Manage Smarter

Jessica Katz is a trainer, mentor and coach through Liberated Elephant. Jessica is an expert at culture design within organizations that allow individuals to bring authenticity to work, bolstering internal engagement and revenue. Jessica's methodology is informed by Agile values, principles, and practices - creating a safe space for clients to be wholly themselves without judgement. Her company's name, Liberated Elephant has a tagline of "Make the elephant in the room work for you."In this episode, Audrey, Lee and Jessica discuss: ·        The top 3 qualities needed in company cultures·        How to deal with the “Elephant In The Room” in your company·        Definition of Agile Values and how to implement them·        Productivity without burning our your teams"The elephants I’m seeing right now, one of the big ones I’m seeing is Coronavirus has happened and folks are addressing their changes in revenue and the changes this brings.” – Jessica KatzJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Jessica Katzhttp://liberatedelephant.com/https://twitter.com/ElephantTaminghttps://www.linkedin.com/in/jeskatz/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                              ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Cameron Herold is a world class executive coach, top rated speaker, and best selling author. He's also the founder of the COO Alliance, the world's leading network for seconds in command. He is known around the world as THE CEO WHISPERER. He is the mastermind behind hundreds of companies' exponential growth. Cameron's built a dynamic consultancy: his clients have included a "Big 4" wireless carrier and a monarchy. He's the author of five books including Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable.In this episode, Audrey, Lee and Cameron discuss: ·      Why meetings are awful and what % of professionals lead bad meetings·      Tips to increase engagement in meetings in COVID-19·      Timing spacing tips of meetings·      Accountability and engagement tests upon observing “checked out” behavior in meetings"You hear it all the time. It's the one thing that almost everyone in business can agree on.Except it's not actually true. Meetings don't suck, we suck at running meetings. When done right, meetings not only work, they make people and companies better.” – Cameron HeroldJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Cameron Heroldwww.cooalliance.comwww.cameronherold.comhttps://www.facebook.com/cameronherold/https://www.facebook.com/COOAlliance/https://www.linkedin.com/company/coo-alliance/https://www.linkedin.com/in/cameronherold/?originalSubdomain=caConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Whether you're a manager justifying your budget with upper management or a salesperson trying to close a deal, you'll undoubtedly encounter objections and need to know how to overcome them.Justin Weeder is the Owner and Head Coach at The Covert Closer. Justin has helped hundreds of sellers perfect their message and overcome objections without the usual aggressive, pushy, confrontation that is associated with selling today. He is the creator of the LISTEN method of overcoming objections and the author of The Covert Sales Method.Bonus content for Manage Smarter listeners: Get The Covert Closer's Code - a free objection eBook Mark has created for managers and salespeople at www.thecovertcloser.com. You can also download his free Sales Mindset Book at www.thecovertcloser.com/covert-closers-codeIn this episode, Audrey, Lee and Justin discuss: ·      How he went from homeless on the streets of Vegas to success·      How a relatable approach is the foundation to overcoming objections·      LISTEN Method of 6 steps for overcoming objections in sales"Life doesn’t happen to you. Life happens because of you. No matter what it is it’s always your responsibility.” – Justin WeederJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Justin Weederhttps://www.linkedin.com/in/justinweeder/https://www.facebook.com/jweederwww.thecovertcloser.comConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jason Reichl co-founded Go Nimbly, the first revenue operations consultancy with the goal of allowing high-growth companies to increase the revenue of each of their customers by 26% through eliminating operational silos.In this episode, Audrey, Lee and Jason discuss: ·      The definition of SalesOps or revenue operations·      Why tackle revenue operations in today’s COVID-19 climate·      How to get people to buy more or expand their spend in COVID-19·      Creating customer experiences to promote repeat purchases"There are 3 levels of operations and when we talk about operations we are talking about sales marketing and customer success.” – Jason ReichlRev Ops by Role E-Book: https://gonimbly.drift.click/revopsbyrole?_ga=2.65713198.1433493349.1602689006-1753623276.1600783940Consult Jason by phone: 415-669-0546Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jason Reichlhttps://gonimbly.com/https://twitter.com/gonimblyhttps://www.linkedin.com/in/betterjason/https://p.facebook.com/gonimblyConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Global Credibility Expert Mitchell Levy is a TEDx speaker and international bestselling author of over 60 books, including his latest "Credibility Nation." As CEO of the publishing company ThinkAha, his superpower is extracting the genius from your head in a three-hour interview so that his team can ghostwrite your book, publish it, distribute it, and make you an Amazon bestselling author in four months. He is an accomplished Entrepreneur who has created twenty businesses in Silicon Valley including four publishing companies that have published over 850 books. He's provided strategic consulting to over one hundred companies and has been chairman of the boardof a NASDAQ-listed company.In this episode, Audrey, Lee and Mitchell discuss: ·      The new definition of credibility in today’s COVID-19 climate·      The 3 Pillars of Credibility·      Specific steps and strategies to build your credibility·   Lee's new book, SalesCred, and the importance of credibility in buyers qualifying sellers"The quality of how you are known, liked, and trusted is your credibility.” - Mitchell LevyJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Mitchell Levyhttps://mitchelllevy.com/Twitter.com/HappyAboutLinkedin.com/in/MitchellLevyFacebook.com/HappyAboutConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Sophie Chiche, founder of Life by me, Shape House and the latest adventure, becurrent. Serial entrepreneur always on the lookout for concepts that moves the needle of the human experience. She’s earned masters degrees in business and journalism in her native city of Paris, France and added one in psychology soon after she moved to Los Angeles in 1993. She’s given two successful TEDx talks and co-authored the well-received book, “The Power of Personal Accountability: Achieve what Matters to You.” This amazing woman has also lost and kept off 200 pounds, transforming herself and her life. In this episode, Audrey, Lee and Sophie discuss: ·      Implementing active choices daily in COVID-19 to make the happiest, best experience you can have moment to moment·      How to avoid stress eating in the pandemic·      How to embrace feelings and use them to find a way to happiness"This one day I woke up and I literally had this voice, I heard it as a voice, intuition it said you can have everything you want but before I want you to feel what you're feeling right now.” – Sophie ChicheJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Sophie Chiche becurrenttoday.comhttps://www.linkedin.com/in/sophiechiche/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jim McCarthy, started his career in the e-commerce businessback in 1997, has almost 20 years experience in live events, has sold tens ofmillions of tickets to millions of people, co-founded TEDxBroadway, advisesentrepreneurs, co-founded Goldstar Events and Stellar Tickets, and is the CEOof both companies. His current mission is to enable artists and organizations tocreate high quality online content — helping them find success in this new erawhere online events are transforming the entertainment landscape.In this episode, Audrey, Lee and Jim discuss: ·      New ways to produce events that boost engagement in COVID-19·      Making your online events as engaging as a live event·      Creating a culture of quality in online events·      Producer/Moderator priorities to inject more energy into online events"These have to be more participatory by design. You can’t allow people to be able to tune out just because the structure doesn’t demand that they do anything.” – Jim McCarthyJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jim McCarthyhttps://www.stellartickets.com/https://twitter.com/goldstarhttps://www.linkedin.com/in/jcmccarthy/https://www.facebook.com/goldstarConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Justin Winter is the co-founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-from-home customer support team with the world’s first support department operations platform. Justin exited his prior company after growing it to $22 million in annual sales to focus on a new problem. Boostopia is the missing link to your support help desk software built for managers to understand, manage, and improve both your team and customer experience. The company has also launched a ‘Support Operation Audit’ to support organizations going through the pandemic and the resulting economic downturn. In this episode, Audrey, Lee and Justin discuss: ·      Remote customer service changes since COVID-19 ·      How to audit your processes to evaluate your support operations metrics compared to benchmarks from before·      Strategies to prevent support defects before they happen"The number one mistake managers make is a lack of clear agreement, definition, alignment, accountability too, and emphasis of expectations and goals for their direct reports..” – Justin WinterJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Justin Winterhttp://boostopia.com/https://twitter.com/jcwinterhttps://www.facebook.com/justin.winterhttps://www.linkedin.com/in/justincwinter/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Wayne Mullins is the founder and CEO of Ugly Mug Marketing. Over the past 20 years, he has scaled multiple companies and helped hundreds entrepreneurs do the same with their companies. his passion is helping entrepreneurs challenge their assumptions, create value from places they’ve never looked, and having more freedom than they previously believed possible. He has worked hands-on with clients in over 100 different industries, and from every corner of the globe.In this episode, Audrey, Lee and Wayne discuss: ·      Sales and marketing in COVID-19·      How to shift marketing platforms to the client side to connect companies communicate ·      Coronavirus business strategies·      Adjusting marketing messages in the pandemic"No one likes to be sold to and they want to be helped and know that you care beyond just yourself.” – Wayne MullinsDUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS RECORDING MAY HAVE SOME AUDIO DROPOUTS.Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Wayne Mullinsuglymugmarketing.comfacebook.com/uglymugmarketingConnect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Kathlyn Hendricks, Ph.D., BC-DMT*, is an evolutionary catalyst and freelance muchness mentor with 50 years pioneering experience in somatic approaches to relationship transformation. She is the co-author of 12 books, including the best-selling Conscious Loving and At the Speed of Life. Most recently, she has created a website with dozens of free resources focused on Unlocking the Fear Code and Restoring Resourcefulness in our turbulent times. In this episode, Audrey, Lee and Kathlyn discuss: ·      The Four Levels of Fear and tips on how to come with them·      New ways to discuss fear feelings with your team ·      What happens to your brain when you’re in the fear state of mind·      Exercises to calm your mind and body"Fear is wired in. We would not be here unless our ancestors had really good responses to fear but it is not something we want to get rid of but we want to recognize when fear is running us. We need to move from fear to here.” – Kathlyn Hendricks DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS AUDIO RECORDING MAY HAVE SOME DROPOUTS. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Kathlyn Hendrickshttps://hendricks.com/Foundationforconsciousliving.orghttps://www.linkedin.com/in/kathlyn-katie-hendricks-9395361/Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices