Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, we're exploring "how efficient is your practice?" There are crucial factors that determine the success and efficiency of your dental office, and we're here to help you find them! Join us as we explore the relationship between collections and full-time equivalents, revealing why a minimum of $200,000 per FTE is key for optimal performance. Discover how the right team members in the right roles can significantly enhance efficiency, ultimately impacting your income. See the pivotal role played by the front office team in shaping your financial success, and the indispensable nature of maintaining a fully booked schedule to ensure a seamless and streamlined dental practice. Tune in this week to unlock the secrets behind a high-performing and efficient dental office! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode of Dental Drill Bits, we're jumping into the challenges we all face when a key team member leaves, and exploring effective strategies to combat the resulting disarray. We discuss the importance of having standardized operating procedures (SOPs) in place, establishing robust systems, and creating specific job descriptions to ensure a smooth transition. Nobody wants a valued player to leave their team, but we're here to help prepare you if they do! Join us as we cover what it takes for a seamless and effective team, even IF an employee leaves! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Do you ever get that text the night before from a team member that will be out the next day? We know how much of a strain this can put on the rest of the team, and in this episode we're exploring what it takes to craft an effective attendance policy for your office! From setting boundaries on communication methods, to empowering your team's responsibilities, we'll guide you through the maze of intricacies. We'll reveal how offering unwavering support can transform your team's commitment and discuss if hiring an HR consultant is right for your office. We also cover proper documentation techniques to make sure everything is in order for an efficient system! Join us as we unravel the key points of building an attendance policy that strikes the perfect balance between accountability and empathy. Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to another episode of Dental Drill Bits! In this episode, we dive into the topic of "Vacation-proofing Your Team". Going on vacation as a dental professional can be challenging, but with the right strategies, you can ensure that your team keeps things running smoothly while you're away. We discuss the importance of setting goals for each department, providing specific expectations, and sending a memo well in advance to inform everyone of your vacation plans. We also explore the benefits of having team members submit a list of self-made responsibilities they can attend to during your absence. Above all, we emphasize the significance of trust in your team. It is imperative for a healthy team dynamic to not "police" the clock, or act in ways that show distrust while you're enjoying your time off.  If you're struggling with how to handle time off, dive into this insightful episode on effective vacations! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, we explore the question, "should I share practice numbers with my whole team?" We say yes! From the perspective of embracing transparency and utilizing numbers to establish concrete goals for employees in the dental office, we think sharing your numbers is a valuable asset. We address the common fear among doctors that sharing production numbers may lead to associates demanding higher compensation, and debunk this notion by highlighting the industry standard of 25% of collections going to employees(that's the largest expense in any dental parctice.) We emphasize the benefits of open communication, suggesting that employees can have fun reporting their key performance indicators (KPIs) for their respective departments during meetings. Ultimately, we conclude that since the team already discusses production numbers, there is no need to hide them, as they can serve as a valuable tool for fostering collaboration and driving success in the dental office. Listen to our conversation on practice numbers, associates, and how to bring your team together this week!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits, where we dive into the world of "Prescheduling Myth Busters." In this episode, we debunk the common misconception that it's acceptable to preschedule a patient six months out, despite multiple broken appointments. We break down the common practice owner mistake of "somebody said we should always preschedule, so that's what we do!" We also explore the vital role of good communication with patients before, during, and after their visit, to help steer clear of broken appointments. If your retention rate falls below 85%, it may be a sign that your prescheduling system needs improvement! Don't miss out on this episode, as we bust common myths around prescheduling, and springboard you towards a healthy retention system!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's podcast, where we delve into the crucial question of "When is it time to switch my marketing company?" Join us as we uncover key insights to help you make informed decisions about your marketing strategies, and spot red flags with your current company. In this episode, we explore essential factors such as maintaining a consistent marketing message across all platforms, emphasizing the importance of regular check-ins with your marketing company, and ensuring you retain ownership over your domains. We also provide valuable tips on leveraging existing outstanding performance when selecting promotional campaigns. Beware of marketing companies attempting to entice you with fancy reports displaying generic data, as it might be the same points they send every potential client! Lastly, we share a few tips on enhancing your SEO ranking to optimize your digital presence. Tune in and empower yourself to make informed decisions for your business's marketing success!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In the US, approximately 1.6 million people are changing dentists every month, making patient retention and loyalty critical to any dental practice's success. When the value per patient is so heavily weighted on retention and loyalty, we wanted to dive into some points on improving customer service, increasing retention rates, and how to show appreciation to your amazing patients! By raising retention rates from 50% to 80%, your practice can double its value per patient and stimulate the growth you're looking for, so don't let this opportunity pass. Listen to this week's episode so you don't miss out on ways to promote loyalty, retain patients, and give them a reason to tell their friends!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, we explore the question "How do you measure dental practice success?" For one, there's more to it than just looking at production numbers or collections. You may have sky high new patient numbers, or massive amounts of production, and still not be financially successful! When it comes down to it, retention and collections are the real key to a sustainable future. We go over having a steady flow of new patients, a system for contacting patients for overdue payments, a dedicated financial coordinator, and overhead that stays under 60%. Additionally, retaining existing patients is just as crucial as bringing in new ones, so make sure to keep up-to-date contact information! Dive into this week's episode to learn more about measuring success in the dental industry!

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode, TEAM is the focus. Without a strong team, your practice isn't producing at it's full potential. We know hiring and firing isn't your favorite activity of the year, but making sure the right members are in the right positions is essential. Have you ever wondered how to inspire your employees and give them purpose in the workplace? Well, we've gathered some of our favorite steps to bring your team to life! Listen in this week to create a step by step process that will motivate and inspire your whole team!