For the second time we are talking about the power of loyalty in navigating today’s consumer and retail landscape. Gavin Dein is the Founder and CEO of Reward, a global SaaS customer engagement platform for the world’s largest banks and retailers.   Interviewed by Mortimer Singer

In this episode we profile two companies on either side of the Atlantic that are on top of their games in interior design. The first is Elizabeth Pyne Singer, designer at McMillen, Inc., the oldest interior design firm in the United States as well as Max Konig, Managing Director at Nina Campbell. We talk about the role of designers in the consumer landscape today, the return of bespoke and artisanal products as well as the role of art in designing a home.   Interviewed by Mortimer Singer.

Davis is the founder and CEO of Cotopaxi, an outdoor gear brand with a humanitarian mission, recently backed by Bain Capital Double Impact. He is a member of the United Nations Foundation's Global Leadership Council and a Presidential Leadership Scholar. Davis previously started Brazil’s "Startup of the Year,” was Silicon Valley Community Foundation’s “CEO of the Year," and is an EY Entrepreneur of the Year. Davis holds an MBA from the Wharton School, an MA from the University of Pennsylvania, and a BA from Brigham Young University. Davis is an adventurer who has floated down the Amazon on a self-made raft, kayaked from Cuba to Florida, and explored North Korea.   Interviewed by Mortimer Singer.

Frédéric Malle founded Editions de Parfums in 2000, the only perfume brand in the industry to uphold the skill of its perfumers, and the quality of the raw materials they use, as their primary concern and source of pride. The confluence of these two factors produces an extraordinary result: a brand of uncompromised quality and unbiased creativity. Under Frédéric’s guidance as a perfume publisher, who pushes them to their creative limit and leads them into new olfactory territory, perfumers produce unique works of art sold under their own names. Together, the perfumers and publisher realize a vision of perfume as the masterful result of time, precision and true talent. We talk about: his introduction and evolution in the industry, his creation process, innovations in development, and more.   Interviewed by Mortimer Singer. 

Kate Klemmer Terry is the Chief Revenue Officer of Quiet Logistics, a logistics company specializing in providing a revolutionary approach to delivering exceptional brand experiences and winning over discerning customers. Kate has over 30 years of experience in the fashion industry working in merchandising, marketing and E-commerce for brands such as Polo Ralph Lauren, Banana Republic, Kate Spade, Coach, and Tommy Hilfiger. Most recently, Kate was running Dash Group NY, a consulting firm helping fashion companies with digital strategy - with clients such as Michael Kors, Tumi, Oscar de la Renta and J. Crew. At Quiet, she is responsible for driving the curation and brand strategy - as well as the client strategy function. We talk about: Quiet Logistics’ incubator program, shifts in the online experience, the importance of the discovery process in stores, her advice for young brands navigating global e-commerce, and more.   Interviewed by Mortimer Singer.

Mike Ribero has over 35 years of experience in general management, strategy, marketing and business development, having worked as a CEO, COO and CMO across a broad spectrum of consumer and enterprise-based businesses. Mike has unique expertise and experience in several key areas that include the customer relationship, persuasion and engagement, travel, technology, and media and entertainment, and is credited with being one of the pioneers of the modern-day loyalty program. Mike is currently the CEO of Reach, a new marketplace and mobile App that facilitates a true partnership between consumers and their favorite brands. Driven by a reciprocal value exchange, Reach offers consumers control over their personal information and activities in support of their favorite brands, for which they are compensated and receive other benefits. In exchange for that compensation, which is based on the value created, brands gain access to timely and actionable zero-party data, obtained on a fully transparent and compliant basis. We talk about: the current state of consumer loyalty, how consumers and brands can work cooperatively, and more.   Interviewed by Mortimer Singer. 

Erwan Rambourg has been a top-ranked analyst covering the luxury and sporting goods sectors for fifteen years. After eight years as a Marketing Manager in the luxury industry, notably for LVMH and Richemont, he is now a Managing Director and Global Head of Consumer & Retail equity research. He regularly contributes to the Wall Street Journal, the Financial Times, CNBC, and Bloomberg, and has guest lectured at top universities in the U.S., Europe, and Asia. He is the author of The Bling Dynasty: Why the Reign of Chinese Luxury Shoppers Has Only Just Begun (2014) and of Future Luxe: What's Ahead for the Business of Luxury (2020). We talk about: the growth of the luxury industry post-pandemic, the influence of Asia on luxury brands, the power of storytelling amongst consumers, the function of the future store, and more.   Interviewed by Mortimer Singer.

Neil Gill is CEO and President of Dogtopia Enterprises, the dog daycare company providing the utmost in quality care through its focus on socialization, exercise, and education. Neil has spent more than 35 years in franchising with international brands such as KFC, Pizza Hut, Brinker International and more than 11 years at Gloria Jean’s Coffees International as CEO, opening more than 1,000 stores across 39 countries. He has experience in taking franchise brands through IPOs and worked in a variety of sectors from on-line education, weight loss, and bakery. We talk about the concept of the “dogification of the human”, his vast experience in franchising, the shifts in the dog and human relationship, and more.   Interviewed by Mortimer Singer.

Adam Ross is the CEO and Founder of Heyday, a brand on a mission to cut through the noise in the skincare industry and educate clients on their unique skin, so they can put their best face forward. From 2006 to 2010 Adam was a founding member and senior Principal at Centerview Partners, a privately held advisory and private equity firm based in New York. Prior to this Adam worked in the investment banking department of UBS in London, Sydney and New York. For the past two years Adam has been working on Heyday, modernizing the facial experiences with deepened relationships. We talk about: his process of building Heyday, taking the facial out of the spa, the future developments of skincare, shifts in consumer behavior, and more.   Interviewed by Mortimer Singer

Ken Nisch is the Chairman of JGA and has focused his efforts developing branded environments and consumer strategies for clients around the world including Sundance, Hershey’s, Sleep Number, Signet, H&M, Shinola, Whole Foods Market and El Palacio de Hierro. His consumer knowledge and entrepreneurial insights have been an integral part of the conceptual development and strategic image positioning for many retail operators, manufacturers and brand marketers in entertainment, hospitality and traditional retail for more than 40 years. Ken is an inductee of the Retail Design Institute Legion of Honor, the Shop! Hall of Fame and serves on the board for Shop Association as well as private and public retail companies. We talk about: the importance of content and storytelling in all his projects, the conceptual development of retail brands, sustainability in design, and more.   Interviewed by Mortimer Singer