Manage Smarter

Michael Tanner is a leadership veteran and expert in building credibility and effective leadership. He has more than 28 years of highly engaged and practical experience. His company is called Credible Leaders and you can find it at credibleleaders.com. Through successful leadership positions of increasing scope, ranging from the U.S. Marine Corps infantry to C-suite executive, Michael is constantly increasing his knowledge and experience as a leadership practitioner. Michael earned a bachelor’s degree in computer science and a master’s degree in leadership. He prides himself on leveraging his unique combination of education, skills, and experience to harness the greatness within his clients and unleash the possibilities of their leadership potential. Michael believes that leadership should positively impact lives, not just business results. He is dedicated to be the servant leadership coach that equips all leaders to impact the lives of those they lead.In this podcast for managers, Audrey, Lee and Michael discuss how to build credibility and effective leadership including: ·       Why leadership should positively impact lives, not just revenue·       Why credibility is the foundation of leadership·       The Leadership Equation and its 4 variables·       How to increase your competency in leadership effectiveness and practice“The #1 mistake most managers make is Ineffective methods of measuring leadership effectiveness. Improvement in leadership effectiveness is nearly impossible without appropriate measurements." –Michael TannerBuild Credibility and Effective Leadership with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Michael Tanner CredibleLeaders.comTwitter: @mtanner42LinkedIn Profile: https://www.linkedin.com/in/1tanner/LinkedIn Company Page: https://www.linkedin.com/company/credibleleader/Facebook Profile: https://www.facebook.com/michaeltanner42/Facebook Company Page: https://www.facebook.com/CredibleLeaders  Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Jennifer Mackin is a ForbesBooks author of Leaders Deserve Better: A Leadership Development Revolution, and a leader of two consulting firms – CEO of Oliver Group, Inc. and President and Partner of Leadership Pipeline Institute US. As an author and speaker with over 25 years of consulting experience, she is a recognized leadership development influencer, having worked with CEOs, human resources managers, leadership development leaders, entrepreneurs, and other senior leaders in all industries. She earned her BS in marketing from Indiana University and her MBA from Owen School of Management at Vanderbilt UniversityIn this podcast for managers, Audrey, Lee and Jennifer discuss how to create a leadership development revolution, including: ·       The lack of a pipeline of emerging leaders in the workplace·       The damage lack of preparation of younger leaders can cause nationwide·       How senior leaders should be involved and aligned in professional development of leaders of long-term business planning·       The 4 most common ways leaders miss out on developing their people “There’s a slow moving crisis taking over the corporate world— companies are run by ill-prepared leaders. It is jeopardizing the livelihoods of all team members, causing emotional and psychological turmoil, and destabilizing an otherwise productive workforce; A world of leaders that don’t put people first." –Jennifer MackinSales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jennifer Mackin FREE ASSESSMENT ON jennifermackin.com https://www.linkedin.com/in/jenniferolivermackin/https://www.facebook.com/jennifer.mackin.18 https://twitter.com/TheOliverGroup Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Denise Cooper is the Founder and CEO of Remarkable Leadership Lessons, a company founded over 10 years ago to assist C-suite, senior-level business leaders, and managers in raising their game as contributors to profitability. She earned an MBA from Washington University in St. Louis MO, a Coaching Certification from North Carolina State University, and studied under Judith Glaser to earn the distinguished designation as a Certified Conversational Intelligence (C-IQ) Coach.Able to draw on over 25 years working inside corporations of all sizes, union companies, government offices and agencies, Denise shares her experiences in her thought book, Remarkable Leadership Lessons: Change Results One Conversation at a time. It’s designed to let you see the power and potential within you, and if you show up, step up, and speak up, you can get the results you really want.Denise serves as an Executive Coach and Keynote Speaker, with a proven process for grooming diverse candidates for succession through one-on-one customized coaching, professional assessments, time-proven case studies. In this podcast for managers, Audrey, Lee and Denise discuss Better C-Suite Conversations, including: ·       Emerging leaders how to show up when you show up·       How to be the C-Suite level and be your authentic self in the job·       Conversation anxiety most C-Suite level leaders have and how to fix it·       Assumptions you should avoid making in trying to improve conversations “Listeners will learn how to ask the right questions to the right people, that will help them build relationships and achieve the results they desire." –Denise CooperSales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Denise Cooper http://www.linkedin.com/in/denisecooperhttp://www.rllessons.com/  Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Leslie Short is the Founder of The Cavu Group and author of Expand Beyond Your Current Culture. She has an accomplished background that includes running marketing and PR for FUBU, serving as Corporate Operating Strategist for blueprint + co., and starting several successful international businesses. Leslie has been developing multi-cultural/mosaic marketing and programming as far back as 1998, and in her book, Expand Beyond Your Current Culture, she offers tips on how to think differently about diversity and inclusion to achieve a sustainable, diverse and inclusive workplace. She is also a fellow podcaster with her show name, Visibility Unlimited...and you can see the video version of that on her YouTube channel The Cavu Group. Today's discussion is on Diversity and Inclusion in the Workplace and international business.In this podcast for managers who are interested in Diversity and Inclusion in the Workplace, Audrey, Lee and Leslie discuss: ·       Why a long-term DEI implementation is necessary·       Why DEI is not a standalone program and needs to be part of the foundation of your company·       How to create a culture of inclusion·       Leadership skills and mentorship goals and strategies “Managers and leaders do not understand their own strengths and weakness and with not understanding themselves they don't ask the "WHY" of those they work with and just assume they know the why." –Leslie ShortManage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Leslie Short www.thecavugroup.com http://twitter.com/TheCavuGroup http://www.linkedin.com/in/LeslieShorthttp://facebook.com/TheCavuGroup Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

When it comes to change – it’s a world filled with armies of consulting graduates sitting in dimly-lit rooms retroactively justifying why the latest ‘transformational’ initiative went ahead. The industry has over-complicated it. From obtuse jargon to untold reams of paperwork. It’s just become too hard, too confusing, too segregated and too academic. The thing is – You don’t have time for that. No change leader does. Change is hard enough without all that added complexity.Brendon is converting others to a radical new idea…Keep it simple.Brendon Baker established the Valuable Change Co. with one central mission in mind: to Help Change Leaders Drive Real Value, but on his way found his secondary mission: Fight Unnecessary Complexity. Where change isn’t about delivering on-time or on-budget, but rather actually getting what you’re looking for out of it. Brendon is based on the rural outskirts of Canberra, Australia, has a degree in Business Management and is the father of two young girls .In this podcast for managers, Audrey, Lee and Brendon discuss: ·       Definition of Change Leadership·       What is Valuable Change and how do you create it?·       Building a Strong Change Core·       How we build and protect change momentum and leverage connection to create influence “Valuable Change does. It provides you with what you need to set the best possible course for your change. You will soon be ramping up the return on your projects, turning outcomes into reality, generating untold momentum, and eliminating fluffy paper claims." –Brendon BakerSales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Brendon Bakervaluablechange.comhttps://www.linkedin.com/in/brendon-baker-valuablechange/https://www.facebook.com/ValuableChangeCo Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Wynn Godbold is an independent certified John Maxwell Leadership speaker, trainer and coach. She owns a training and development company named Bee Sharp and is the founder of the I'm Possible Lifestyle. Wynn helps business leaders turn goals that feel impossible into reality. She shared with us, the very word impossible says, I'm Possible. In this podcast for managers, Audrey, Lee and Wynn discuss: ·       Definition of the I’m Possible lifestyle·       Implementation of the Universal Success Laws·       The subconcious mind’s role in your leadership journey “Think about your life as the puzzle you’re putting together. The thing is the picture that you’re trying to complete is actually the picture of yourself in your life that lives in your subconscious mind." –Wynn GodboldSales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Wynn Godboldwww.beesharp.us training/ (coaching)www.wynngodbold.com (speaking)https://www.facebook.com/wynngodboldspeaker/https://www.linkedin.com/in/wynngodbold/ Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively bring in clients Think again!Author and sales trainer Jim Doyle explains how the best sellers have a commitment to their customers that goes way beyond being customer focused. Servant Heart Sellers, as he calls them, are obsessed with making sure the products they sell make a difference for their customers, not just closing the deal. This commitment changes everything about their sales approach.Selling with a Servant Heart outlines ten lessons that ultimately lead to greater joy in sales while also increasing income. For the new salesperson, the experienced veteran, or anyone in between, the lessons of Servant Heart Selling have something salespeople across industries can draw from. More success. More customer loyalty. More joy in what you do. That’s what can happen to your sales career when you start selling with a Servant Heart.Jim was the founder of Jim Doyle & Associates, now known as JDA media, a sales consulting firm in the television industry. In this podcast for managers, Audrey, Lee and Jim discuss: ·       Several of the 10 lessons on Servant Heart Sales·       How to measure ROI from this approach·       Tangible examples on language used Servant Heart technique“When you commit to serving customers as a Servant Heart Seller, you’ll find more success, greater customer loyalty, and far less churn. And you’ll have a lot more fun, too." –Jim DoyleSales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Jim Doyle www.servantsellingbook.comhttps://www.linkedin.com/in/tvjimdoyle/https://www.facebook.com/TVJimDoyle Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Charles Bailes IV is a 4th generation family member and a top executive running a 9-figure family-owned business. As VP of Human Resources and Internal Distribution of ABC Fine Wine & Spirits, he oversees 126 stores in Florida and over 1,600 employees.He is a husband, a dad of three, an executive, an entrepreneur, a CrossFitter, a health nut and a lover of going to bed at 8 p.m. – all in that order. He loves meeting new people and having meaningful conversations. His main goal is to inspire others to act to help themselves.He’s passionate about sharing his knowledge and expertise on running a family business, crisis management, succession planning.In this podcast for managers, Audrey, Lee and Charlie discuss: ·       How sales managers can grow and scale up with Charlie’s best practices·       Sales in retail sector and how to manage sales in that space·       Challenges of Managing family businesses·       What he looks for in a sales manager and sales reps “Money does not grow on trees. If somebody wants to see the financials we show it to them and we are going to put classes together in our online learning system that explain what growth profit is." –Charlie BailesSales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Charlie Bailes charliebailes.comTwitter: @cebailes Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Today’s guest, Gregory Silva, is the Director of Operations for three drug and alcohol treatment centers in Southern California; Living Longer Recovery, Gravity Treatment Centers and New Spirit Treatment Center in Southern California. Gregory began his career in the marketing industry, but after his best friend passed away from an overdose in 2012, he felt called to help others suffering from addiction. He embarked on a new career in substance abuse treatment and is now passionate about helping people change their lives for the better by demystifying the paths to treatment. In this podcast for managers, Audrey, Lee and Gregory: ·      How managers can recognize signs of addiction in employees·      How to have a conversation to inquire about addiction with employees·      Treatment for employees vs. releasing them·      Benefits considerations to help employees with addictions “How do you make someone understand that they need help? There’s a lot of companies that drug test and a good percentage will fail the drug test and that’s obviously an indication there. Another way is people are either late to work or don’t show up or don’t call in and that may be a new pattern you didn’t see before." –Gregory SilvaSales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Gregory Silva http://www.livinglongerrecovery.com/https://www.gravitytreatmentcenters.com/gregorys.gravity@gmail.com833-244-5900 24-hour hotline Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Bob Nelson is a management and motivation business author of over 30 books that have collectively sold over 5 million copies. He is president of Nelson Motivation Inc., has presented on six continents and worked with 80 percent of the Fortune 500 companies. One of his titles we are most interested in talking about today is 1,001 Ways to Engage Employees: Help People Do Better What They Do Best.  In this episode, Audrey, Lee and Dr. Bob: ·      Expectations of the current workforce for recognition·      New techniques to discover better, more personalized check-ins and recognition·      Ways to be more responsive and more engaged with your employees·      Techniques to boost employee productivity via future professional development “Providing workers with recognition and respect can make a world of difference in getting the best efforts out of them, keeping them and helping you develop a reputation for treating employees in a way that helps attract talent to work for you and your organization." –Dr. Bob NelsonJoin hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Dr. Bob Nelson www.drbobnelson.comwww.linkedin.com/in/drbobnelson Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                           ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices