476 - Winter Summit 2024 Session 6: Empowering Healthcare Through Modern Communication: The Critical Role of Engagement Systems

In this episode of Talking HealthTech, host Peter Birch speaks with Jenny Reichard, Senior Industry Executive for Healthcare, Julian Tass, Solutions Consultant, and Tim Deveson, Account Director for Healthcare, all from Genesys, about the critical role of modern communication platforms in healthcare.

The discussion, recorded during the Talking HealthTech Winter Summit 2024, focuses on transitioning from outdated communication methods to digital-first platforms, patient engagement, and the future of healthcare communication systems.

Key Takeaways

• Seamless Communication: Importance of seamlessly transitioning between communication channels without losing information, particularly for non-native English speakers and international students.
• Improving Patient Experience: Leveraging contextual information to enhance patient experience and moving away from outdated habits for better efficiency in healthcare.
• Omnichannel Integration: Explore the integration of omnichannel engagement platforms with existing tech ecosystems, specifically the effective management of communications and data routing with EMR and CRM systems.
• Balancing Anonymity and Data Needs: Addressing consumer concerns about data privacy and the need for anonymity while ensuring essential information remains accessible to healthcare providers.

Check out the episode and full show notes on the Talking HealthTech website.

Keep an eye out for the details of our Spring Summit happening in November of this year. For more information, go to talkinghealthtech.com/summit.

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