Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ This week's episode is all about common issues that practices have. Some of these issues, you may not even know you have! Covering the topics of productivity, scheduling, and communication, we will dive deep into what it takes to move your practice in the right direction. We discuss having unscheduled chair time, why you may have low patient retention, and where your overhead may be slowing your growth. To pick up on these tips and the other essentials, give the week's episode a listen!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode, we are breaking down effective patient communication and addressing objections properly. It all starts with truly listening to patient concerns, whether it's based in fear, financial worries, or another common issue. Highlighting that the procedure is routine and performed every day can help provide much needed comfort and reassurance for patients and urge them to take action. Third-party payment options and financing are a must-have to make dental care more accessible to patients, and if your case acceptance isn't above 85%, you may be losing thousands in revenue!  Tune in to learn practical tips for improving patient communication and increasing treatment acceptance to benefit both patients and the practice's bottom line.

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, we explore the idea that complaints are a gift rather than a curse! We discuss how listening to complaints can provide valuable insights and opportunities for improvement in your dental practice. We emphasize the importance of actively listening to trends in complaints, identifying common issues, and taking proactive steps to address them. We also highlight how making patients feel important by knowing them by name and acknowledging their feedback can significantly impact patient satisfaction and loyalty.  Listen in for more actionable tips on receiving feedback in your practice and how to shine a positive light on this valuable information!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, Sandy and Michael discuss the age-old question: "What comes first, the patient in front of you or the one on the phone?" They share insights on how to handle both effectively, with a focus on friendly and upbeat patient communication. Gone are the days when callers took precedence simply because they couldn't see what was happening in the practice. In today's world, whoever grabs your attention first should be prioritized. Sandy and Michael share strategies for managing phone calls while checking out a patient, using specific verbiage that shows respect for both their time and emphasizes clear communication. Don't miss this insightful episode on managing in-person and phone interactions in your dental practice!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/    Did you know that up to 93% of communication is done non-verbally?   Well, it’s true, and it might be the key to handling tough patients in your practice…   Successful Patient Interactions will make or break your practice when trying to stand out from the crowd. To have these interactions, we need an upbeat, positive, and attentive team. If your team is really listening to the questions and concerns of patients, they will feel right at home.   It’s easy to write off an angry patient as rude, bad, or not worth your time, but you may find listening to what they have to say surprisingly beneficial! There is no excuse for treating your team poorly, but these “angry” patients have a legitimate reason to be angry more often than not.   Dive into this week’s conversation on successful patient interactions and how to create them!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/ It was "dental assistant" appreciation week not that long ago...did you feel like you HAD to do something instead of wanting to do something for your dental assistant? You never really know what goes on in the private life of team members. Sometimes a little acknowledgement goes a long way. Sandy shows us how to properly do this and gives us a system to make sure our team members feel appreciated weekly! We also share what team members expect from their leaders/ managers/ practice owners.

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/   Does your front office understand your marketing? If they don’t then they are probably decreasing the amount of new patients you could and should be seeing!   Did you also know that your website and marketing campaigns, such as Google Ads, can decrease your case acceptance percentage?   In this episode we dive deep with Sandy and Ali from Docsites discuss how to increase case acceptance, new patient numbers and what could be hindering your marketing and how to fix it, and how to strengthen your front office through marketing.

Think about it, if you put an ad out and get 10 applicants… 8 out of the 10 sent in a resume that seems good… will you take a whole day to interview those 8 applicants? There’s a better way, a much better way!   Group interviews! Sandy gives us the tools and system to establish and conduct an extremely successful group interview. Once you hear this episode, I wouldn’t be surprised if you wanted to ONLY do group interviews!   Sponsors: Do you need a new website or an affordable marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/  

Do you feel like you can’t find any great employees? Are you tired of recommending procedures, systems, or even tips to your front office but for some reason they don’t stick with the recommendations? Do you feel like you are always having to micromanage your team or a team member? Do you even know if some team members are really contributing to the practice growth, or are they just doing the bare minimum?   In this episode we dive deeper into this as  Sandy gives us 4 pillars that we need to have in order to build a productive front office team.    Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/  

Sponsors: Check out Docsites LIMITED TIME OFFER here: https://www.docsites.com/landing-pages/ddb/   Get the money! Sandy’s a real world consultant and having a ZERO A/R is not real world!   You’ve got people that come and get the dental work and ins pays, or your going to bill them, if you get a 30% open rate in emails you’re in the top tier.    Sandy came across a practice that had 100k in A/R, and stopped sending sending out  statements. That’s when Sandy noticed something MAJOR! Something that affected their A/R. It’s so simple but we guarantee if you were to do a report on this… you will see what she saw and immediately make changes … which WILL drastically lower your A/R!   Sandy provides a system to implement so that you do NOT have to continue to go through this and you can start lowering your A/R today!