear of loss and harness that to propel you·      Release Breath Exercise to help clear your mind"Far too many business owners have been running at half speed during the Covid 19 lockdown. It’s very understandable of course. The whole event was so left field, so unexpected, that so many entrepreneurs felt quite powerless during it. But now that most countries are slowly moving out of full lockdown mode, it is absolutely vital that you play the next few months at full speed.” – Siimon ReynoldsJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Siimon Reynoldshttps://www.facebook.com/Siimon-Reynoldshttps://www.linkedin.com/in/siimonreynolds/https://twitter.com/siimonreynoldshttps://siimonreynolds.com/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Neil Sahota is an IBM Master Inventor, United Nations (UN) artificial intelligence (AI) Advisor, author of the book Own the A.I. Revolution, and Professor at UC Irvine. Over his 20+ year career, Neil has worked with enterprises on the business and marketing strategies to create next generation products/solutions powered by emerging technology as well as helping organizations create the culture, community, and ecosystem needed to achieve success such as the U.N.’s AI for Good initiative. Neil also actively pursues social good and volunteers with nonprofits. He is currently helping the Zero Abuse Project prevent child sexual abuse as well as Planet Home to engage youth culture in sustainability initiatives. Special message to Manage Smarter listeners about the book: https://www.neilsahota.com/smarter/In this episode, Audrey, Lee and Neil discuss: ·      The actual definition of AI ·      Ways you can use AI and your resources for social good·      Why promoting incompetent people is a common leadership mistake·      How to tell if a product is legitimately AI or inflated marketing hype·      Organizations that facilitate you getting involved in using AI for social good"One of the things we're working on is a project where you create an AI buddy so to speak that gives people an outlet to communicate so if they are feeling lonely or have an episode or arer introverted they have something to talk to and have confidence and feel a part of something.” – Neil SahotaJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Neil Sahotahttps://www.neilsahota.com/https://twitter.com/neil_sahotahttps://www.linkedin.com/in/neilsahota/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated virtual assistant company in the marketplace with over 500 verified 5-star reviews, and over 13 years of experience, serving more than 6,000 clients across industries. Daniel is going to share a Grow Virtual Guide to help businesses and executives how to effectively transition to a fully remote or blended organizational model, how to reinvent the value we provide in this changing market, and how to grow virtual all while reducing operational costs.Daniel is also the author of the bestselling book, Scaling Your Business with MOD Virtual Professionals.TO GET THE FREE GROW VIRTUAL GUIDE: TEXT MOD TO 31996In this episode, Audrey, Lee and Daniel discuss: ·      How to expand in the current sales climate and sell more·      How using virtual assistants can free up valuable time and reduce operational costs·      Tips for creating strong culture among remote workers·      Processes he uses to enforce accountability, engagement, work quality and oversight among global remote teams"Some managers and leaders do not delegate and leverage their business which means they don't have time freedom as they end up doing the mundane, non-dollar productive activities by themselves. If you don’t have an assistant then you are one.” – Daniel RamseyJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Daniel Ramseyhttps://www.myoutdesk.comhttps://www.twitter.com/myoutdeskhttps://www.linkedin.com/company/my-outdeskhttps://www.facebook.com/MyOutDesk.LLC/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jonathon Hensley is co-founder and CEO of Emerge, a digital product consulting firm that works with companies to improve operational agility and customer experience. His new book is called “Alignment - The #1 thing at the heart of every successful digital product”In this episode, Audrey, Lee and Jonathon discuss: ·      The 4 levels of alignment leaders need to understand NOW·      How to build sustained, constant alignment in your business·      Remote teams and boosting alignment amid COVID-19·      Practical exercises to use to draw out new ideas from your teamFREE BOOK - Alignment emergeinteractive.com/podcast"The number one problem/mistake managers and leaders make is not understanding alignment and it's role. The absence of alignment can prevent the best ideas from being realized, erode the strongest teams, cripple the most effective leadership, and ruin even the most successful business. ” – Jonathon HensleyJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Jonathon Hensleywww.emergeinteractive.comhttps://twitter.com/EmergeInteracthttps://www.linkedin.com/in/jonathonhensley/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Rhiannon Rees is a human behavior expert, international high-performance coach and self-development expert helping CEO's, businesses, elite athletes, coaches and celebrities to redefine their level of success. An Australian native, Rhiannon is a best-selling author, thriving entrepreneur and a global speaker. Her personal sufferings led her to search for answers and into a 30-year study of human behavior. Being completely compelled to help others, she has continued to invest in education in the fields of self-development, neuroscience and business. As a dynamic, results-driven leader, Rhiannon is the founder of the Conscious Coaching Collective, and has demonstrated success in creating both multi-million-dollar companies and individuals and champions.In this episode, Audrey, Lee and Rhiannon discuss: ·      How the shock in her marriage and becoming homeless drove her to self-discovery and a world-class coach career·      Tapping into your subconscious to inform what business decisions and manifest new goals·      How to keep leadership in your organization from spiraling downward mentally·      How to create a mindset of abundance among your leadership and teams and remove blocks and find new beliefs"You have to be able to receive the solution, if you want to stay in the suffering you can stay right there or you can choose a different path. you have to flip a switch in their mindset." - Rhiannon ReesBONUS for Manage Smarter Listeners! Get a free copy of Rhiannon's best-selling book How to Climb Mount Everest in Sandals at www.consciouscoaching.coachConnect with Rhiannon Rees: www.rhiannonrees.com https://twitter.com/Inspirationalli https://www.linkedin.com/in/cccrhiannonrees/ https://www.facebook.com/CCC.Rhiannon.Rees Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/ PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Frank Zinghini is President & CEO, Applied Visions, Inc. Applied Visions helps businesses build and expand their digital relationship with their customers, across all of the available digital channels. AVI develops products and services using technologies from the cloud, to desktop and mobile, and even down to the device level with the internet of things, in order to maintain a seamless and continuous connection with your customer. Frank founded AVI with an intense focus on building applications that delight your customers and drives revenue generation for your business.PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE.In this episode, Audrey, Lee and Frank discuss: ·      What a digital survival kit needs to contain·      The new boundaries of relationship with your customers·      New ways of looking at fulfillment of products and services·      How to take customer experience to the next digital level of engagement"Somebody who is selling a thing, a tangible item historically they may not have thought about relationships with people when selling them something, food, clothing or cars or anything there’s always a personal component. Growing demand for a digital relationship with your company and your product has been accelerated and will not abate when things come back to something normal. ” – Frank ZinghiniConnect with Frank Zinghiniwww.avi.comhttps://www.linkedin.com/in/frankzinghini/https://twitter.com/frankz_aviConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jeffrey Hayzlett is Chairman & CEO of the C-Suite Network and best-selling author of "The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures."In this episode, you'll learn:*The #OpenForBusiness initiative, which can be defined as getting business owners ready to open safely*Strategies businesses can implement as they get ready to open for business*Protecting your biggest assets – people and customers*Being mindful of cancel culture and current cultural climate"People tend to be more reactive than active. When COVID hit, many paused and adopted a 'wait & see' attitude, but I think that's a mistake -- not just now, but overall." — Jeffrey HayzlettJoin hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.Connect with Jeffrey Hayzlett:Website: https://c-suitenetwork.com/Twitter: @JeffreyHayzlettLinkedIn: https://www.linkedin.com/in/hayzlett/Facebook: https://www.facebook.com/JeffreyHayzlett/Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:·     Website: http://salesfuel.com/·     Twitter: @SalesFuel·     Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices