Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains why when it comes to good customer service, it takes one to say yes, but two to say no.Hear Shep's full interview in Episode 13 of The Action Catalyst.

Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episode 477 with Patrick McAndrew, a seasoned entrepreneur and high-performance coach, and the Founder/CEO of HARA.

Patrick McAndrew, a seasoned entrepreneur and high-performance coach, and the Founder/CEO of HARA, talks about living inside of an art gallery, how speed reading paved the way for a new career, the things that often get mistaken for lack of motivation, finding fear at the top, where confidence really comes from, breaking the loop of distraction, and why engagement doesn’t necessarily equal value.Mentioned in this episode:Learn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

Topaz Adizes, an Emmy Award-winning writer, director, author, experience design architect, and founder of The Skin Deep, explains why not sleeping in your kitchen is important and why not to confuse comfort with safety.Hear Topaz's full interview in Episode 476 of The Action Catalyst.

Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.

Championship speaker and executive coach Dananjaya Hettiarachchi explains the difference between pull vs. push messages, which is better, and how to craft it.Hear Dananjaya's full interview in Episode 61 of The Action Catalyst.

Topaz Adizes, an Emmy Award-winning writer, director, author, experience design architect, and founder of The Skin Deep, explains why the mind is built to protect you but heart is built to connect you and how the quality of your life is correlated with the quality of your relationships, why not sleeping in your kitchen is important and why not to confuse comfort with safety, shares the importance of his first kiss and on focusing on questions over answers, dives into his new book, and tackles the question of what IS humanity?

Brand leadership expert, author, and speaker Denise Lee Yohn explains the modern dynamics of branding and brand competition, and the need to be crystal clear on your brand, not just to customers, but internally.Hear Denise's full interview in Episode 84 of The Action Catalyst.

Action Catalyst host Stephanie Maas helps turn the page on 2024, and takes a look ahead for this podcast and all of our listeners!

Championship speaker and executive coach Dananjaya Hettiarachchi shares the two principles behind crafting a great message, the three biggest things he changed to create a championship speech, pull vs. push messages, the two types of stories that exist, the power of connecting with failure, and why sometimes just being yourself is the hardest part.