Talking HealthTech

In this episode of Talking HealthTech, host Peter Birch speaks with Aileen Lai, the CEO of HealthBeats, Susi Tegen from the National Rural Health Alliance (NRHA), and Melanie Molluso from Echuca Regional Health. They explore the challenges of rural healthcare in Australia, the impact of technology such as remote monitoring, and the evolving role of nurse practitioners. This episode was recorded during the 17th National Rural Health Conference in Perth, Australia, and captures key conversations on rural healthcare needs and solutions.Key TakeawaysRural Healthcare Challenges: Many rural Australians face significant gaps in healthcare access, resulting in poor health outcomes. Enhancing support and leveraging technology can improve these conditions.Project Implementation: Despite initial resistance, projects focusing on remote monitoring show positive patient impact, leading to broader staff buy-in.Nurse Practitioners' Role: Nurse practitioners can bridge healthcare gaps in rural areas by prescribing medication, ordering tests, and collaborating with remote consultants.Patient Education: Educating patients on managing conditions like diabetes and heart failure empowers them to take control of their health, reducing hospital visits.Technology's Role: Remote patient monitoring and telehealth are crucial for providing continuous care, especially in areas lacking specialists.Government and Industry Collaboration: Effective rural health care requires backing from the government and industry, highlighting the need for collaborative and innovative approaches to funding and resource allocation. Check out the episode and full show notes on the Talking HealthTech website. Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

In this episode of Talking HealthTech, host Peter Birch speaks with Roy Hazelwood, the Manager of the Customer Contact Centre at Anglicare. They discuss the challenges and strategies in centralising customer contacts, the role of Genesys technology in enhancing service delivery, and training methods to equip staff for handling stress and complex customer needs. This episode was recorded during the Xperience event hosted by Genesys in Sydney.Key Takeaways:Centralising customer contacts at Anglicare has helped streamline service delivery and enhance customer experiences.Genesys technology plays a crucial role in ensuring that customer interactions are managed efficiently, even with staff working from home.Anglicare handles various communication channels, including voice chat, SMS, and email, and further integrates these with its IT service desk to improve internal operations.Effective training, such as ride-along training and accidental counsellor training, is essential for staff to manage diverse and often stressful customer situations.Maintaining privacy and having protocols to handle sensitive situations like potential financial exploitation or mental health crises is critical.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meetups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

In this episode of Talking HealthTech, host Sophie Turner speaks with Jayne Thompson, the Chief Product Officer of MediRecords, Tim Pegler, the Senior Business Development Manager at MediRecords, and Alison Sayer, the CEO of Homeless Healthcare. The conversation explores the intersection of digital health technology and services for vulnerable communities, exploring how MediRecords' innovative solutions, including their new admissions module, support the critical work being done by Homeless Healthcare in Perth.Key TakeawaysMediRecords' Evolution: The development of MediRecords' new admissions module enhances patient care management over extended periods, from admission to discharge.Impact on Homeless Communities: Homeless Healthcare’s wide array of services, including pop-up GP clinics and street outreach programs, and how MediRecords' cloud-based solution has bolstered these.Cloud Technology Benefits: The transformative power of MediRecords' cloud capabilities allows for seamless access to patient records anytime and anywhere, thereby facilitating better care for homeless individuals.Future Innovations: MediRecords is set to introduce features like a patient portal and enhanced data insights to improve care quality and patient engagement further.Collaborative Development: Mutual benefits of the collaborative relationship between MediRecords and Homeless Healthcare, emphasising the importance of customer feedback in shaping effective digital health solutions.Check out the episode and full show notes on the Talking HealthTech website.Loving the show?  Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content.  For more information visit talkinghealthtech.com/thtplus

Stephen Burmester, an architect specializing in cloud solutions, and Chris Royal, an expert in interoperability, delve into the critical role of technology in prehospital care. They discuss the importance of real-time access to patient data for paramedics, enhancing collaboration and continuity of care. The challenges of integrating outdated systems and the need for standardization, like FHIR, are highlighted. They also explore a phased approach to interoperability in Australian healthcare, showcasing interim solutions that improve information sharing.

In this episode of Talking HealthTech, host Peter Birch speaks with Jenny Reichard, Senior Industry Executive for Healthcare, Julian Tass, Solutions Consultant, and Tim Deveson, Account Director for Healthcare, all from Genesys, about the critical role of modern communication platforms in healthcare. The discussion, recorded during the Talking HealthTech Winter Summit 2024, focuses on transitioning from outdated communication methods to digital-first platforms, patient engagement, and the future of healthcare communication systems.Key TakeawaysSeamless Communication: Importance of seamlessly transitioning between communication channels without losing information, particularly for non-native English speakers and international students.Improving Patient Experience: Leveraging contextual information to enhance patient experience and moving away from outdated habits for better efficiency in healthcare.Omnichannel Integration: Explore the integration of omnichannel engagement platforms with existing tech ecosystems, specifically the effective management of communications and data routing with EMR and CRM systems.Balancing Anonymity and Data Needs: Addressing consumer concerns about data privacy and the need for anonymity while ensuring essential information remains accessible to healthcare providers.Check out the episode and full show notes on the Talking HealthTech website.Keep an eye out for the details of our Spring Summit happening in November of this year. For more information, go to talkinghealthtech.com/summit.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Angie Bass, Executive Vice President at Velatura, alongside James Agnew, CTO of Smile Digital Health, and Farhoud Salimi, CTO of Telstra Health, dive into the world of healthcare technology. They discuss the crucial role of health equity and interoperability in empowering all providers. The trio explores the intersection of policy and AI, advocating for the democratization of health data. With an eye on the future, they envision a connected care ecosystem that promotes patient empowerment and seamless information flow across healthcare settings.

In this episode of Talking HealthTech, host Peter Birch speaks with Alex Swan, Senior Systems Engineer, and Julanne Saltiel, Head of Services, ANZ, both from Extreme Networks, about the critical role of networks in healthcare. They discuss automation’s importance, network maintenance, security, and adapting to technological changes for enhanced network management. This episode was recorded during the Talking HealthTech Winter Summit 2024.Key Takeaways🤖 Automation's Importance: Automation reduces human error in complex network configurations, especially in a security context.🔒 Network Maintenance and Security: Continuous network upgrades and applying global bug fixes and security patches are essential for preventing security risks.🔄 Adapting to Technological Changes: Constantly evolving platforms to meet changing client requirements and monitoring application performance are critical for effective network management.🧠 Future Technological Innovations: Emerging AI tools are becoming increasingly important in network management, transforming tasks rather than replacing jobs.🌐 Holistic Network Design and Continuous Monitoring: Designing adaptable network platforms that evolve and continuous application performance monitoring are essential, especially in healthcare.⚙️ Security Measures and Risk Mitigation: Risk can be mitigated through encapsulating services, automation, and limiting IoT devices' functionality to essential services.Check out the episode and full show notes on the Talking HealthTech website.Keep an eye out for the details of our Spring Summit happening in November of this year. For more information, go to talkinghealthtech.com/summit.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your HealthTech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus

In this episode of Talking HealthTech, host Sophie Turner speaks with Jamie Chew, Co-Founder and Chief Operating Officer of i-scribe, about the integration of medical AI in clinical settings to enhance patient care and reduce clinician burnout. Key Takeaways:Journey to Ophthalmology and Medical AI: Jamie shares his journey to becoming an ophthalmologist and how his interest in technology led him to explore AI’s potential in medical applications, particularly in reducing the burden of administrative tasks for clinicians.Differentiating i-scribe: The unique aspects of i-scribe lie in its team's extensive clinical experience and adaptive workflow implementation, making it more medically intuitive and accurate than other AI scribes.Impact on Patient Experience: i-scribe helps clinicians provide patients with timely, relevant, and easily understandable information, significantly improving patient engagement and care outcomes.Reducing Clinician Burnout: By automating paperwork and note-taking, i-scribe saves clinicians up to 12 hours a week, allowing them to spend more quality time with patients and engage more in personal activities.The Future of Medical AI: Discussion on the future potential of AI in clinical settings, with possibilities ranging from research efficiencies to clinical decision support, emphasising the importance of careful, clinician-guided implementation.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Paul Beraldo, Private Health Digitalisation Manager at Dedalus, and Steven Parrish, Chief Medical Information Officer at Dedalus, dive into the vital role of Electronic Medical Record (eMR) systems in healthcare. They discuss the challenges of cybersecurity and the need for specialized IT resources. The conversation highlights how managed services can alleviate IT burdens for healthcare providers. Insight into global solutions adapted for local needs showcases the benefits of eMRs in improving patient outcomes and hospital workflows.

In this episode of Talking HealthTech, host Regina Akacich speaks with Chris Smeed, CEO and co-founder of Cubiko, about the evolution of their practice intelligence platform, the implementation of CPD modules, and their recent expansion into dental analytics.They discuss the origins of Cubiko, feedback from general practices, and the new challenges and opportunities in dental data analytics.Key TakeawaysCubiko's Evolution: User feedback has been instrumental in Cubiko's growth from a practice manager's tool to a platform used by over 2000 practices nationwide.CPD Measurement Modules: Learn about the new CPD features that help healthcare professionals use their practice data for continuous learning and improvement.Dental Analytics Expansion: Chris explains the move into dental analytics with Satora, leveraging insights from general practice to meet the needs of dental practices.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meetups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus