5THWAVE - The Business of Coffee and Hospitality

In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

In the next two episodes we’re exploring the critical business metrics and KPIs successful coffee and hospitality operators use to achieve outstanding results.First up we speak with Colin Harmon, Founder and CEO of 3fe - an iconic chain of specialty coffee shops and roastery based in Dublin. In this conversation, Colin discusses the importance of taking a long-term view to achieve your goals and shares the metrics he tracks to maximise business performance. For more on how to build a coffee shop business you can buy "What I Know about Running Coffee Shops" by Colin Harmon here.Credits music: "Send Me" by Bobbie Harvey in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

On the podcast today we're exploring the hospitality marketing landscape and unpacking the various channels and strategies operators can use to promote their brand.In conversations with Andrew Stone, Vice President Marketing at Bluestone Lane and marketing consultant Emily Karim, we find out how hospitality operators can successfully adapt to the fast-changing marketing landscape and consistently attract new customers to their businesses.Credits music: "Sun and Rain" by The Grove in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

In today’s episode we’re speaking with Tareq Alshaikh, co-founder of Pinnacle Group, the hospitality partner operating Toby’s Estate Coffee Roasters, across the GCC.Founded in Australia by Toby Smith in the late 1990s, Toby’s Estate is now a highly respected and pioneering specialty coffee brand across the world. In 2015, Pinnacle Group partnered with Toby’s Estate to franchise the brand in the GCC and now have 20 outlets across Kuwait, Qatar, Saudi Arabia and the UAE.In this conversation, Tareq discusses the deep influence of Australian coffee culture in the Middle East, the added business benefits of fully digitised stores, as well as sharing the brand’s plans for regional and international expansion.Credits music: "The Art of Music" by Dudley Music in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Today, we’re finishing off our interview series speaking with some of New York’s leading boutique coffee businesses by catching up with Brandon Peña and Sam Sepulveda, Co-founders of 787 Coffee.Founded in 2017, 787 Coffee is one of the fastest boutique coffee chains in New York. They now operate 17 sites in the city, 2 in El Paso Texas and 4 in their native  Puerto Rico where they also operate their own coffee farm.In this conversation they discuss what it means to be a leader, their responsibility to their staff and community and the unexpected silver linings and new opportunities that come from surviving the impact of Hurricane Maria and the pandemic. Credits music: "Welcome to the Boogie by Keren Abreu in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

In today's episode we continue our interview series speaking with some of New York’s leading boutique coffee businesses.Next up we’re speaking with Gavin Compton and Ryan Wanslow, Owner and Managing Director respectively at Variety Coffee Roasters.In this conversation we discuss the importance of staying original and true to your roots, keeping it simple and, most of all - making sure you enjoy the journey. Credits music:  "For Me" by Norman Alexander in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

This week we’re back in New York City for the New York Coffee Festival 2023! Over the next three days we’re bringing you exclusive interviews with the founders of three highly successful boutique coffee businesses in New York. First up we speak with Hazel de los Reyes and Clare Lim, Co-founders Gumption Coffee. In this conversation we discuss their belief in the transformational power of the coffee, the lessons they’ve learned in setting up in New York City, and the importance of being fearless and inspiring trust within your teams.Credits music:  New York Makes Me Cry by Abrielle Scharff in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

In today’s episode we’re speaking with Maxwell Colonna-Dashwood, Founder of Colonna Coffee - a boutique specialty coffee business in the UK.A celebrated author and innovator in the world of coffee, Maxwell will soon be releasing a new book - The Business of Specialty Coffee - exploring the models and operating margins of businesses across the specialty coffee supply chain. We sit down with Maxwell to find out what to expect from his latest publication and discuss his new coffee shop venture in the heart of London's creative district.Pre-order The Business of Specialty Coffee by  Maxwell Colonna-Dashwood here.Credits music: "N Luv Again" by Trop Mal in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

On the podcast today we’re delving into the worlds of coffee and sport to explore the synergies between these two high profile industries.We'll be speaking with Dr Lindsy Kass, Principle Lecturer, University of Hertfordshire to get a deeper understanding of what caffeine does to the body and how it can affect athletic performance.We'll also hear from Caleb Benoit, Founder, Connect Roasters and Major League Baseball player Ian Happ from the Chicago Cubs, about their business partnership and the importance of aligning on vision and values.Credits music: "Rye Grass Ryder" by Samantha Rise in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

In our second episode of our summer break, we revisit another inspiring conversation I had with Isabela Raposeiras last year.Isabela is a former Brazilian Barista Champion, Founder of pioneering specialty coffee and coffee education business, Coffee Lab in São Paulo and one of the most accomplished female leaders in the global coffee industry.Credits music: "Curandeiras" by Isadora CantoSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear