5THWAVE - The Business of Coffee and Hospitality

Today we’re bringing you a very special episode in anticipation of the 10th anniversary of the La Marzocco True Artisan Café at the London Coffee Festival taking place later this month.Industry legend Paul Kelly, General Manager of La Marzocco UK & Ireland, joins Jeffrey Young in the studio to explore the specialty coffee trends that have changed the face of coffee culture over the last decade, the turbulence of the Covid-era, and the bright future that lies ahead for our industry.Credits music: SENDME by Bobbie Harvey, winner of the Coffee Music Project 2021 summer edition.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

Kicking off a new series on the podcast exploring ecological sustainability across the coffee supply chain, we’re examining the environmental impact of coffee farming at origin.Finding solutions to the complicated problems caused by the climate crisis is vital to the future viability of coffee, and the planet. Throughout series, we’ll uncover how the coffee industry is responding to these challenges, showcase best practices and offer a glimpse into the future.In this episode, we speak with coffee growers, traders, and retailers, to address key ecological issues at origin and ask, what do coffee farmers need from coffee retailers to support their environmental initiatives?Katie Carguilo, Western Coffee Manager, Counter Culture Coffee, highlights how environmental sustainability is directly tied to farmer economics and the prices they earn.Diego Robelo, General Manager at Aquiares Estate Coffee, shares the sustainable agroforestry systems at his coffee farm and the importance of environmentally focused certifications.Carlos Ortiz, Volcafe Way Manager at Volcafe, discusses the connection between commercial and environmental needs of coffee roasters and the potential for green credits for coffee farmers.Credits music: Hot Coffee by Say No More ft Nutty P. in association with the Coffee Music ProjectGet in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

Today we’re exploring the importance of the general manager in café operations and unpacking how this pivotal role can mean the difference between hospitality businesses operating at a loss or at a profit. In conversations with experienced operators and a leading management academic, we ask what general managers need from owner operators to thrive and deliver financial success and how to engage and retain these star employees.Christopher Muller PhD, author of the ground-breaking book: “The Leader of Managers”, shares some of the management models that have helped transform the role of the GM in hospitality, and highlights the importance of adequately incentivising these key members of staff.Tim Ridley, founder of United Baristas, speaks about the importance of treating general managers with compassion and investing time to build a nurturing workplace culture.Lizzie Gurr, Chief Operating Officer of Ozone Coffee Roasters and Hasbean, shares the key qualities she looks for when hiring operational managers across her businesses.Credits music: Fumes by Richard James, Winner of the Coffee Music Project 2019For more on Christopher Muller’s management research, pick up a copy of his book “The Leader of Managers”Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

On the podcast this week, we’re embracing the spirit of summer and diving into the world of wine to explore its parallels with coffee.The wine industry is often considered ahead of the curve compared to coffee, but is that always the case? In conversations with leading wine and coffee experts, we explore the history and influence of these two worlds to offer a deeper understanding of the wine market and how to maximise its potential in coffee businesses.Morten Scholer, coffee and wine author provides a broad overview of the similarities and differences between these two industries.Phil Barnet, Sales Manager at Les Caves de Pyrene, discusses the dramatic shifts in the consumption and production of wine in the past three decades.Robert Robinson, Co-founder of Notes Coffee Roasters, shares how his hospitality venues deliver a quality coffee offering during the day and an equally-good wine experience by night.For a detailed comparison of the coffee and wine industries, pick up a copy of Morten Scholer’s book – Coffee and Wine: Two Worlds Compared.Credits music: Summer Night Vibes by Ellie Harris for the Coffee Music ProjectGet in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

On the podcast today we examine the staffing crisis affecting hospitality businesses globally and the impact Covid-19 and Brexit has had on the hiring landscape. In conversations with trade representatives and leading operators from London and New York, we explore the long-term challenges of developing meaningful careers within the hospitality space and solutions for attracting and retaining the brightest talent.Tony Sophoclides, Strategic Affairs Director for the trade association UKHospitality, provides a macro overview on the current staff shortages felt across the UK.Jessica Worden, Head of Coffee, GAIL’s, highlights the importance of being clear about your values and hiring people who embrace your vision.Jonathan Rubinstein, CEO, Joe Coffee, shares how his company navigated the sudden impact of Covid-19 and the staff shortages experienced on re-opening.We also hear from Freddie Speed, a restaurant general manager who has recently taken a pause from the industry, who gives insight on why a number of hospitality professionals are now considering alternative careers. Credits music: New York Makes Me Cry by Abrielle Scharff, a former finalist for the Coffee Music Project NYC.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

As the world’s largest coffee chain turns 50, we explore Starbucks’ enduring influence on the business of coffee. In a collaboration with 5THWAVE magazine, we bring you insights from six global coffee professionals as they reflect on Starbucks' cultural legacy.In a series of conversations with Jeffrey Young, we hear from coffee historian, Professor Jonathan Morris, Kent Bakke, Board Member, La Marzocco, Maurizio Guili, Corporate Strategy Executive for Simonelli Group, Scott Rao, coffee consultant and author, Barry Kither, coffee consultant and former Sales and Marketing Director at Lavazza UK, and Henry Roberts, CEO, Two Hands.Read more on our Starbucks at 50 feature in the latest issue of 5THWAVE magazine: https://www.worldcoffeeportal.com/5THWAVE/Magazine Hear more from Jonathan Morris' History of Coffee podcast and get a copy of his book Coffee: A Global History.Credits music: Frappuccino by Yassi V finalist for the summer Coffee Music Project 2021Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

On the podcast today, we examine the interplay between food and coffee in hospitality businesses. The upside to adding food to a coffee proposition is clear but delivering excellent coffee and food simultaneously is never easy, and success often depends on the scale and scope of your business.Exploring this week's theme, we speak with four leading operators, of all shapes and sizes, who share insights on how their businesses deliver a delicate balance of first-class food alongside great coffee. Clare Clough, UK Managing Director, Pret A Manger discusses the latest trends in food-to-go and shares how a multi-site food franchise approaches their coffee offering.Heather Perry, Vice President, Klatch Coffee explores how her business uses food to complement their core coffee offering, and the complexity it brings. We also speak with Miles Kirby, Co-owner and Head Chef, Caravan, who shares insights on how their restaurants shift focus on coffee and food fluidity throughout the day.Henry Roberts, Co-founder, Two Hands, explains how his cafes have transitioned to a food-focused business and how he keeps its coffee programme as strong as its food.Find out more about World Coffee Portal’s research on the food-to-go sector with our consumer-led report Cakes, Shakes & Tea Breaks UK 2021. Credits music: Send Me by Bobbie Harvey, the winning song for the Coffee Music Project 2021.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

This week we put cold coffee under the spotlight to illuminate the latest trends in this fast-growing category. We’ll explore how the cold coffee revolution has taken off in North America, and the opportunities for growth in markets worldwide. In this episode we’re joined by a brewing equipment supplier and coffee expert from Asia Pacific, and two senior figures from leading cold coffee brands in the US. They’ll discuss the popularity of game-changing products, such as cold brew and RTDs, and provide their take on America’s epic love affair with cold coffee.Danny Pang, Asia Pacific Manager for Marco Beverage Systems, guides us through the different types of cold coffee on the market and shares what the opportunity is for cold brew in Asia.James McLaughlin, President and CEO of Intelligentsia Coffee discusses the continued growth of cold coffee in the US and the potential for new products and formats to match in-store coffee quality at home.We also hear from Matthew Swenson, Director of Coffee at Nestlé and former Chief Product Officer for Chameleon Coffee, who shares how America’s grab-and-go culture and highly developed distribution network has allowed the US cold coffee market to thrive.Watch Danny Pang’s guide on making Japanese-style iced coffee here.For more on World Coffee Portal’s research on the iced beverage market in the US, read highlights from our Project Iced USA report here.Credits music: “No More Rain” by Coffee Music Project artist Ania Diamond.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

In today’s episode we’re exploring the world of espresso machine technology and the future of automation, and asking the question – will super-automatic coffee machines ever replace the barista?To help answer this, we speak to leading manufacturers of traditional and super-automatic machines as well as a US Barista Champion to unpack how this technology is advancing, what that means for café owners, and how the role of the barista will evolve with the rise of automation.We hear from Enrico Bracesco, Chief Commercial Officer for traditional and automatic coffee machine manufacturer, Gruppo Cimbali, who shares why he anticipates significant growth of the super-automatic segment within Cimbali’s portfolio.  Kamal Bengougam, Group Commercial Director, Eversys, discusses the latest technology advancements in full automation and what the next generation of espresso machines might look like. We also speak with Lem Butler, US Barista Champion, and co-founder of Black & White Coffee Roasters, to understand the spaces that super automation can fill throughout the coffee industry and the evolving role of the barista within the value chain. Click here to read more on World Coffee Portal's latest market data and consumer research on the rapidly developing automated coffee market.Credits music: RIP by Matt Kent - former finalist of the Coffee Music Project New York.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast 

Today we are bringing you a very special episode, a full-length interview with enigmatic and influential entrepreneur James Hoffmann. In this conversation, James discusses his ambitions, business sensibilities, and the mindset that has helped build his remarkable career.James Hoffmann is world-renowned in the coffee industry. A former World Barista Champion, co-founder of Square Mile Coffee Roasters, and author of The World Atlas of Coffee, he is also a prolific YouTuber who has amassed more than 86 million views globally.We featured James in episode #15, which explored the careers of three distinguished coffee entrepreneurs. Listen to more of his compelling insights in this full extended interview.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast